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Author

Sara Bisander
Ulrika Lindsjöö
Scott Heyhoe
Principal Analyst | Lighthouse Research & Advisory
Ben Eubanks
Frank Møllerop | Questback CEO
Luke Talbot
Peder Daxberg
Jake Pryszlak | Research Geek
Frank Møllerop
Andrew Cocks
Frank Møllerop | CEO At Questback
Tobias Rosenfeld | Global Presales And Enablement
Prof. Dr. Karsten Müller
Universität Osnabrück | Matthias Frye
Neil Gupta | Senior Director
Luke Talbot | VP Product Marketing
Questback Regional Manager Central Europe
Martin Röver-Parkes | Director Of Product Management
Nicola Matson | SVP Product Management
John Wilkinson | General Manager UK
Nordics Pre-Sales And Partners
Vesku Nopanen | Microsoft MVP And Principal Consultant
Natasha Cambell | Director Of Global Marketing
Toni Paloheimo | Director
Luke Talbot | Senior Director Of Product Management
Andrew Cocks | Assessment Psychologist
Sunil Sharma | Market Research & Partnerships
Sara Hörberg
Justin Flanagan
Scott Heyhoe And Matthias Frye
Dedicated To Quality
Nicola Matson | Passionate About People
Neil Gupta | Market Research Industry Veteran
Karen Wisdom
Sara Habberstad
Questback
Market Research
Connecting Culture with Business Performance

Connecting Culture with Business Performance

Published 29.11.2019 Ben Eubanks, Principal Analyst | Lighthouse Research & Advisory

Employee Insight

Every business wants high-performing employees. The value of one of these high performers isn’t just in 10% or 20% higher productivity. Imagine if each of your team members was capable of doing the work of four people: could that radically change the performance of your team? Read our latest guest blog from Ben Eubanks.

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What is Agile Research?

What is Agile Research?

Published 25.11.2019 Neil Gupta | Senior Director, Market Research

Market Research

The term ‘agile’ has been very much in vogue this past year when we saw the growth of agile organizations, agile teams, and agile leaders. Now, insight practitioners are in on the act and focused on agile research. In this opinion piece, we consider below what this means in practice and how companies are using agile research practices to keep themselves relevant and one step ahead.

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Maximize Employee Experience With Your Alternative Workforce

Maximize Employee Experience With Your Alternative Workforce

Published 25.11.2019 Frank Møllerop | Questback CEO

Employee Insight

In his latest Forbes Technology Council article, our CEO, Frank Møllerop, discusses how companies need to refocus their efforts on the employee experience in the era of an 'alternative' workforce. Read all about it.

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What You Really Need to Look for in a DIY Survey Tool

What You Really Need to Look for in a DIY Survey Tool

Published 13.11.2019 Tobias Rosenfeld | Global Presales and Enablement

Employee Insight Customer Insight Market Research

Make your feedback work count and take a fresh and integrated approach to listening, learning and engaging! Check out our newest blog post around DIY feedback and find out more what counts: get a solution that provides valuable and tangible insights for you and your team!

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Developing The Currency Of Trust

Developing The Currency Of Trust

Published 04.11.2019 Frank Møllerop | Questback CEO

Employee Insight Customer Insight Market Research

In this Forbes Technology Council article, our CEO, Frank Møllerop, gets under the hood of trust. Read more.

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Avoiding IT Lock-In, And Why It Matters

Avoiding IT Lock-In, And Why It Matters

Published 28.10.2019 Frank Møllerop | Questback CEO

Employee Insight Customer Insight Market Research

In this Forbes Technology Council article, our CEO, Frank Møllerop, discusses how, when it comes to IT, staying nimble is vital, and business flexibility is key to the bottom line. Read more.

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Creating an Agile Feedback Landscape That Works for Your Organization

Creating an Agile Feedback Landscape That Works for Your Organization

Published 24.10.2019 Prof. Dr. Karsten Müller, Universität Osnabrück | Matthias Frye, Questback Regional Manager Central Europe

Employee Insight

Organizations are continuously transforming and evolving—more so than ever before. Real transformation starts with regularly asking your employees for feedback. But does that work if you're not classically organized?

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3 Big Things we Learnt in Vegas at HR Tech 2019

3 Big Things we Learnt in Vegas at HR Tech 2019

Published 10.10.2019 Luke Talbot | VP Product Marketing

Employee Insight

They say that what happens in Vegas, stays in Vegas. But, we don't agree with that, at least not for the purposes of this blog. Here we reflect on some of the big themes and our first time exhibiting at HR Tech.

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Increase Performance with Continuous Listening

Increase Performance with Continuous Listening

Published 10.10.2019

Employee Insight Customer Insight Market Research

Digital transformation is reshaping how companies and entire sectors operate, while technologies such as artificial intelligence are changing our jobs and lives. To succeed, companies need to focus on employee experience as much as customer experience. Read more in our co-authored blog with ThoughtWorks.

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How The Gender Pay Gap Destroys Competitiveness

How The Gender Pay Gap Destroys Competitiveness

Published 09.10.2019 Frank Møllerop | CEO at Questback

Employee Insight

In this Forbes Technology Council article, our CEO, Frank Møllerop, argues how a lack of urgency to address the gender pay gap will ultimately destroy business competitiveness.

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How Experience Data Can Help You Master Chaos

How Experience Data Can Help You Master Chaos

Published 07.10.2019 Toni Paloheimo | Director, Nordics Pre-Sales and Partners

Employee Insight Customer Insight Market Research

Flying high in business isn't easy. Companies need to constantly walk the line between order and chaos. To win, exec teams and their employees need to become 'Masters of Chaos', dipping into the ocean of chaos, hidden behind the subjective experiences, for feedback and fresh ideas. Read more in our blog.

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Why a Diverse Workforce Gives you a Competitive Edge

Why a Diverse Workforce Gives you a Competitive Edge

Published 01.10.2019 Nicola Matson | SVP Product Management

Employee Insight Customer Insight

Even today, how people think, feel, look and act can still hinder their chances of professional success. There are strong ethical reasons why it’s important to provide equal opportunities and create a diverse and representative workforce. But, fostering a culture of diversity, equality and inclusivity isn’t just good for the soul, it’s also great for business! Here's how.

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4 Trends in Employee Experience and New Generation Feedback

4 Trends in Employee Experience and New Generation Feedback

Published 11.09.2019 John Wilkinson | General Manager UK

Employee Insight

Attracting, retaining and developing talent has always been crucial to business success. At the same time, the challenge is intensifying. Listening to your employees and using the insight you glean to boost engagement; efficiency and the whole employee experience is perhaps more crucial now than ever.

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Employee Experience: What 3 Innovative HR Leaders are Prioritizing Right Now!

Employee Experience: What 3 Innovative HR Leaders are Prioritizing Right Now!

Published 17.07.2019 Ben Eubanks, Principal Analyst | Lighthouse Research & Advisory

In this blog, Ben Eubanks, HR analyst and commentator, pulls together some great perspectives from HR Leaders about what they're currently prioritizing when it comes to employee experience.

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A Conversation with Mårten Blixt, Regional Director, Nordics

A Conversation with Mårten Blixt, Regional Director, Nordics

Published 12.06.2019

Employee Insight Customer Insight Market Research

In our latest interview with thought leaders from inside and outside of Questback, Mårten likens customers and teams to his True North, talks tech and spills the beans on his guilty pleasures!

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Why Artificial Intelligence Won't Replace Human Leadership

Why Artificial Intelligence Won't Replace Human Leadership

Published 24.05.2019 Ben Eubanks, Principal Analyst | Lighthouse Research & Advisory

Streamlining work with the help of AI is the future we face but that future does not include robots replacing your job. Artificial intelligence is sweeping through the workplace, before long we will take part in an AI integrated workforce. In this guest blog, we discuss the blend of humans and algorithms.

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The 4 Factors that Underpin your Culture and how to Really Understand them

The 4 Factors that Underpin your Culture and how to Really Understand them

Published 22.05.2019

Employee Insight

Recent corporate scandals show the negative effects of toxic cultures. Better understanding of your culture is a business necessity. In this blog we explain what underpins culture and how you can successfully change it.

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Successful Rollout of Microsoft Teams | A How-To Guide for Any Organization

Successful Rollout of Microsoft Teams | A How-To Guide for Any Organization

Published 09.05.2019 Vesku Nopanen | Microsoft MVP and Principal Consultant

Employee Insight

In this guest blog, Vesku Nopanen, a seasoned Microsoft MVP and Principal Consultant, shares his top tips for an effective Teams rollout.

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A Conversation with Maija Dunder, Head of Global Community

A Conversation with Maija Dunder, Head of Global Community

Published 07.05.2019

Customer Insight Employee Insight Market Research

In our latest interview with thought leaders from inside and outside of Questback, Maija gets us excited about the importance of community and reminds us that we're never too old to learn.

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Why Great Customer Experience Starts with Great Employee Experience

Why Great Customer Experience Starts with Great Employee Experience

Published 15.04.2019 Luke Talbot | Senior Director of Product Management

Employee Insight Customer Insight Market Research

It’s fair to say that when we enjoy doing something, we’re more likely to put our heart and soul into it, and as a result, we get more in return. The same is true at work. The link between engaged employees and successful businesses been researched and proven.

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Cultural Integrity is a Prerequisite to Closing the Gender Pay Gap

Cultural Integrity is a Prerequisite to Closing the Gender Pay Gap

Published 05.04.2019 Andrew Cocks | Assessment Psychologist

On Thursday, April 4, 2019, as the clocks struck midnight, final time was called on the second round of UK Gender Pay Gap reporting. The rumors (sadly) have been confirmed: the gap has widened, quite the opposite of what the regulation intended.

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A Conversation with Andrew Cocks, Assessment Psychologist at Conflux

A Conversation with Andrew Cocks, Assessment Psychologist at Conflux

Published 04.04.2019

Employee Insight

In our latest interview with thought leaders, the tables turned, and we got to pick the brains of an assessment psychologist, Andrew Cocks on his thoughts around big topics such as purpose, gender equality and culture.

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A Conversation with Julia Beizer, Chief Product Officer at Bloomberg Media

A Conversation with Julia Beizer, Chief Product Officer at Bloomberg Media

Published 21.03.2019

Customer Insight Market Research

In our second interview with thought leaders from inside and outside of Questback, we got to talk to Julia Beizer, Chief Product Officer for Bloomberg Media about digital, diversity and disruption.

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Location, Location, Location: How to Win at Remote Working

Location, Location, Location: How to Win at Remote Working

Published 14.03.2019 Martin Röver-Parkes | Director of Product Management

Employee Insight

Remote working is more widespread than ever before with experts predicting that 50% of the US workforce could soon be working remotely. The benefits for employees and employers are plentiful but only if organizations have an agreed approach in place. In this blog, we discuss the pros and cons of remote working.

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Innovation and Agility in Market Research: What to Check Out at Quirk’s Brooklyn

Innovation and Agility in Market Research: What to Check Out at Quirk’s Brooklyn

Published 28.02.2019 Sunil Sharma | Market Research & Partnerships

Market Research Customer Insight

It all comes down to being agile. Market research has never been more competitive than today. But crucially, it has also never been more important. To survive, we must meet increasing demands for faster, more detailed and more meaningful insight. To thrive, we need to innovate and reinvent.

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A Conversation with David Howland, Chief Marketing Officer

A Conversation with David Howland, Chief Marketing Officer

Published 20.02.2019

Employee Insight Customer Insight Market Research

In the first of our NEW interview series with thought leaders from inside and outside of Questback, David shares his perspectives on the changing roles of marketing and insight within companies today.

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The World of Work: 7 Trends to Watch in 2019

The World of Work: 7 Trends to Watch in 2019

Published 18.02.2019 Natasha Cambell | Director of Global Marketing

Employee Insight Customer Insight Market Research

This time of year is perfect for poring over the 'tea leaves'. In this blog on HR predictions in 2019, we round-up hot topics from the experts.

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Öka svarsfrekvensen på era kundundersökningar

Öka svarsfrekvensen på era kundundersökningar

Published 14.02.2019 Sara Bisander

Surveys Customer Experience

De flesta företag genomför någon form av kundundersökningar, men det är långt ifrån alla som får så många svar som de skulle kunna få. Låt säga att ni regelbundet…

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Feedback is at the Heart of B2B Sales Success. Here’s Why.

Feedback is at the Heart of B2B Sales Success. Here’s Why.

Published 13.02.2019 Justin Flanagan

Customer Insight

Customers are much more active and in control of the buying process and armed with preconceived notions regarding expectations and ROI. Consequently, the ways in which businesses approach the sales process must change. Greater feedback from the customer is required not just to ensure you understand and meet their needs but crucially to establish trust and build a relationship.

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Top Lessons Learned From Market Research in 2018

Top Lessons Learned From Market Research in 2018

Published 21.01.2019 Jake Pryszlak | Research Geek

Market Research

It was an interesting year, both in the world of business and market research. Here are a few reflections and lessons learned from the market research industry and what to look out for as we foray into 2019.

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Engaged Workers Lead to Better Individual Performance Outcomes

Engaged Workers Lead to Better Individual Performance Outcomes

Published 09.01.2019 Ben Eubanks, Principal Analyst | Lighthouse Research & Advisory

Employee Insight

Engaged employees bring a host of benefits to the table. When you think about a great customer service experience, the best ones come from those workers that have adequate training, a motivated work ethic, and some degree of enthusiasm or advocacy for what they are selling.

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Data Is The New Oil For Retail

Data Is The New Oil For Retail

Published 08.01.2019 Frank Møllerop

Data & Evaluation Customer Insight Employee Insight GDPR Market Research

It’s back to work and for many companies the new year means a clean slate, but for most retailers it’s a different story as they near the end of what’s been long and…

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Already planning your Annual Engagement Survey? Five ways to ward off your headaches in 2019

Already planning your Annual Engagement Survey? Five ways to ward off your headaches in 2019

Published 07.01.2019 Scott Heyhoe

Employee Journey Employee Engagement Employee Insight Team Performance

For most of us, January tends to be a time of reflection as we frantically jot down our "New Years Resolutions" ranging from the minor such as drink less caffeine to the major,…

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How Can You Act if You Don’t Listen?

How Can You Act if You Don’t Listen?

Published 10.12.2018 Ben Eubanks, Principal Analyst | Lighthouse Research & Advisory

Employee Insight

Almost every conversation our team has with business leaders touches on today’s pace of change. That pace often prompts employers to make quick decisions, but the problem is those are not always made with the right data on hand. To counter these issues appropriately, organizations need to be more intentional about listening for problems and acting on them.

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The roller coaster ride of emerging technology and market research

The roller coaster ride of emerging technology and market research

Published 04.12.2018 Jake Pryszlak | Research Geek

Market Research

We live in a digitally-charged world. Emerging technology is transforming our daily lives as consumers, and our business lives as market researchers. Today, agility, on-demand consumer insights and data-driven decisions are more important than ever before. And that means brands need to reconsider how they approach market research.

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Why you need Agile Leaders for Agile Teams

Why you need Agile Leaders for Agile Teams

Published 03.12.2018 Scott Heyhoe and Matthias Frye

Team Performance Leadership Employee Engagement Employee Insight

Like all things leadership styles evolve over time. Modern leadership takes many forms, but one common trend sees leaders moving away from centralized, hierarchical, command…

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7 Ways Cultural Understanding Holds the Key to Closing the Gender Pay Gap

7 Ways Cultural Understanding Holds the Key to Closing the Gender Pay Gap

Published 03.12.2018 Andrew Cocks

Leadership Culture Employee Insight

In the UK, the recent reporting requirements laid out in black and white the scale of the gender pay gap. According to the first UK Gender Pay Gap report, over three quarters…

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Deliver Confidence and Empower Companies with Independent Oversight

Deliver Confidence and Empower Companies with Independent Oversight

Published 08.11.2018

Employee Insight Whistleblower

The workplace response to reports has understandably come under fire in light of recent high-profile scandals. Incorporating independent oversight into your corporate misconduct strategy brings an additional layer of accountability and assurance to employees (or customers) that reports matter and are being addressed.

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Secrets to 360-Degree Feedback Success

Secrets to 360-Degree Feedback Success

Published 07.11.2018 Nicola Matson | Passionate about people, dedicated to quality

Employee Insight Employee Engagement Leadership

There’s a lot of noise out there about the future of work and industry and it tends to fall into one of two camps. A dystopian view where we are all out of jobs or a utopian…

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Six Inventive Ways to Create an Engaging Survey UX

Six Inventive Ways to Create an Engaging Survey UX

Published 31.10.2018 Neil Gupta | Market Research Industry Veteran

Market Research Customer Insight

Whether you’re conducting market research to solve a specific business problem or gathering customer or employee feedback, it’s more important than ever to try and create…

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Five Things You Should Know About Continuous Listening

Five Things You Should Know About Continuous Listening

Published 18.10.2018 Karen Wisdom

Employee Insight Employee Engagement

The employee feedback landscape continues to gather pace with employers (and employees) increasingly recognising the benefits of ‘continuous listening’, alongside more…

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Why High-Performing Teams Need an Agile Culture to Thrive

Why High-Performing Teams Need an Agile Culture to Thrive

Published 18.10.2018 Andrew Cocks, Scott Heyhoe

Employee Engagement Team Performance Leadership Culture

We’re all familiar with the pressures that modern businesses face. They operate in a globalized and fast-moving landscape. Traditional hierarchical organizational structures…

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Why a Changing Workforce Calls For a Changing Approach to Employee Insight

Why a Changing Workforce Calls For a Changing Approach to Employee Insight

Published 12.10.2018 Scott Heyhoe

Employee Engagement Customer Insight

The world of work has changed more radically in the last five years than in the previous 50. The full-time job for life has been replaced by something altogether more transient.…

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Smart Teams Like Smart Insights

Smart Teams Like Smart Insights

Published 12.10.2018 Scott Heyhoe

Employee Engagement Team Performance

In today’s modern business, the command and control style of management is giving way to a flatter, more agile organizational structure. Rather than relying on rigid, strict…

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The Critical Role of Human Resources in Sexual Harassment Cases

The Critical Role of Human Resources in Sexual Harassment Cases

Published 09.10.2018

Employee Insight Whistleblower

As Tana Session, Forbes Human Resource Council, states, “Human resources professionals are the protectors of the company culture and the purveyors of the corporate conscious. Each employee’s life cycle begins and ends in the HR department.”

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How Transformative Organizations Turn Headwind into Tailwind

How Transformative Organizations Turn Headwind into Tailwind

Published 26.09.2018 Frank Møllerop

Employee Insight Customer Insight

The pace of technological change has brought about unprecedented levels of reinvention the world over. We’ve seen fundamental changes in the workforce, the workplace, the…

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3 Signs Employee Turnover is Hurting your Company

3 Signs Employee Turnover is Hurting your Company

Published 19.09.2018 Luke Talbot

Employee Journey

Most companies consider their employer turnover rate a measure of how satisfied and happy their workforce is. Typically, it looks at how many people leave voluntarily over…

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Reporting Workplace Harassment: Companies Must Empower Employees

Reporting Workplace Harassment: Companies Must Empower Employees

Published 05.09.2018 Sara Habberstad

Employee Insight Whistleblower

There’s been no shortage of high-profile sexual harassment scandals. Companies in all industries are grappling with this issue. Convincing employees to come forward is the first challenge organizations must overcome. For that, companies need to truly empower employees. Here are five facets paramount to empowering your employees.

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3 Things to Consider When Looking for a GDPR-Compliant Vendor

3 Things to Consider When Looking for a GDPR-Compliant Vendor

Published 08.08.2018

GDPR Data Privacy Employee Insight Customer Insight Market Research Surveys

When it comes to data and data privacy, how can leaders “future-proof” their business? As with GDPR and similar data privacy regulations, it’s not just internal policy and practice that’s viewed under the magnifying glass. It’s also who you do business with.

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Key Components for an Effective Anti-Harassment Strategy

Key Components for an Effective Anti-Harassment Strategy

Published 24.07.2018

Employee Insight Whistleblower

Anonymity, accessibility, and auditable reporting are imperatives for a reliable anti-harassment strategy. The technology and solutions exist to make this a reality, empowering and transforming both employees and organizations.

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Engagement does not equal productivity, but it can

Engagement does not equal productivity, but it can

Published 27.06.2018 Scott Heyhoe

Employee Insight Surveys Employee Engagement

Most companies don’t have catalytic engagement from their employees. You need to enable your people and ensure they are aligned for engagement to impact productivity. That is what productive engagement looks like.

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What AI means for HR—death or glory?

What AI means for HR—death or glory?

Published 20.06.2018 Scott Heyhoe

Employee Insight Employee Engagement

Artificial intelligence will disrupt every industry and profession—how can HR help create and shape the hybrid workplace, where bots and robots work alongside humans?

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“No One Wants to Work in the Insurance Industry!”

“No One Wants to Work in the Insurance Industry!”

Published 31.05.2018

Employee Insight Employee Engagement

Today, the insurance and reinsurance industry faces a period of unprecedented change.

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GDPR: The Time to Ensure Compliance is Now

GDPR: The Time to Ensure Compliance is Now

Published 24.05.2018

GDPR Data Privacy Employee Insight Customer Insight Market Research Surveys

Here are four steps for your organization to take towards successful GDPR compliance.

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Best Practices for Whistleblowing

Best Practices for Whistleblowing

Published 09.05.2018

Employee Insight Whistleblower

For business leaders, how can you encourage and protect whistleblowers? And how can you leverage their insight to drive higher performing organizations? The following are four best practices recommended as a good place to start.

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An HR Director’s Guide for Unlocking the Positive Effects of Continuous Listening

An HR Director’s Guide for Unlocking the Positive Effects of Continuous Listening

Published 03.05.2018 Scott Heyhoe

Employee Engagement

While there is a clear business case for continuous listening, it can also bring some unique benefits to HR Directors. In this post, we’ll explore three positive effects of introducing a continuous listening program to your business.

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Data Privacy: Why GDPR Matters

Data Privacy: Why GDPR Matters

Published 26.04.2018

GDPR Data Privacy Employee Insight Customer Insight Market Research Surveys

Facebook CEO Mark Zuckerberg stood before the US Senate in a two-day multi-hour hearing in the aftermath of the Cambridge Analytica debacle. Among a mass of questions on how data and technology has been and will be used, a principal, resounding and reoccurring topic among the questions were around the themes of data privacy, abuse, protection and use.

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Why you Need to Transform the Speed of Feedback

Why you Need to Transform the Speed of Feedback

Published 24.04.2018 Luke Talbot

Employee Insight Customer Insight Market Research

Whether it is in business or our personal lives, the pace of change is accelerating. News, politics and company fortunes are becoming more and more difficult to predict, meaning…

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Kämpar era säljare med dessa 3 vanliga utmaningar?

Kämpar era säljare med dessa 3 vanliga utmaningar?

Published 06.02.2018

Sales Management

Som en del av undersökningen 2018 Nordic Sales Trends, bad vi drygt 140 säljare och säljchefer i Norden att identifiera de största utmaningarna som de möts av just nu.…

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Resultatet är klart; vi listar de 3 främsta försäljningstrenderna för 2018

Resultatet är klart; vi listar de 3 främsta försäljningstrenderna för 2018

Published 23.01.2018

Customer Insight Sales Management

Dessa tror nordiska säljare kommer att bli de främsta trenderna under det kommande året.

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Ny guide: 2018 Nordic Sales Trends Report

Ny guide: 2018 Nordic Sales Trends Report

Published 18.01.2018

Sales Management

I 2018 Nordic Sales Trends Report kan du läsa om de största utmaningarna nordiska säljare står inför.

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5 användbara fakta om digitala kundupplevelser

5 användbara fakta om digitala kundupplevelser

Published 08.01.2018

Customer Insight

Idag håller nog de flesta med om att kundupplevelsen är viktig för affärerna. Vi har siffrorna som visar det.

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Kundupplevelsen är allas ansvar – men är alla med på tåget?

Kundupplevelsen är allas ansvar – men är alla med på tåget?

Published 14.12.2017

Customer Insight Employee Insight

Kundupplevelsen är en del av allas jobb, oavsett om du gillar det eller inte. Med feedback från kunder och anställda kan ni skapa en kundupplevelse i världsklass.

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Från noll till hundra – 3 steg mot en kundupplevelse i världsklass

Från noll till hundra – 3 steg mot en kundupplevelse i världsklass

Published 12.12.2017

Customer Insight Customer Experience

Vad bör man fokusera på om man vill lyckas med sin kundupplevelse-strategi? Vi listar de tre viktigaste områdena.

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4 steg till en bättre medarbetarupplevelse

4 steg till en bättre medarbetarupplevelse

Published 05.12.2017

Employee Insight Employee Engagement

Nyckeln till en bättre medarbetarupplevelse är att ta hjälp av de anställda.

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3 saker som varje säljchef bör ha koll på

3 saker som varje säljchef bör ha koll på

Published 27.11.2017

Sales Management

Hur kan du hjälpa dina säljare att maxa sina resultat? Vi har sammanställt tre huvudsakliga områden som en säljchef bör ha koll på.

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Kundresa och medarbetarupplevelse går hand i hand

Kundresa och medarbetarupplevelse går hand i hand

Published 23.11.2017

Employee Engagement Customer Experience

Vilken roll spelar medarbetarna för företag som strävar efter att optimera kundupplevelsen?

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2018 Nordic Sales Trends Report

2018 Nordic Sales Trends Report

Published 23.11.2017

Delta i vår undersökning och få tillgång till 2018 Nordic Sales Trends Report före alla andra.

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Ständig feedback med fokus på medarbetarengagemang

Ständig feedback med fokus på medarbetarengagemang

Published 21.11.2017

Hur gör man för att skapa en positiv feedbackloop med de anställda? Nyckeln är att använda nya sätt att lyssna, samla in och agera på feedback.

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Ny teknik adderar värde till er medarbetarundersökning

Ny teknik adderar värde till er medarbetarundersökning

Published 16.11.2017

Employee Insight Employee Engagement

Genom att ta hjälp av ny teknik och implementera automatiserade processer, kan den årliga medarbetarundersökningen göras än mer effektiv och verkningsfull.

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Så coachar du ditt säljteam på bästa sätt

Så coachar du ditt säljteam på bästa sätt

Published 14.11.2017

Customer Insight Sales Management

Säljare ses ofta som individualister som kör sitt eget race, trots att de tillhör ett säljteam. Och det är inte en slump att det kallas just säljteam – försäljning är ett lagspel om något, precis som fotboll eller vilken annan sport som helst som involverar två eller fler spelare.

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En bra företagskultur börjar med medarbetarfeedback

En bra företagskultur börjar med medarbetarfeedback

Published 10.11.2017

Förmågan att engagera, motivera och behålla de anställda är sammankopplat med vad de känner inför kulturen. Men alla företagskulturer är unika – så hur gör du för att säkerställa att er kultur hjälper er att nå era mål?

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Säljchefens 6 viktigaste verktyg

Säljchefens 6 viktigaste verktyg

Published 31.10.2017

Customer Insight Sales Management

Det finns tusentals säljverktyg på marknaden. Hur ska du göra för att ta reda på vad som är rätt för dig och din organisation?

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7 stora misstag säljchefer gör (och hur du undviker dem)

7 stora misstag säljchefer gör (och hur du undviker dem)

Published 26.10.2017

Customer Insight Sales Management

Som säljchef är ditt viktigaste jobb att motivera ditt team att prestera bättre, och det är inte alltid helt enkelt. Vi har identifierat de allvarligaste misstagen säljchefer ofta gör och skrivit ner ett par praktiska tips om hur du kan undvika dem.

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HR:s roll i tre generationer av organisationer

HR:s roll i tre generationer av organisationer

Published 09.10.2017

Employee Insight

Vi människor har genomgått en evolution inom organisation och ledarskap som kan sammanfattas i tre större kategorier: Produktion, Prestation och Transformation.

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Medarbetarupplevelsen - ett skifte i HR:s uppdrag och roll

Medarbetarupplevelsen - ett skifte i HR:s uppdrag och roll

Published 02.10.2017 Sara Bisander

Employee Insight Employee Engagement

En ny form av organisation börjar växa fram, där makten skiftats från att sätta kunderna främst till “medarbetarna först”.

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Så kan ett ökat lyssnande leda till fler affärer

Så kan ett ökat lyssnande leda till fler affärer

Published 27.09.2017

Customer Insight

I takt med att en större del av köpresan hanteras på egen hand av köparen, blir vikten av varje genomfört säljmöte allt större.

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Därför ska du lyssna på dina medarbetare

Därför ska du lyssna på dina medarbetare

Published 22.05.2017 Sara Bisander

Employee Engagement

Förhållandet organisation/medarbetare är inte vad det en gång var - makten och kontrollen ligger nu hos medarbetarna, som generellt är mindre lojala än tidigare och…

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Få ut mesta möjliga av medarbetarundersökningen

Få ut mesta möjliga av medarbetarundersökningen

Published 05.05.2017 Sara Bisander

Employee Engagement

Vi visar hur du får ut mesta möjliga värde av dina medarbetarundersökningar. Tex kan dagens teknik vara till stor hjälp.

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Bota din digitaliseringsångest

Bota din digitaliseringsångest

Published 25.04.2017 Sara Bisander

Employee Engagement

Tidigare i vår höll Questback ett frukostseminarium på temat “Lyssna på medarbetarna i en digital värld”. Idag genomsyras hela vårt samhälle av digitaliseringen…

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De 5 viktigaste digitaliseringstrenderna inom HR under 2017

De 5 viktigaste digitaliseringstrenderna inom HR under 2017

Published 07.04.2017 Sara Bisander

Employee Engagement

På Questbacks frukostseminarium för HR presenterade Tommie Cau - vice VD för den digitala jobbtjänsten Careereye -  fem viktiga tekniktrender att uppmärksamma under…

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Häng med i digitaliseringen av HR

Häng med i digitaliseringen av HR

Published 28.03.2017 Sara Bisander

Employee Engagement

Den digitala utvecklingen innebär både möjligheter och utmaningar – inte minst för alla som arbetar med HR-frågor. Här listar vi de områden där förändringarna…

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Förlita dig inte på branschtrender

Förlita dig inte på branschtrender

Published 16.03.2017 Peder Daxberg

Customer Experience

I tider av snabba förändringar är det viktigare än någonsin att ha stenkoll på befintliga och potentiella kunder. Inte bara i nuet – utan även hur de tänker och…

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Att mäta kundupplevelsen - en jämförelse av NPS, CSAT och CES

Att mäta kundupplevelsen - en jämförelse av NPS, CSAT och CES

Published 07.03.2017 Sara Bisander

Customer Experience

Kundupplevelsen är något som hamnat mer och mer i fokus för de flesta företag – hur kan man optimera den, och hur mäter man den på bästa sätt? I Questbacks studie…

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När kunden står i centrum på riktigt

När kunden står i centrum på riktigt

Published 28.02.2017 Sara Bisander

Customer Experience

Så blev Hilti världsmästare på kundlojalitet. Det sägs ofta att ”kundupplevelsen står i centrum”. Trots detta är det fortfarande många företag som inte ger reell…

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Ta del av Questbacks rapport om framtidens kundservice

Ta del av Questbacks rapport om framtidens kundservice

Published 21.02.2017 Sara Bisander

Surveys Customer Experience

Questbacks rapport visar att kundservice utgör en allt större del av kundupplevelsen, och därför prioriteras högre bland företagens ledningar

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Stenkoll på konsumenterna – inte bara i butik

Stenkoll på konsumenterna – inte bara i butik

Published 31.01.2017 Sara Bisander

Customer Experience

  Som detaljister vill vi påverka konsumenterna. Som konsumenter uppskattar vi valfrihet och transparens, och att leverantörer och återförsäljare i högre grad måste…

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Stärk din ROI genom insikt under hela medarbetarresan

Stärk din ROI genom insikt under hela medarbetarresan

Published 29.11.2016 Sara Bisander

Employee Engagement

Svenska organisationer står inför utmaningen att attrahera och behålla medarbetare med rätt kompetens. HR får en allt mer betydelsefull roll för organisationens fortsatta…

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Så mäter du medarbetarupplevelsen över tid

Så mäter du medarbetarupplevelsen över tid

Published 01.11.2016 Sara Bisander

Employee Engagement

Ta vara på insikt om hela medarbetarupplevelsen

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Ta vara på feedback längs hela medarbetarresan

Ta vara på feedback längs hela medarbetarresan

Published 25.10.2016 Sara Bisander

Employee Engagement

Ta vara på feedback längs hela medarbetarresan, för att förbättra effektiviteten, öka produktiviteten samt utveckla och behålla talangerna

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Fem skäl till varför mystery shopping inte räcker som metod för att mäta kundupplevelsen

Fem skäl till varför mystery shopping inte räcker som metod för att mäta kundupplevelsen

Published 04.10.2016 Sara Bisander

Market Research

Mystery shopping kan lämpa sig väl för att mäta förutbestämda detaljmål, men inte då du vill ha mer djupgående feedback från dina faktiska kunder.

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Vårda dina kundrelationer och bli lönsam

Vårda dina kundrelationer och bli lönsam

Published 21.09.2016 Sara Bisander

Customer Experience

Alla är vi olika. Lär känna dina kunder och bemöt dem på det sätt just de vill bli bemötta på.

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Kundengagemang - maximera värdet av era undersökningar

Kundengagemang - maximera värdet av era undersökningar

Published 24.08.2016 Sara Bisander

Surveys Customer Experience

Ta vara på möjligheten att lära er mer om er själva, genom att fråga era kunder. Varför valde de att göra affärer med er, och hur kan ni bli ännu bättre?

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Därför blir tjänster för visselblåsning allt vanligare

Därför blir tjänster för visselblåsning allt vanligare

Published 17.08.2016 Sara Bisander

Employee Engagement

Skapa en trygg arbetsmiljö där medarbetarna känner stöd i att rapportera om eventuella oegentligheter.

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Så undviker du vanliga fallgropar i kundundersökningar

Så undviker du vanliga fallgropar i kundundersökningar

Published 10.08.2016 Sara Hörberg

Surveys Customer Experience

Slösa inte bort din kundundersökning på att ställa fel frågor – med vår checklista undviker du vanliga misstag.

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RSA - från årlig medarbetarundersökning till strategisk insikt

RSA - från årlig medarbetarundersökning till strategisk insikt

Published 24.03.2016 Ulrika Lindsjöö

Employee Engagement

Så tar du steget från årlig medarbetarundersökning till strategisk insikt

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Millennials och feedback – den stora utmaningen

Millennials och feedback – den stora utmaningen

Published 02.03.2016 Ulrika Lindsjöö

Surveys Employee Engagement

Förstå vad millenialls vill ha från sin arbetsgivare

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Fördelar med medarbetarfeedback

Fördelar med medarbetarfeedback

Published 16.12.2015 Ulrika Lindsjöö

Employee Engagement

Därför bör du ta feedback från medarbetare på allvar

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Kundupplevelse - lyssna på dina kunder

Kundupplevelse - lyssna på dina kunder

Published 09.12.2015 Ulrika Lindsjöö

Surveys Customer Experience

Alla vi som jobbar inom marknadsföring och försäljning vet att dagens kunder har obegränsad tillgång till information, och att konkurrensen om kunderna är stenhård.…

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Kundupplevelsens 10 budord

Kundupplevelsens 10 budord

Published 30.10.2015 Ulrika Lindsjöö

Customer Experience

Skapa kundupplevelser som överträffar det kunden vill ha

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