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Keep up-to-date with all the latest happenings in Employee Insight, Customer Insight, and Market Research from our experts.

Why the NPS Question Matters for Customer Loyalty

Businesses must prioritize understanding their customers’ experiences to stay ahead. The Net Promoter Score (NPS) is an essential metric that...

2023-09-04

Understanding the Cost of Churn and How to Calculate It

The cost of churn is a critical metric for businesses looking to improve their customer retention efforts. By understanding this...

2023-08-28

The Pros and Cons of Using eNPS in Your Employee Feedback Strategy

Today organisations must listen to their employees’ feedback. One popular method many companies use is the Employee Net Promoter Score...

2023-08-21

Questback Recognized with the Best Value Badge from Capterra

We’re thrilled to announce that our product Questback has been recognized as an impactful Customer Satisfaction software for businesses and...

2023-08-14

The Importance of Customer Feedback for Churn Reduction

In today’s highly competitive business environment, understanding the needs and preferences of your customers is crucial to staying ahead. One...

2023-08-14

How to Develop an Effective Churn Reduction Strategy

A high customer churn rate can significantly impact the success of any business. Developing an effective churn reduction strategy is...

2023-07-31

5 Common Mistakes That Lead to Churn and How to Avoid Them

Customer retention/churn is a vital aspect of business success. However, many organizations unknowingly make common churn mistakes that lead to...

2023-07-17

How to Implement the NPS Question in Your Customer Feedback Strategy

Understanding customers’ satisfaction levels is essential as businesses strive for growth and success. One widely used metric for measuring customer...

2023-07-10

Best Practices for Using the NPS Question in Your Surveys

The Net Promoter Score (NPS) is a widely used metric that measures customer loyalty by asking them how likely they...

2023-07-03

The Advantages and Disadvantages of 360 Feedback Surveys

Today organisations need practical tools to evaluate employee performance, gather insights, and improve overall operations. One such tool is the...

2023-06-26

Why the NPS Question Matters for Customer Loyalty

Understanding the Cost of Churn and How to Calculate It

The Pros and Cons of Using eNPS in Your Employee Feedback Strategy

Questback Recognized with the Best Value Badge from Capterra

The Importance of Customer Feedback for Churn Reduction

How to Develop an Effective Churn Reduction Strategy

5 Common Mistakes That Lead to Churn and How to Avoid Them

How to Implement the NPS Question in Your Customer Feedback Strategy

Best Practices for Using the NPS Question in Your Surveys

The Advantages and Disadvantages of 360 Feedback Surveys

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Why the NPS Question Matters for Customer Loyalty

Understanding the Cost of Churn and How to Calculate It

The Pros and Cons of Using eNPS in Your Employee Feedback Strategy

Questback Recognized with the Best Value Badge from Capterra

The Importance of Customer Feedback for Churn Reduction

How to Develop an Effective Churn Reduction Strategy

5 Common Mistakes That Lead to Churn and How to Avoid Them

How to Implement the NPS Question in Your Customer Feedback Strategy

Best Practices for Using the NPS Question in Your Surveys

The Advantages and Disadvantages of 360 Feedback Surveys

Blog

Resources

Questback

Let's Talk

Contact Questback

Finland

International

Benelux

Norway

Sweden

Germany

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Resources

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