Blog

Keep up-to-date with all the latest happenings in Employee Insight, Customer Insight, and Market Research from our experts.

How to Evaluate the ROI of Your Feedback Solution

Understanding how well your organisation performs regarding employee and customer satisfaction is crucial in today’s changing environment. A feedback solution...

2023-05-22

The Role of Data Security in Feedback Solutions

Companies continuously seek ways to improve their products, services, and employee experiences in today’s fast-paced business environment. One critical tool...

2023-05-15

Why Feedback Solutions are Essential for Employee Engagement

In today’s fast-paced business environment, organisations must prioritise employee engagement to stay competitive. A critical factor in achieving this is...

2023-05-08

How to Identify Your Company’s Unique Feedback Needs

In today’s competitive business landscape, understanding and addressing the specific feedback needs of your company is crucial for success. Employee...

2023-05-02

Understanding the Different Types of Feedback Solutions

Organisations must proactively understand their key stakeholders’ needs in today’s rapidly changing business environment. Gathering feedback is essential to make...

2023-04-24

5 Common Mistakes to Avoid When Choosing a Feedback Solution

In today’s rapidly changing business environment, choosing the right feedback solution is crucial for organisations looking to stay ahead of...

2023-04-18

The Importance of Candid Feedback and How to Give and Receive it Effectively

In any workplace, feedback is essential to improving performance and achieving success. However, not all feedback is created equal, and...

2023-03-20

NPS promoters

This blog post will focus on the term “NPS promoter” and how it can benefit your business. We’ll explain the...

2023-02-20

NPS passives

What does it mean when a customer gives a passive response (7-8) in your NPS? This blog post explains why...

2023-02-16

NPS detractors

What does it mean when a customer gives a detractor rating (0-6) in your NPS? This blog post explains why...

2023-02-15