Blog

Keep up-to-date with all the latest happenings in Employee Insight, Customer Insight, and Market Research from our experts.

NPS passives

What does it mean when a customer gives a passive response (7-8) in your NPS? This blog post explains why...

2023-02-16

NPS detractors

What does it mean when a customer gives a detractor rating (0-6) in your NPS? This blog post explains why...

2023-02-15

The Theory of Effective Leadership: What It Is and Why We Need It

Leaders emerge everywhere we look. In nature, a group of lions is led by an alpha male. Like every great pride of lions is led by a dominant force, every great organization is powered by effective leadership. But what exactly does effective leadership look like? And who makes the best leaders?...

2022-11-15

What is Agile Research?

The term ‘agile’ has been very much in vogue this past year when we saw the growth of agile organizations, agile teams, and agile leaders. Now, insight practitioners are in on the act and focused on agile research. In this opinion piece, we consider below what this means in practice and how comp...

2022-05-16

20 Benefits You Get from Employee Involvement

Employee involvement is a powerful and impactful thing to do, and it has the potential to transform the way you manage your organization....

2022-04-24

Mind the Leadership Gap with 360 Leadership

Leadership has the power to transform organizations. With a strong, inspiring leader in place, teams are encouraged to work hard and reach their full potential. On the flip side, when leadership leaves much to be desired, workplaces can become toxic and employees disengaged. Read our blog on how to ...

2022-03-20

Feedback vs. Feedbacks: The Importance of Understanding the Difference

When giving and receiving feedback, our language can make all the difference. Many people mistakenly refer to feedback as “feedbacks,”...

2022-02-20

City Self Storage Group

“A good working environment is essential to us in the Self Storage Group. In collaboration with Questback, we gain valuable

2022-01-20

Business Objectives for Employee Engagement

Misalignment between employee engagement and business objectives can slow down your growth. Learn three ways to make sure your employees are aligned with company goals....