Our solutions are easy to use and adapt to the needs of your organization. Questback’s extensive experience in the Customer management field guarantees a strong partner ready to support you in each step of the journey. Start gaining insights and begin acting upon them to become smarter as an organization.
Handelsbanken now has a way of checking in with the customers every now and then which in turn creates opportunities for potential improvements in the performance of each individual employee.Pirjetta, Communications Managers, Handelsbanken, Finland
We want to be able to use the data in our daily routines and as a tool for information management. Our employees felt that Questback understood and had the ability to realize their objectives in a way that other companies couldn't.Hannu Rusama, Development Manager, SOS Barnbyar, Finland
We used to only be able to conduct this survey once a year, due to the significant resources needed. But thanks to digitalisation it has been possible to optimise several tasks conduct it repetitively according to the organisations needs.Mikael Welinder, Head of Safety & Health, Scania
Recent research shows a strong connection between the customer experience and especially loyalty and willingness to pay a competitive price for the product or service.
74% of consumers are at least somewhat likely to buy based on experiences alone.Forbes/Arm Treasure Data 2021
Retained customers will pay a 17% price premium if it means getting excellent service.American Express, 2021
63% of customers say the best brands exceed expectations across the customer journey.Wunderman, via Adobe, 2021
Drive loyalty at every point of the customer journey. Pulse, every month, quarterly and yearly.
Stay in dialogue and learn through your customers by measuring product NPS.
Let your customers give you the feedback needed to develop services and products.
Improve continuously by evaluating events, courses, and training sessions.
Collecting insights is not only about making your organisation smarter. It’s about making everyone heard and leveraging that power for your success.
People matter. Get their insight.