Customer ExperienceCreate strong relationships to your customers built on insights

  • Direct dialogue with your customers
  • Templates for all your core needs
  • Advanced customer reporting
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Involve your customers through the journey

Our solutions are easy to use and adapt to the needs of your organization. Questback’s extensive experience in the Customer management field guarantees a strong partner ready to support you in each step of the journey. Start gaining insights and begin acting upon them to become smarter as an organization.

Customer Experience Management with Questback

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Continuous listening with NPS
Turnkey CX templates created by area experts
Close the loop via in-platform follow-up
Easy to share your results with colleagues on different levels
Create seamless workflows via CRM system integrations
Isolate or share data between users, it's powerful but simple
Build and track KPIs to get a holistic perspective of your data
Add quest scoring for supplier evaluations
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Handelsbanken now has a way of checking in with the customers every now and then which in turn creates opportunities for potential improvements in the performance of each individual employee.

Pirjetta, Communications Managers, Handelsbanken, Finland
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We want to be able to use the data in our daily routines and as a tool for information management. Our employees felt that Questback understood and had the ability to realize their objectives in a way that other companies couldn't.

Hannu Rusama, Development Manager, SOS Barnbyar, Finland
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We used to only be able to conduct this survey once a year, due to the significant resources needed. But thanks to digitalisation it has been possible to optimise several tasks conduct it repetitively according to the organisations needs.

Mikael Welinder, Head of Safety & Health, Scania

Why work with Customer Experience?

Recent research shows a strong connection between the customer experience and especially loyalty and willingness to pay a competitive price for the product or service.

  • 74%

    Value experience

    74% of consumers are at least somewhat likely to buy based on experiences alone.

    Forbes/Arm Treasure Data 2021
  • 17%

    Pay more for service

    Retained customers will pay a 17% price premium if it means getting excellent service.

    American Express, 2021
  • 63%

    Affected by the journey

    63% of customers say the best brands exceed expectations across the customer journey.

    Wunderman, via Adobe, 2021

Questback Customer Feedback Solutions

Customer journey

Drive loyalty at every point of the customer journey. Pulse, every month, quarterly and yearly.

NPS

Stay in dialogue and learn through your customers by measuring product NPS.

Sales Development

Let your customers give you the feedback needed to develop services and products.

Event & Training

Improve continuously by evaluating events, courses, and training sessions.

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Insights that matter

Collecting insights is not only about making your organisation smarter. It’s about making everyone heard and leveraging that power for your success.

People matter. Get their insight.