Involve your customers through the journey
Our solutions are easy to use and adapt to the needs of your organization. Questback’s extensive experience in the Customer management field guarantees a strong partner ready to support you in each step of the journey. Start gaining insights and begin acting upon them to become smarter as an organization.
Why work with Customer Experience?
Recent research shows a strong connection between the customer experience and especially loyalty and willingness to pay a competitive price for the product or service.
Value experience
74% of consumers are at least somewhat likely to buy based on experiences alone.
Pay more for service
Retained customers will pay a 17% price premium if it means getting excellent service.
Affected by the journey
63% of customers say the best brands exceed expectations across the customer journey.
Customer Experience Management with Questback
Continuous listening with NPS
Turnkey CX templates created by area experts
Close the loop via in-platform follow-up
Easy to share your results with colleagues on different levels
Create seamless workflows via CRM system integrations
Isolate or share data between users, it's powerful but simple
Build and track KPIs to get a holistic perspective of your data
Add quest scoring for supplier evaluations
Trusted by 1600+ organisations from small to enterprise
Customer journey
Drive loyalty at every point of the customer journey. Pulse, every month, quarterly and yearly. Read more in our guide about customer satisfaction surveys.
NPS
Stay in dialogue and learn through your customers by measuring product NPS.
Sales Development
Let your customers give you the feedback needed to develop services and products.
Event & Training
Improve continuously by evaluating events, courses, and training sessions.
We believe insights drive change
Insights have the potential to fundamentally change organizations. Acted upon they ensure the right decisions are taken and point out the path forward. Questback is a place for driven and curious people with the ambition to make you smarter as an organization.