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Customer Experience Create strong relationships to your customers built on insights

  • Direct dialogue with your customers
  • Templates for all your core needs
  • Advanced customer reporting
Questback

Involve your customers through the journey

Our solutions are easy to use and adapt to the needs of your organization. Questback’s extensive experience in the Customer management field guarantees a strong partner ready to support you in each step of the journey. Start gaining insights and begin acting upon them to become smarter as an organization.

Why work with Customer Experience?

Recent research shows a strong connection between the customer experience and especially loyalty and willingness to pay a competitive price for the product or service.

74%

Value experience

74% of consumers are at least somewhat likely to buy based on experiences alone.

Forbes/Arm Treasure Data 2021
17%

Pay more for service

Retained customers will pay a 17% price premium if it means getting excellent service.

American Express, 2021
63%

Affected by the journey

63% of customers say the best brands exceed expectations across the customer journey.

Wunderman, via Adobe, 2021

Customer Experience Management with Questback

Continuous listening with NPS

Turnkey CX templates created by area experts

Close the loop via in-platform follow-up

Easy to share your results with colleagues on different levels

Create seamless workflows via CRM system integrations

Isolate or share data between users, it's powerful but simple

Build and track KPIs to get a holistic perspective of your data

Add quest scoring for supplier evaluations

Trusted by 1600+ organisations from small to enterprise

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Customer journey

Drive loyalty at every point of the customer journey. Pulse, every month, quarterly and yearly. Read more in our guide about customer satisfaction surveys.

NPS

Stay in dialogue and learn through your customers by measuring product NPS.

Sales Development

Let your customers give you the feedback needed to develop services and products.

Event & Training

Improve continuously by evaluating events, courses, and training sessions.

Questback

We believe insights drive change

Insights have the potential to fundamentally change organizations. Acted upon they ensure the right decisions are taken and point out the path forward. Questback is a place for driven and curious people with the ambition to make you smarter as an organization.

Contact

Questback International Questback Finland Questback Benelux Questback Norway Questback Sweden Questback Germany

International

Support sales@questback.com
Bogstadveien 54, 0366 Oslo

Finland

Support sales.fi@questback.com
Keilaniementie 1, 02150 Espoo

Benelux

Support sales.nl@questback.com
Millennium Tower, Radarweg 29, 1043NX Amsterdam
Support:  +47 21 02 70 70
Sales:  +31 61 66 97 463

Norway

Support sales.no@questback.com
Bogstadveien 54, 0366 Oslo
Support:  +47 21 02 70 80
Sales:  +47 21 02 70 70

Sweden

Support sales.se@questback.com
Sveavägen 59, 113 59 Stockholm
Support:  +468 440 88 21
Sales:  +468 440 88 00

Germany

Support sales.de@questback.com
Kurfürstendamm 30, 10719 Berlin

Trusted by many