Our solutions are easy to use and adapt to the needs of your organization. Questback’s extensive experience in the Customer management field guarantees a strong partner ready to support you in each step of the journey. Start gaining insights and begin acting upon them to become smarter as an organization.
Recent research shows a strong connection between the customer experience and especially loyalty and willingness to pay a competitive price for the product or service.
74% of consumers are at least somewhat likely to buy based on experiences alone.Forbes/Arm Treasure Data 2021
Retained customers will pay a 17% price premium if it means getting excellent service.American Express, 2021
63% of customers say the best brands exceed expectations across the customer journey.Wunderman, via Adobe, 2021
One of the insights we have gained through our work with Questback is that the preferred tastes and wishes are never the same everywhere. By listening to our customers, we have managed to improve our 150 canteens throughout Norway by tailoring each unit to the local needs.Øystein Tangen Berntsen, Leder for konseptutvikling mat og drikke, Toma
Drive loyalty at every point of the customer journey. Pulse, every month, quarterly and yearly.
Stay in dialogue and learn through your customers by measuring product NPS.
Let your customers give you the feedback needed to develop services and products.
Improve continuously by evaluating events, courses, and training sessions.
Insights have the potential to fundamentally change organizations. Acted upon they ensure the right decisions are taken and point out the path forward. Questback is a place for driven and curious people with the ambition to make you smarter as an organization.