Pricing

Reliable and attentive support

Extensive GDPR coverage

25 years of feedback experience

Find the right plan for you

We offer specialized packages for customer and employee surveys, allowing you to find the ideal solution for your needs.

Develop a deeper understanding of your customers with our customized surveys.

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Gain significant insights from your team through our effective employee surveys.

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Plans

Starter

Try Free for 14 Days

3 users included

10 hours InsightLab

Included if explicitly stated in agreement.

Business

Get a custom price estimate

5 users included

20 hours InsightLab

Included if explicitly stated in agreement.

Enterprise

Get a custom price estimate

8 users included

40 hours InsightLab

Included if explicitly stated in agreement.

Compare Plans

Included

Available as add-on

Always with Questback	Starter	Business	Enterprise
Create unlimited surveys Create as many surveys as you like.	–	–	–
Collect unlimited answers There is no cap to how many answers you can collect in your account.	–	–	–
Distribute via e-mail, link, tokens or QR code Flexibility in how you distribute your surveys ensure a high response rate	–	–	–
Smart notifications With smart notifications you can create your own rules on who and when to notify when a quest recieves new answers	–	–	–
Follow-up and case handling Close the loop by asking followup questions and initiating a dialogue with your respondents, all inside the platform.	–	–	–
Trusted email deliverability Email deliverability is a top priority and we help you ensure your quest invitations end up in the right place.	–	–	–
30 High quality templates Access to our library of 30 high quality quest templates, ready to use.	–	–	–
Resources, Tutorials and Manuals Learn and develop your skills in our extensive and always expanding knowledgebase	–	–	–
Webinars and online training We love to see you succeed in your projects - join our trainings to sharpen your skills even further	–	–	–
Online Onboarding We will guide you through the system and answer all your questions on how to best get started.	–	–	–
Phone and email support Our support continuosly achieve amazing NPS scores and are there for you - over email or phone depending on your preference.	–	–	–
Personal Customer Success Manager Your personal CRM is here to guide you and help you optimise your use of our platform	–	–	–
InsightLab - Professional Services Our experts at InsightLab can provide an additional hand in all parts of your feedback management program as well as directed expert analysis or project management. Included if explicitly stated in agreement.	10h	20h	40h

CX Edition	Starter	Business	Enterprise
3 Additional CX multi-language templates The CX Edition comes with 3 additional CX templates prepared in multiple languages.	–	–	–
Opt-out manager Manage your distribution lists with our opt-out manager to keep track of unsubscribes and bounces.	–	–	–
Quota settings on quest and questions Limit the number of potential responses to your quest or individual questions.	–	–	–
Batch reporting Choose a filter and create reports with different segments of your data in batch.	Included	–	–
Website pop-up Include your quest in a pop-up on your website.	Included	–	–
Report tabs Go from report to dashboard with tabs that collect your insights in sections.	Included	–	–
Scheduled Exports Automatised report exports sent to one or several emails on a specific date or on a recurring intervall.	Included	–	–
Quest quarantine & Quest delay Ensure the same respondent will not get the same quest multiple times or add a delay between when the respondent was added and the Quest is sent.	Included	Included	–
Advanced opt-out manager Import / export your opt-out lists in bulk.	Included	Included	–
Panels for market research We work with several providers and can support you in creating a panel for your Quests.	Included	Included	Included

EX Edition	Starter	Business	Enterprise
3 Additional EX multi-language templates The EX Edition comes with 3 additional EX templates prepared in multiple languages.	–	–	–
Advanced hidden identity Allow anonymous respondents with reporting tresholds on number of answers.	–	–	–
Batch reporting Choose a filter and create reports with different segments of your data in batch.	Included	–	–
Report tabs Go from report to dashboard with tabs that collect your insights in sections.	Included	–	–
Scheduled Exports Automatised report exports sent to one or several emails on a specific date or on a recurring intervall.	Included	–	–
ESG Whistleblower, sustainability surveys and more.	Included	Included	Included

Plan features	Starter	Business	Enterprise
Multi-language survey Use multiple languages in your surveys as well as reports to maximise your response rate as well as the access to reports.	Included	–	–
Folder management Build out a folder structure and manage individiual user access between folders.	Included	–	–
Smart integration with dynamic links Create links that pre-populate surveys or automatically send out new surveys. Easily integrate with hundreds of different systems.	Included	–	–
Custom tokens Collect feedback via customizable tokens.	Included	–	–
Distribute with SMS SMS can have a great effect on response rate of surveys and will help you get the most answers possible to your pressing questions. Included if explicitly stated in agreement.	Included	–	–
Multi-quest comparison Analyse data from several different quests in the same report.	Included	–	–
Multi-factor authentication (MFA) Next level security for your account.	Included	Included	–
Single Sign-On (SSO) Let your organisation use their regular email credentials to access Questback.	Included	Included	–
API access Build your own integration into any external system with our advanced API.	Included	Included	–
Approval process module Add an approval step to survey creation to quality assure all your organisations surveys.	Included	Included	–
Password protect your Quest Add a password to protect your quest from unauthorised respondents.	Included	Included	–
Questback IQ Generates insights via heatmaps, top/bottom analysis and target lines.	Included	Included	Included
SPF + DKIM Send email from Questback using your own sender domain name	Included	Included	Included