Skip to content

Find the Right Plan for Your Organisation

Questback comes in two different editions, each with a unique experience tailored to your use case.

Get to know your customers and outshine the competition.

Selected

Build a company culture that puts your organization ahead.

Selected

Plans

Starter

Get started with surveys.

3 users included
10 hours InsightLab
Included if explicitly stated in agreement.
Free Trial

Business

Improve your organisation, products and service.

5 users included
20 hours InsightLab
Included if explicitly stated in agreement.
Pricing request

Enterprise

Enterprise grade Experience management.

8 users included
40 hours InsightLab
Included if explicitly stated in agreement.
Pricing request

Compare Plans

Included
Available as add-on
Always with Questback Starter Business Enterprise
Create unlimited surveys Create as many surveys as you like.
Collect unlimited answers There is no cap to how many answers you can collect in your account.
Distribute via e-mail, link, tokens or QR code Flexibility in how you distribute your surveys ensure a high response rate
Smart notifications With smart notifications you can create your own rules on who and when to notify when a quest recieves new answers
Follow-up and case handling Close the loop by asking followup questions and initiating a dialogue with your respondents, all inside the platform.
Trusted email deliverability Email deliverability is a top priority and we help you ensure your quest invitations end up in the right place.
30 High quality templates Access to our library of 30 high quality quest templates, ready to use.
Resources, Tutorials and Manuals Learn and develop your skills in our extensive and always expanding knowledgebase
Webinars and online training We love to see you succeed in your projects - join our trainings to sharpen your skills even further
Online Onboarding We will guide you through the system and answer all your questions on how to best get started.
Phone and email support Our support continuosly achieve amazing NPS scores and are there for you - over email or phone depending on your preference.
Personal Customer Success Manager Your personal CRM is here to guide you and help you optimise your use of our platform
InsightLab - Professional Services Our experts at InsightLab can provide an additional hand in all parts of your feedback management program as well as directed expert analysis or project management.

Included if explicitly stated in agreement.

10h 20h 40h
CX Edition Starter Business Enterprise
3 Additional CX multi-language templates The CX Edition comes with 3 additional CX templates prepared in multiple languages.
Opt-out manager Manage your distribution lists with our opt-out manager to keep track of unsubscribes and bounces.
Quota settings on quest and questions Limit the number of potential responses to your quest or individual questions.
Batch reporting Choose a filter and create reports with different segments of your data in batch. Included
Website pop-up Include your quest in a pop-up on your website. Included
Report tabs Go from report to dashboard with tabs that collect your insights in sections. Included
Scheduled Exports Automatised report exports sent to one or several emails on a specific date or on a recurring intervall. Included
Quest quarantine & Quest delay Ensure the same respondent will not get the same quest multiple times or add a delay between when the respondent was added and the Quest is sent. Included Included
Advanced opt-out manager Import / export your opt-out lists in bulk. Included Included
Panels for market research We work with several providers and can support you in creating a panel for your Quests. Included Included Included
EX Edition Starter Business Enterprise
3 Additional EX multi-language templates The EX Edition comes with 3 additional EX templates prepared in multiple languages.
Advanced hidden identity Allow anonymous respondents with reporting tresholds on number of answers.
Batch reporting Choose a filter and create reports with different segments of your data in batch. Included
Report tabs Go from report to dashboard with tabs that collect your insights in sections. Included
Scheduled Exports Automatised report exports sent to one or several emails on a specific date or on a recurring intervall. Included
ESG Whistleblower, sustainability surveys and more. Included Included Included
Plan features Starter Business Enterprise
Multi-language survey Use multiple languages in your surveys as well as reports to maximise your response rate as well as the access to reports. Included
Folder management Build out a folder structure and manage individiual user access between folders. Included
Smart integration with dynamic links Create links that pre-populate surveys or automatically send out new surveys. Easily integrate with hundreds of different systems. Included
Custom tokens Collect feedback via customizable tokens. Included
Distribute with SMS SMS can have a great effect on response rate of surveys and will help you get the most answers possible to your pressing questions.

Included if explicitly stated in agreement.

Included
Multi-quest comparison Analyse data from several different quests in the same report. Included
Multi-factor authentication (MFA) Next level security for your account. Included Included
Single Sign-On (SSO) Let your organisation use their regular email credentials to access Questback. Included Included
API access Build your own integration into any external system with our advanced API. Included Included
Approval process module Add an approval step to survey creation to quality assure all your organisations surveys. Included Included
Password protect your Quest Add a password to protect your quest from unauthorised respondents. Included Included
Questback IQ Generates insights via heatmaps, top/bottom analysis and target lines. Included Included Included
SPF + DKIM Send email from Questback using your own sender domain name Included Included Included

Starting April 2023, all license plans launched prior to 2023 are converted into clearer purpose-built editions of EX and/or CX. These will range from Starter, Business and Enterprise. For more information, please contact your Customer Success Manager.

Contact Sales

Yasin Jama
Yasin Jama
Sales Director, Norway
Contact Sales
Email: sales@questback.com
Phone: +47 21 02 70 70

Contact

Questback International Questback Finland Questback Benelux Questback Norway Questback Sweden Questback Germany

International

Support sales@questback.com
Bogstadveien 54, 0366 Oslo

Finland

Support sales.fi@questback.com
Keilaniementie 1, 02150 Espoo

Benelux

Support sales.nl@questback.com
Millennium Tower, Radarweg 29, 1043NX Amsterdam
Support:  +47 21 02 70 70
Sales:  +31 61 66 97 463

Norway

Support sales.no@questback.com
Bogstadveien 54, 0366 Oslo
Support:  +47 21 02 70 80
Sales:  +47 21 02 70 70

Sweden

Support sales.se@questback.com
Sveavägen 59, 113 59 Stockholm
Support:  +468 440 88 21
Sales:  +468 440 88 00

Germany

Support sales.de@questback.com
Kurfürstendamm 30, 10719 Berlin

Trusted by many