Blog

Keep up-to-date with all the latest happenings in Employee Insight, Customer Insight, and Market Research from our experts.

The Importance of Candid Feedback and How to Give and Receive it Effectively

In any workplace, feedback is essential to improving performance and achieving success. However, not all feedback is created equal, and...

2023-03-20

NPS promoters

This blog post will focus on the term “NPS promoter” and how it can benefit your business. We’ll explain the...

2023-02-20

NPS passives

What does it mean when a customer gives a passive response (7-8) in your NPS? This blog post explains why...

2023-02-16

NPS detractors

What does it mean when a customer gives a detractor rating (0-6) in your NPS? This blog post explains why...

2023-02-15

The Theory of Effective Leadership: What It Is and Why We Need It

Leaders emerge everywhere we look. In nature, a group of lions is led by an alpha male. Like every great pride of lions is led by a dominant force, every great organization is powered by effective leadership. But what exactly does effective leadership look like? And who makes the best leaders?...

2022-11-15

What is Agile Research?

The term ‘agile’ has been very much in vogue this past year when we saw the growth of agile organizations, agile teams, and agile leaders. Now, insight practitioners are in on the act and focused on agile research. In this opinion piece, we consider below what this means in practice and how comp...

2022-05-16

20 Benefits You Get from Employee Involvement

Employee involvement is a powerful and impactful thing to do, and it has the potential to transform the way you manage your organization....

2022-04-24

Mind the Leadership Gap with 360 Leadership

Leadership has the power to transform organizations. With a strong, inspiring leader in place, teams are encouraged to work hard and reach their full potential. On the flip side, when leadership leaves much to be desired, workplaces can become toxic and employees disengaged. Read our blog on how to ...