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Keep up-to-date with all the latest happenings in Employee Insight, Customer Insight, and Market Research from our experts.

Your Customers Are Mobile – Are Your Surveys Keeping Up?

Most surveys today are completed on a mobile device. Discover how you may be missing out on critical insights if your surveys aren’t mobile-friendly....

  • 16 September 2016

How to Measure Customer Satisfaction Like a Pro

Mastering professional skills to measure customer satisfaction can help you improve survey results and drive customer loyalty in the process....

  • 16 September 2016

For Those Who Think Market Research Is Not Critical To Business, We Present … Facts

Market research should not be a one-off activity within your company. We present you five facts why continuous market research is critical to your business....

  • 14 September 2016

Customer Experience and Your Bottom Line

The importance of customer experience increases simultaneously with toughening competition within an industry. Learn how customer experience is affecting your bottom line....

  • 8 September 2016

How to Align Employee Engagement with Business Objectives?

Misalignment between employee engagement and business objectives can slow down your growth. Learn three ways to make sure your employees are aligned with company goals....

  • 6 September 2016

Why listening isn’t as easy as it sounds

Insights are vital for making better decisions. Avoid these major barriers if you want a successful feedback process....

  • 5 July 2016

Työsuhdeauto – tuote vai asiakaskokemus?

Krista Saarto työsuhdeautoja välittävästä LeasePlanista kertoo, miten asiakaskokemuksen mittaaminen näkyy yrityksen arjessa....

  • 9 May 2016

How to Improve Your Customer Survey Response Rate

Almost every enterprise is doing customer surveys but not everyone is succeeding. Are you getting the best possible response rates to your customer surveys?...

  • 3 March 2016

How Emotions Drive Customer Experience

Emotions matter more than reason in customer experience. Dig into your customer feedback to understand the feelings behind your customers' behavior....

  • 25 February 2016

How Workplace Diversity Increases Employee Engagement

Engaging the best talent is as tough as it's ever been. Check out the tips for how to more effectively retain and engage your employees....

  • 18 February 2016

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