For business-critical feedback, software is not enough. Questback’s survey consulting combines a powerful platform with experienced specialists who help you design surveys, analyse results and turn feedback into action.
Questionnaire development and optimisation, methodology and KPIs.
Project management, setup, fieldwork and quality control.
Advanced analysis and decision-ready reporting.
Presentations, workshops and manager enablement.
«We no longer assume; we know.»
Anette Dahl, Senior HR Advisor, Oris Dental
With 1,500 employees across Norway and Sweden, Oris Dental replaced assumptions with real-time, actionable insight.
Survey Consulting is flexible. You can run your surveys independently, bring in our experts for selected tasks, or let Questback run the survey for you as a full-service third party.
Technical onboarding and technical support are always available, so self-service does not mean being left on your own. It simply means that your team takes responsibility for tasks such as survey setup, programming, respondent data, fieldwork and analysis.
Bring in our survey consultants for selected tasks such as questionnaire development and optimisation, advanced analysis, result interpretation or train-the-trainer sessions.
Questback runs the survey for you as an independent third party. Depending on the project, we can take responsibility from questionnaire development and setup through respondent data, fieldwork, quality control, analysis, reporting, presentation and follow-up.
Tell us what you are planning and we will help you find the right setup.
Design. Understand. Act.
Build the right survey from scratch or improve the one you already have. Our survey consultants help align objectives, questions, scales, KPIs, survey length and structure with what your organisation actually needs to understand and act on.
Turn survey results into clear priorities. Expert interpretation, driver analysis, action matrices, benchmarks and management-ready recommendations help you understand what matters and where to act first.
Turn findings into concrete next steps through result presentations, action workshops and train-the-trainer support for the people who need to make change happen.
When you choose full-service support, Questback runs the survey for you as an independent third party and manages the project from planning through follow-up.
Goals, audiences, stakeholders, timeline, communication & reporting needs.
Questionnaire, KPIs, scales & survey structure.
Setup, respondent data, translations, fieldwork & quality control.
Analysis, driver insights & management-ready reporting.
Present findings, facilitate priorities & enable follow-up.
Results go to the board, the works council or all employees, feed commercial strategies or product decisions. Methodology, anonymity handling and reporting must be defensible.
For sensitive employee feedback, some organisations deliberately choose an external survey partner. Having the survey conducted by an independent third party can strengthen employee confidence in anonymity, impartiality and the credibility of the results.
The report is full of graphs and tables, yet leadership is still asking what should be prioritised. Driver analysis, action matrices and expert interpretation answer that crucial question.
Your team knows what good looks like, but cannot run programming, translations, field monitoring and reporting on top of their already demanding jobs.
You have the time but lack the specific expertise on what questions to ask, how to formulate them, which scales and KPIs to use, how long the survey should be, how to align it with your organisational priorities and how to optimise response rates.
A lot of projects do not fail because they were not thought through; they fail because they never left the planning stage. Having an expert team means there is someone who can and will hold you accountable to your deadlines and make sure you finish what you set your mind on and invested money in.
Questback’s survey consultants work directly with the same platform and data as your survey, making collaboration more efficient.
Questback survey consultants support employee feedback programmes from recurring engagement surveys and pulse checks to 360-degree feedback.
Questback survey consultants support recurring customer feedback programmes across NPS, CSAT, touchpoint and customer journey surveys.
Get help where it matters most, from design to follow-up.
