Keep up-to-date with all the latest happenings in Employee Insight, Customer Insight, and Market Research from our experts.

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Survey Hacks: Are You Getting the Right Answers to All the Wrong Questions?

Published 5 January 2015 by Questback

Employee Insight

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One big mistake that companies often make when it comes to employee satisfaction

Published 5 August 2014 by Questback

Employee Insight

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How Much Customer Insight Data is Enough?

Published 20 June 2014 by Questback

Employee Insight

Many companies are struggling with finding the balance between collecting customer insight data and using it wisely. Here's how to master the issue. 

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5 Clever Ways to Increase Your Net Promoter Score™

Published 20 May 2014 by Questback

Employee Insight

The NPS is a market research methodology that determines how popular your product or service is with consumers. Here are five ways to increase your score.

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Best Practices of Customer Feedback

Published 6 May 2014 by Questback

Employee Insight

Darren Bosik, Questback's talented methodologist, shares his knowledge and tips about customer feedback and market research.

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Survey Hacks: A Cheat Sheet for Creating Online Surveys that Work

Published 6 May 2014 by Questback

Employee Insight

A checklist of simple-yet-effective hacks for optimizing your online surveys. Whatever your objective, do these 11 things and your surveys will bring results.

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The 10 Commandments of Customer Experience

Published 28 April 2014 by Questback

Employee Insight

Check out these ten principles and take your customer experience to the next level, no matter what business or industry you are in.

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12 Simple Yes/No Questions to Ask Before Sending Out Your Survey

Published 21 April 2014 by Darren Bosik

Employee Insight

Surveys are a powerful way to gain insights from customers and employees - check out these 12 tips to get the best results.

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The Art of Loving Negative Feedback

Published 2 April 2014 by Questback

Employee Insight

Surveys can be intimidating for many managers, giving the vibe that they are being tested. But 'bad' feedback can be the best feedback you ever get.

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