Blog

Keep up-to-date with all the latest happenings in Employee Insight, Customer Insight, and Market Research from our experts.

4 Ways To Improve Your Employee Engagement Model

Measuring employee engagement isn’t enough anymore. Here’s how you can create real-life employee engagement without the problems of the standardized model....

2015-01-15

How To Get More Insight From Your Customer Feedback

Chances are that you're missing important details when looking at the same customer data. Here's how to gain better insights from your customer feedback. ...

2015-01-12

How to Use 360° Degree Feedback to Create Smarter, Happier Teams

The 360° employee feedback has replaced employee performance measurements. Here's what it really means, and how you can use it to develop smarter teams....

2015-01-09

3 Ways to Better Measure Customer Experience

Consumers no longer only want a product or a service - they want the experience of a brand promise. Here are 3 tips for measuring and utilizing customer experience....

2015-01-08

Why to Collect Feedback from the Experience as It Happens

When you collect feedback from customer experience right after the experience itself, you get better feedback. Let's explore why. ...

2015-01-07

How to Build the Perfect Online Community for Market Research

Look beyond questionnaires to reveal the opportunities of a market research online community (MROC). Here are tips for how to build one....

2015-01-06

One big mistake that companies often make when it comes to employee satisfaction

The number one reason people quit their jobs is not salary or to do with the work itself, but because they...

2014-08-05

How Much Customer Insight Data is Enough?

Many companies are struggling with finding the balance between collecting customer insight data and using it wisely. Here's how to master the issue. ...

2014-06-20

5 Clever Ways to Increase Your Net Promoter Score™

The NPS is a market research methodology that determines how popular your product or service is with consumers. Here are five ways to increase your score....