Elias Axelsson Björklund is an experienced writer and expert in Employee and Customer Experience. With over six years of experience in the industry, he has helped companies all over the world improve their customer experiences and increase employee engagement.
Elias has a strong passion for helping organizations become more customer-focused and creating a workplace where employees feel motivated and involved in the company’s success. He has published several articles and guides on topics related to increasing customer satisfaction and building a culture of innovation and collaboration.
Education
Södertörns University
Rhetoric Studies Programme: Specialisation Counselling and Education – 2010-2013
Stockholm University
Bachelor’s Programme in Human Geography with Intelligence Analysis for Policy and Business – 2014-2016
Contact details:
Published guides:
Employee Surveys – a complete guide
Latest articles by Elias Axelsson Björklund
- Why the NPS Question Matters for Customer Loyalty
- Understanding the Cost of Churn and How to Calculate It
- The Pros and Cons of Using eNPS in Your Employee Feedback Strategy
- Questback Recognized with the Best Value Badge from Capterra
- The Importance of Customer Feedback for Churn Reduction
- How to Develop an Effective Churn Reduction Strategy
- 5 Common Mistakes That Lead to Churn and How to Avoid Them
- How to Implement the NPS Question in Your Customer Feedback Strategy
- How to Use 360 Feedback Surveys for Leadership Development
- Top 10 Questions for Your 360 Feedback Survey
- The Future of Feedback Solutions: Trends to Watch
