Elias Axelsson Björklund
Elias Axelsson Björklund is an experienced writer and expert in Employee and Customer Experience. With over six years of experience in the industry, he has helped companies all over the world improve their customer experiences and increase employee engagement.
Elias has a strong passion for helping organizations become more customer-focused and creating a workplace where employees feel motivated and involved in the company’s success. He has published several articles and guides on topics related to increasing customer satisfaction and building a culture of innovation and collaboration.
Education
Södertörns University
Rhetoric Studies Programme: Specialisation Counselling and Education – 2010-2013
Stockholm University
Bachelor’s Programme in Human Geography with Intelligence Analysis for Policy and Business – 2014-2016
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Published guides:
Latest articles by Elias Axelsson Björklund
- Get the most value from your feedback solution
- Exit Surveys - a complete guide
- Branded Surveys: Basic Concepts, Methods & Examples
- Feedback vs. Feedbacks: The Importance of Understanding the Difference
- NPS detractors
- Questback Recognized with the Best Value Badge from Capterra
- How to Identify Your Company's Unique Feedback Needs
- Pros & Cons of eNPS in Employee Feedback Strategy
- Why the NPS Question Matters for Customer Loyalty
- Understanding the Cost of Churn and How to Calculate It
