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Engagement does not equal productivity, but it can

Engagement does not equal productivity, but it can

Published June 27, 2018 by Scott Heyhoe

Most companies don’t have catalytic engagement from their employees. You need to enable your people and ensure they are aligned for engagement to impact productivity. That is what productive engagement looks like.

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What AI means for HR—death or glory?

What AI means for HR—death or glory?

Published June 20, 2018 by Scott Heyhoe

Artificial intelligence will disrupt every industry and profession—how can HR help create and shape the hybrid workplace, where bots and robots work alongside humans?

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“No One Wants to Work in the Insurance Industry!”

“No One Wants to Work in the Insurance Industry!”

Published May 31, 2018 by Scott Heyhoe

Insurance Industry

Today, the insurance and reinsurance industry faces a period of unprecedented change.

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GDPR: The Time to Ensure Compliance is Now

GDPR: The Time to Ensure Compliance is Now

Published May 24, 2018

Here are four steps for your organization to take towards successful GDPR compliance.

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Best Practices for Whistleblowing

Best Practices for Whistleblowing

Published May 09, 2018

Employee Insight

For business leaders, how can you encourage and protect whistleblowers? And how can you leverage their insight to drive higher performing organizations? The following are four best practices recommended as a good place to start.

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An HR Director’s Guide for Unlocking the Positive Effects of Continuous Listening

An HR Director’s Guide for Unlocking the Positive Effects of Continuous Listening

Published May 03, 2018 by Scott Heyhoe

Employee Engagement

While there is a clear business case for continuous listening, it can also bring some unique benefits to HR Directors. In this post, we’ll explore three positive effects of introducing a continuous listening program to your business.

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Why you Need to Transform the Speed of Feedback

Why you Need to Transform the Speed of Feedback

Published April 24, 2018 by Luke Talbot

Employee Insight Customer Insight Market Research

Whether it is in business or our personal lives, the pace of change is accelerating. News, politics and company fortunes are becoming more and more difficult to predict, meaning…

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A Call for Progress: the Case for Continuous Listening

A Call for Progress: the Case for Continuous Listening

Published April 19, 2018

Motivational speaker and author, Tony Robbins, came under fire for his comments about #MeToo while Sara Danius was ousted from the Swedish Academy. There are clear issues around both events. But they also highlight a fundamental issue within society and business today: listening.

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NHS RETENTION - WHY IT ISN'T JUST ABOUT PAY

NHS RETENTION - WHY IT ISN'T JUST ABOUT PAY

Published April 11, 2018

Healthcare

  On the face of it, the recent announcements around the lifting of the NHS pay cap and a multiyear funding settlement for the health service are extremely positive. Staff…

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6 KEY PANEL MANAGEMENT CHALLENGES - AND HOW TO OVERCOME THEM

6 KEY PANEL MANAGEMENT CHALLENGES - AND HOW TO OVERCOME THEM

Published April 10, 2018 by Alex Osbaldeston

Market Research

  Market research panels are an important source of ongoing insight both for agencies and brands. They provide an effective way of gathering feedback to support business…

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The Future of HR – 4 Trends to Focus on to Drive Success

The Future of HR – 4 Trends to Focus on to Drive Success

Published March 01, 2018 by Luke Talbot

Employee Insight

People are central to today’s business success. This means that the future of HR should see HR Directors step up and master four key trends to show how they can positively impact the bottom line.

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Lead. Follow. Or Get Out the Way! The Changing Face of Leadership

Lead. Follow. Or Get Out the Way! The Changing Face of Leadership

Published February 22, 2018 by Luke Talbot

Employee Insight

How can organisations ensure that they nurture the leaders that they desperately need? Here are the three good places to start.

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The Employee Experience And Why It Is Central To Business Success

The Employee Experience And Why It Is Central To Business Success

Published February 20, 2018 by Scott Heyhoe

Employee Insight

In ever more competitive markets, organisations are increasingly focusing on the employee experience (EX) as a means to attract, retain and get the best out of their people. Research by Deloitte found that nearly 80% of executives rate EX as very important or important to their business. But what is EX, and why does it matter?

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Becoming More Agile in Retail by Listening to Your People

Becoming More Agile in Retail by Listening to Your People

Published February 14, 2018 by Chris Taylor

Employee Insight

The retail sector is undergoing a transformation, with greater competition and rising costs impacting every business. To succeed retailers need to focus on listening to their people – but first they need to overcome these 4 challenges if they want to become more productive and agile.

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3 Ways Feedback Technology Can Change Company Culture

3 Ways Feedback Technology Can Change Company Culture

Published January 29, 2018 by Andrew Cocks

Employee Insight

Changing culture isn’t just about soft skills - feedback technology can be instrumental to change. Here are 3 ways it helps you create a high performance culture.

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5 Ways to Improve Employee Retention via Continuous Listening

5 Ways to Improve Employee Retention via Continuous Listening

Published January 26, 2018 by Scott Heyhoe

Employee Insight

Employee retention is central to business success. Discover 5 ways that continuous listening helps improve employee retention by building a two-way dialogue.

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Why Listening to Your People is Vital to Success in Financial Services

Why Listening to Your People is Vital to Success in Financial Services

Published January 22, 2018 by Jeremy Smith

Employee Insight

Financial services is changing fast – to succeed businesses need to focus on listening to their people. Here are the 5 challenges they need to overcome to drive agility through employee insight.

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How To Get Employee Feedback That Drives Better Insights

How To Get Employee Feedback That Drives Better Insights

Published December 29, 2017

Employee Insight

Find out how to improve your employee feedback process & collect better feedback to support a strategic HR function & meet the needs of your employees.

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5 Reasons To Combine Qualitative And Quantitative Research

5 Reasons To Combine Qualitative And Quantitative Research

Published December 18, 2017 by Alex Osbaldeston

Market Research

Combining qualitative and quantitative market research methods delivers deep & powerful market research insight. See the 5 ways it benefits your survey.

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Reducing Survey Fatigue In Your Business

Reducing Survey Fatigue In Your Business

Published December 12, 2017 by Julie Brophy

Employee Insight

Survey fatigue can dramatically reduce the relevance of the insight your employees provide. It has multiple causes – find out how you can overcome them.

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Why Listening To Your People Is Central To Financial Services Success

Why Listening To Your People Is Central To Financial Services Success

Published December 07, 2017 by Jeremy Smith

Employee Insight

Learn how listening to your employees, collecting and acting on their feedback can drive success in financial services.

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How To Get Honest Feedback From Employee Surveys

How To Get Honest Feedback From Employee Surveys

Published November 23, 2017

Employee Insight

Honest employee feedback helps you make truly positive changes to your workplace and employee wellbeing, but getting it isn't always easy. Find out how to.

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Create Equality – Your Employees Are Also Customers

Create Equality – Your Employees Are Also Customers

Published November 15, 2017 by Chris Taylor

Employee Insight

The feedback culture is here to stay. Find out how you can create an insight-driven organisation and improve your bottom line.

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5 Ways to Save Time Conducting Market Research Surveys

5 Ways to Save Time Conducting Market Research Surveys

Published November 14, 2017 by Alex Osbaldeston

Market Research

Find out how you can save time conducting market research surveys without compromising the quality of your results or insights. Read more and start today.

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6 Reasons Your Employee Engagement Survey isn’t Working

6 Reasons Your Employee Engagement Survey isn’t Working

Published November 10, 2017 by Julie Brophy

Employee Insight

Find out why some survey projects are failing to deliver and ways on how to overcome this challenge.

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Turning Top Talent Into Top Teams

Turning Top Talent Into Top Teams

Published October 16, 2017 by Luke Talbot

Employee Insight

Learn more about the importance of culture and behaviour, and how to empower successful teams that have the agility to make a positive impact.

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8 Rules for Starting & Maintaining NHS Staff Engagement

8 Rules for Starting & Maintaining NHS Staff Engagement

Published October 12, 2017 by Marcus Evans

Employee Insight

Find out the essential rules for starting & maintaining NHS staff engagement to understand what is important to your team & drive improvements.

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Why Creating a Culture that Positively Contributes to Business Success Should be Every Leader’s Priority

Why Creating a Culture that Positively Contributes to Business Success Should be Every Leader’s Priority

Published October 02, 2017 by Andrew Cocks

Employee Insight

Find out what are the three important steps that can help you on the journey of creating a high-performance culture.

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5 Steps for Using Candidate Feedback in the Recruitment Process

5 Steps for Using Candidate Feedback in the Recruitment Process

Published September 26, 2017 by Luke Talbot

Employee Insight

Find out in 5 steps how candidate feedback on the recruitment process can drive revenues, protect & promote your brand and accelerate recruitment. Read more.

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Don’t Just Hug Your Millennials - Why You Need To Take A Multigenerational Approach To engagement

Don’t Just Hug Your Millennials - Why You Need To Take A Multigenerational Approach To engagement

Published August 31, 2017 by Luke Talbot

Employee Insight

Find our what are the 4 key areas companies need to focus on to ensure they are engaging with all their employees.

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Getting Ready For A More Effective NHS Staff Survey

Getting Ready For A More Effective NHS Staff Survey

Published August 03, 2017 by Marcus Evans

Healthcare

Find out what are the 4 significant challenges to turning the insight received from the annual NHS Staff Survey into more useful, timely information that can be used to drive change.

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Workplace Disruption – What the Gig Economy Means For Employee Experience

Workplace Disruption – What the Gig Economy Means For Employee Experience

Published July 31, 2017 by Luke Talbot

Employee Insight

The workforce is currently undergoing a radical transformation, with increasing numbers of people switching from permanent positions within a single company to become part of the gig economy. Find out what are the 3 key areas HR teams need to focus on to ensure they attract, motivate and engage key talent.

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Link Feedback With Business Metrics Through The Winning Triangle

Link Feedback With Business Metrics Through The Winning Triangle

Published July 24, 2017 by Andrew Cocks

Employee Insight

Learn about the new approach that brings together customer experience, employee engagement and business KPIs to develop a holistic view of organisational performance.

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Driving Employee Engagement In The NHS With Staff Feedback

Driving Employee Engagement In The NHS With Staff Feedback

Published July 07, 2017 by Marcus Evans

Healthcare

We look at the role of staff feedback to help improve employee engagement within the NHS and why this is essential for a well-functioning business.

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5 Ways For Agencies To Differentiate In Market Research

5 Ways For Agencies To Differentiate In Market Research

Published July 04, 2017 by Alex Osbaldeston

Market Research

Learn about ways market research agencies can maximise efficiency and differentiate themselves from the competition.

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Anonymity And Confidentiality – Why The Focus Has Changed With Annual Employee Surveys

Anonymity And Confidentiality – Why The Focus Has Changed With Annual Employee Surveys

Published June 26, 2017 by Michael Courtier

Employee Insight

Should we start looking at employee survey feedback data differently? Find out what are the 4 reasons to focus on confidentiality rather than anonymity.

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Unlock Insights Across The Employee Journey

Unlock Insights Across The Employee Journey

Published May 25, 2017 by Luke Talbot

Employee Insight

What are the three key touchpoints you should focus on to ensure you are attracting the right candidates, getting them up to speed quickly and ensuring they stay for a long term.

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Extending The Power Of Feedback To Everyone

Extending The Power Of Feedback To Everyone

Published May 11, 2017 by Luke Talbot

Employee Insight

How to create a an insight-driven culture that is open, innovative and continually looks to improve.

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Discover 5 Ways To Improve Efficiency In Market Research

Discover 5 Ways To Improve Efficiency In Market Research

Published April 27, 2017 by Alex Osbaldeston

Market Research

Market research doesn't have to take a long time to provide insights. We look at 5 ways to improve market research efficiencies without sacrificing quality.

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Is Your Freedom To Speak Up Policy Actually Working?

Is Your Freedom To Speak Up Policy Actually Working?

Published April 04, 2017 by Alex Wilke

Healthcare

Following the Freedom to Speak up Review, the NHS has redoubled its efforts to encourage staff to speak up when they have worries about gross misconduct or patient safety…

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Improving Employee Engagement In The NHS – Reflections On The NHS Staff Survey

Improving Employee Engagement In The NHS – Reflections On The NHS Staff Survey

Published March 20, 2017 by Levon McGregor

Healthcare

The annual NHS Staff Survey provides a snapshot of the levels of engagement across the health service, and is therefore a key indicator of the state of employee satisfaction…

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How To Choose The Right Employee Engagement Feedback Partner

How To Choose The Right Employee Engagement Feedback Partner

Published January 13, 2017 by Andrew Cocks

Employee Insight

7 things you should consider when deciding on your new employee feedback partner.

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Using Feedback To Improve Processes In The NHS

Using Feedback To Improve Processes In The NHS

Published January 12, 2017 by Marcus Evans

Healthcare

What are the 3 key points to bear in mind when when using staff feedback in the NHS.

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How to Move Up The Feedback Maturity Curve From Tactical To Foresight-driven

How to Move Up The Feedback Maturity Curve From Tactical To Foresight-driven

Published January 12, 2017 by Michael Courtier

Employee Insight

Find out what are the 4 stages on The Feedback Maturity Curve and what it takes to progress. Start improving feedback today.

Read More
Supporting Speaking Up In The NHS

Supporting Speaking Up In The NHS

Published December 20, 2016 by Marcus Evans

Healthcare

Both in the private and public sectors there’s now a growing recognition of the importance of creating an environment and culture that helps staff feel safe and comfortable about speaking up if they suspect any kind of wrongdoing in the workplace.

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How To Measure Engagement And Culture Effectively

How To Measure Engagement And Culture Effectively

Published December 19, 2016 by Andrew Cocks

Employee Insight

There are differences when it comes to measuring engagement and culture. Find out how to measure engagement and culture effectively for your business.

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How Will Brexit Impact On Health And Social Care Sectors?

How Will Brexit Impact On Health And Social Care Sectors?

Published November 09, 2016 by Levon McGregor

Healthcare

We look at how Brexit will impact the healthcare industry and how the sector responds to a potential post-brexit healthcare world. Find out what they think.

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Taking Steps To Create An Adaptive High Performance Culture

Taking Steps To Create An Adaptive High Performance Culture

Published October 28, 2016 by Alex Wilke

Employee Insight

Find out what are the steps you need to take to create and sustain an adaptive High Performance Culture.

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How To Create Annual Employee Survey Projects That Deliver Tangible Results

How To Create Annual Employee Survey Projects That Deliver Tangible Results

Published October 27, 2016 by Michael Courtier

Employee Insight

4 areas where teams running annual surveys should focus to ensure that they get the best from their projects.

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The Importance Of Organisational Effectiveness To Success In Fast Changing Markets

The Importance Of Organisational Effectiveness To Success In Fast Changing Markets

Published September 29, 2016 by Luke Talbot

Employee Insight

Want to survive in business? Focus on getting the best from your people by listening to their feedback.

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NHS Crisis: The Cost Of Employee Turnover & Absenteeism

NHS Crisis: The Cost Of Employee Turnover & Absenteeism

Published September 23, 2016 by Marcus Evans

Healthcare

Around 80% of England's acute hospitals are in financial trouble so we look at the true cost of employee turnover and the impact of absenteeism on the NHS.

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Are You Embracing The Increase In Consumers Willing To Participate In MROCs?

Are You Embracing The Increase In Consumers Willing To Participate In MROCs?

Published August 23, 2016 by Alex Osbaldeston

Market Research

Find out five important steps to consider when setting up a market research online community - Quirk's Marketing Research Review article.

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5 Ways Feedback Reporting Drives Insight-Driven Decisions

5 Ways Feedback Reporting Drives Insight-Driven Decisions

Published August 04, 2016 by Alex Wilke

Customer Insight Employee Insight

Feedback reporting helps you make better decisions. Find out how to use feedback to gather valuable insight from employees & customers and how to apply it.

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Treating Staff As Assets To The NHS

Treating Staff As Assets To The NHS

Published August 02, 2016 by Marcus Evans

Healthcare

Find out what are the 4 benefits improved Employee Engagement can deliver across the NHS.

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5 Ways To Improve Your Employee Engagement Survey

5 Ways To Improve Your Employee Engagement Survey

Published July 20, 2016 by Alex Wilke

Employee Insight

We look at the types of employee engagement questions to include and how technology can improve your employee engagement survey. Find out how & start today.

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The Move To Value-Based Healthcare

The Move To Value-Based Healthcare

Published July 13, 2016 by Marcus Evans

Healthcare

More and more organisations are now adopting outcomes-based commissioning and outcomes-based/value-based contracting models. This means that funding is focused on the impact of treatment on the patient, based on their own views, rather than simply looking at the technical success of an operation. This shift to value-based healthcare benefits both patients and healthcare organisations.

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People Talk - Are You Listening?

People Talk - Are You Listening?

Published July 05, 2016 by Alex Wilke

Employee Insight Customer Insight Market Research

Find out what are the 4 significant barriers organisations need to overcome in order to put insight at the heart of your business.

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Discover A Way To Connect Feedback With Business Success

Discover A Way To Connect Feedback With Business Success

Published June 20, 2016 by Andrew Cocks

Employee Insight

This new approach brings the Voice of the Customer and Voice of the Employee feedback models together to start connecting feedback with business success.

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Improving Your #bottomline - Why It Is Time For Businesses To Start Listening To Their People In Real-Time

Improving Your #bottomline - Why It Is Time For Businesses To Start Listening To Their People In Real-Time

Published June 14, 2016 by Frank Møllerop

Employee Insight

Using feedback wisely is critical to every business’s #bottomline. They need to cut through complexity to map hierarchies in minutes, not weeks, cost and time have to be reduced, and the interval between feedback collection and business decision making needs to be shortened dramatically.

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5 Tips To Help You Give Better Face To Face Feedback

5 Tips To Help You Give Better Face To Face Feedback

Published June 07, 2016 by Alex Wilke

Employee Insight

Giving effective face to face feedback to employees can be difficult. Read our tips to improve the way you give feedback on employee performance.

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Value Based Healthcare At ICHOM Conference London 2016

Value Based Healthcare At ICHOM Conference London 2016

Published May 20, 2016 by Levon McGregor

Healthcare

At ICHOM London Conference in 2016 more than 700 delegates from all over the world gathered to discuss the potential of value based healthcare.

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How To Manage Continuous Feedback With Employees

How To Manage Continuous Feedback With Employees

Published May 03, 2016 by Luke Talbot

Employee Insight

Make sure continuous dialogue with your employees benefits your staff and organisation with our useful tips. Find out how to apply always-on feedback today.

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How To Use Constant Feedback To Seize New Opportunities

How To Use Constant Feedback To Seize New Opportunities

Published April 21, 2016 by Luke Talbot

Employee Insight Customer Insight

We look at 4 ways you can use continuous & constant feedback to discover and seize new opportunities. Start generating actionable insight from feedback.

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5 Key Challenges For Market Researchers – And How To Overcome Them

5 Key Challenges For Market Researchers – And How To Overcome Them

Published April 07, 2016 by Alex Osbaldeston

Market Research

We look at 5 common market research challenges and how researchers can overcome them by improving efficiency, increasing agility, and embracing big data.

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Discover How To Transform Employee Feedback In 4 Stages

Discover How To Transform Employee Feedback In 4 Stages

Published April 05, 2016 by Alex Wilke

Employee Insight

With our four stages of feedback model, you can transform employee feedback into valuable insight for your business. Find out how to apply it today.

Read More
Support For Whistleblowing Is Becoming Standard Practice

Support For Whistleblowing Is Becoming Standard Practice

Published March 23, 2016 by Jeremy Smith

Employee Insight

Support for whistleblowing is becoming standard practice across industries. We look at 4 ways businesses can support whistleblowers & build open cultures.

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Why Making Employee Whistleblowing Easier Is Essential To Engagement

Why Making Employee Whistleblowing Easier Is Essential To Engagement

Published February 25, 2016 by Luke Talbot

Employee Insight

Reasons why companies should create a culture that encourages whistleblowing.

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How To Overcome Survey Saturation & Engage With Customers

How To Overcome Survey Saturation & Engage With Customers

Published February 24, 2016 by Alex Osbaldeston

Customer Insight

We look at how you can overcome survey saturation in six ways to improve how you engage with customers. Find out how you can get started today.

Read More
How To Make The Move To Continuous Employee Feedback

How To Make The Move To Continuous Employee Feedback

Published February 04, 2016 by Alex Osbaldeston

Employee Insight

Continuous employee feedback has multiple HR benefits. We look at the obstacles companies need to overcome and how always on employee feedback can help.

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5 Reasons Why Mystery Shopping Isn’t Enough To Measure Customer Experience

5 Reasons Why Mystery Shopping Isn’t Enough To Measure Customer Experience

Published February 01, 2016 by Alex Osbaldeston

Customer Insight

Why mystery shopping is no longer the most effective way of assessing employee integrity, customer experience and collecting 'real world' customer feedback.

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How Gamification Can Deliver Real Results In Customer Feedback

How Gamification Can Deliver Real Results In Customer Feedback

Published January 31, 2016 by Alex Osbaldeston

Market Research Customer Insight

4 areas to focus on if you want gamification to deliver improved customer feedback.

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Unifying Feedback From Customers, Employees And The Market

Unifying Feedback From Customers, Employees And The Market

Published January 30, 2016 by Alex Wilke

Employee Insight Customer Insight

5 key priority areas where feedback from the customers, employees and the market needs to be brought together and shared in order for organisations to flourish.

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MROCs – If You Build One, They Won’t Necessarily Come!

MROCs – If You Build One, They Won’t Necessarily Come!

Published January 25, 2016 by Alex Osbaldeston

Market Research

9 tips to help drive greater engagement for your market research online community.

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Discover How To Get The Most Out Of An Exit Interview

Discover How To Get The Most Out Of An Exit Interview

Published January 13, 2016 by Alex Wilke

Employee Insight

We look at four benefits of successful exit interviews and give you some great exit interview tips to help companies and staff get the most out of them.

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Time To Move On From The Annual Employee Engagement

Time To Move On From The Annual Employee Engagement

Published January 05, 2016 by Alex Wilke

Employee Insight

Annual employee engagement surveys aren't going to give you the feedback you need for ongoing improvements of your business. Find out what you should be doing.

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What Are The Important Factors To Successfully Recruit, Develop And Retain Human Capital?

What Are The Important Factors To Successfully Recruit, Develop And Retain Human Capital?

Published November 29, 2015 by Alex Wilke

Employee Insight

Keeping employees engaged and happy is an ongoing challenge faced by all organisations. What are the important factors to consider?

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How To Manage Instant Feedback Effectively

How To Manage Instant Feedback Effectively

Published November 20, 2015 by Luke Talbot

Customer Insight

We look at why businesses must integrate instant feedback to their processes and how to start applying it today with the Voice of the Customer programmes.

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Moving From Hunches To Data-Driven Decision Making

Moving From Hunches To Data-Driven Decision Making

Published November 04, 2015 by Luke Talbot

Employee Insight

How to get the most from employee feedback to enable data-driven HR decision making.

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Applying The Lessons Of Digital Transformation To Employee Insight

Applying The Lessons Of Digital Transformation To Employee Insight

Published October 23, 2015 by Luke Talbot

Employee Insight

What HR can learn from CX when it comes to improving Employee Engagement.

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Do You Know More About Your Customers Than Your Employees?

Do You Know More About Your Customers Than Your Employees?

Published September 23, 2015 by Alex Wilke

Customer Insight Employee Insight

4 areas for HR to adopt best practice from CX world for better employee understanding.

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Discover 7 Tips For Ensuring High Customer Engagement

Discover 7 Tips For Ensuring High Customer Engagement

Published September 02, 2015 by Alex Osbaldeston

Customer Insight Market Research

We look at 7 top tips you can apply to your business to ensure high customer engagement. Gain a better understanding of what matters to your customer base.

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Why Businesses Need To Understand The Employee Lifecycle

Why Businesses Need To Understand The Employee Lifecycle

Published August 31, 2015 by Luke Talbot

Employee Insight

How to engage across the 7 stages of the employee lifecycle.

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Continuous Employee Feedback Lessons From Business & Sport

Continuous Employee Feedback Lessons From Business & Sport

Published August 12, 2015 by Luke Talbot

Employee Insight

We look at lessons from Team Sky & Accenture on how to how to use continuous employee feedback effectively to help drive business success. Learn how today.

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3 Essential Steps To Receiving Meaningful Employee Feedback

3 Essential Steps To Receiving Meaningful Employee Feedback

Published August 05, 2015 by Luke Talbot

Employee Insight

Find out what are the 3 steps to receiving meaningful employee feedback that is real-time, relevant and available across the business.

Read More
Customer Attrition: Recognising And Acting On The Warning Signs

Customer Attrition: Recognising And Acting On The Warning Signs

Published July 30, 2015 by Alex Osbaldeston

Customer Insight

7 ways to recognise when a customer is about to leave and before it is too late.

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How External Benchmarking Holds Back Employee Engagement

How External Benchmarking Holds Back Employee Engagement

Published June 18, 2015 by Alex Wilke

Employee Insight

We look at what external benchmarking is, why it is used by companies and how it might actually be limiting employee engagement within the business.

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Five Key Factors That Are Driving Changes In Employee Research

Five Key Factors That Are Driving Changes In Employee Research

Published June 14, 2015 by Alex Wilke

Employee Insight

Why Employee Research has to change if companies are to boost Employee Engagement.

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Does Your Customer Experience Meet Consumer Expectations?

Does Your Customer Experience Meet Consumer Expectations?

Published May 30, 2015 by Alex Osbaldeston

Customer Insight

The importance of capturing customer experience in real-time, across every touch point.

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How Engaged Employees Drive a Better Customer Experience

How Engaged Employees Drive a Better Customer Experience

Published May 05, 2015 by Luke Talbot

Customer Insight Employee Insight

5 ways to ensure performance reviews actually work – for both employees and managers.

Read More
How To Integrate Customer & Employee Feedback Effectively

How To Integrate Customer & Employee Feedback Effectively

Published April 27, 2015 by Alex Wilke

Customer Insight Employee Insight

We look at four important steps you can implement to start integrating customer and employee feedback to gain valuable insights for your business.

Read More
Tackling Some Of The Most Common Customer Service Misconceptions

Tackling Some Of The Most Common Customer Service Misconceptions

Published April 22, 2015 by Alex Osbaldeston

Customer Insight

5 common misconceptions that need tackling when listening to customer feedback.

Read More
You Should Be Measuring Customer Experience As It Happens

You Should Be Measuring Customer Experience As It Happens

Published January 31, 2015 by Alex Osbaldeston

Customer Insight

To get the most honest feedback when it comes to measuring customer experience insights you should be doing it as it happens so nothing is forgotten.

Read More

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