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Employee Touchpoint

Employee Touchpoint

Published 25.05.2017 by Questback

Employee Engagement

In today's knowledge-based economy the skills and experience of top talent is critical if you want your organisation to stay ahead of the competition. Yet, at the same time…

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Extending the power of feedback to everyone

Extending the power of feedback to everyone

Published 11.05.2017 by Luke Talbot

Employee Engagement

Listening to employees, and acting on their feedback delivers major benefits when it comes to engagement, productivity and business improvements. Companies understand this,…

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5 ways to improve efficiency in market research

5 ways to improve efficiency in market research

Published 27.04.2017 by Alex Osbaldeston

Market Research

Understanding the views of customers and prospects has never been more important, making market research central to every successful business. However, at a time of rising…

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Is your Freedom to Speak Up policy actually working?

Is your Freedom to Speak Up policy actually working?

Published 04.04.2017 by Alex Wilke

Healthcare

Following the Freedom to Speak up Review, the NHS has redoubled its efforts to encourage staff to speak up when they have worries about gross misconduct or patient safety…

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Improving employee engagement in the NHS – reflections on the NHS Staff Survey

Improving employee engagement in the NHS – reflections on the NHS Staff Survey

Published 20.03.2017 by Levon McGregor

Healthcare

The annual NHS Staff Survey provides a snapshot of the levels of engagement across the health service, and is therefore a key indicator of the state of employee satisfaction…

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How to choose the right employee engagement feedback partner

How to choose the right employee engagement feedback partner

Published 13.01.2017 by Andrew Cocks

Employee Engagement

While 90% of companies polled by Questback carry out annual or biennial surveys, many of them are now supplementing these with more agile, flexible techniques to collect employee…

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Using feedback to improve processes in the NHS

Using feedback to improve processes in the NHS

Published 12.01.2017 by Marcus Evans

Healthcare

With the growing success of listening and feedback initiatives there is an increasing focus within the NHS on using staff feedback to improve how Trusts operate. It’s about…

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How to move up the feedback maturity curve from tactical to foresight-driven

How to move up the feedback maturity curve from tactical to foresight-driven

Published 12.01.2017 by Michael Courtier

Employee Engagement

In increasingly competitive markets, companies increasingly recognise the value of employee feedback to business success. Listening to staff and acting on their feedback enables…

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Supporting speaking up in the NHS

Supporting speaking up in the NHS

Published 20.12.2016 by Marcus Evans

Healthcare

Both in the private and public sectors there’s now a growing recognition of the importance of creating an environment and culture that helps staff feel safe and comfortable about speaking up if they suspect any kind of wrongdoing in the workplace.

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Why culture and engagement should be measured differently

Why culture and engagement should be measured differently

Published 19.12.2016 by Andrew Cocks

Employee Engagement

According to research by Deloitte, 87 percent of organisations cite culture and engagement amongst their top challenges. A key part of addressing these challenges, and creating…

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What does Brexit mean for Health and Social Care? The sector responds…

What does Brexit mean for Health and Social Care? The sector responds…

Published 09.11.2016 by Levon McGregor

Healthcare

The uncertainties arising from Brexit, and what it will mean for the UK’s Health and Social Care sector, were a hot topic at the 2016 Annual HPMA UK Conference & Exhibition…

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Taking steps to create an adaptive High Performance Culture

Taking steps to create an adaptive High Performance Culture

Published 28.10.2016 by Alex Wilke

Employee Engagement

At a time of rapid change, creating and sustaining an adaptive High Performance Culture is crucial to success. But how do you go about creating such a culture in your company?…

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How to create annual employee survey projects that deliver tangible results

How to create annual employee survey projects that deliver tangible results

Published 27.10.2016 by Michael Courtier

Employee Engagement

4 areas where teams running annual surveys should focus to ensure that they get the best from their projects.

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The importance of organisational effectiveness to success in fast changing markets

The importance of organisational effectiveness to success in fast changing markets

Published 29.09.2016 by Luke Talbot

Employee Engagement

Want to survive in business? Focus on getting the best from your people by listening to their feedback.

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The NHS in crisis: the cost imposed by absenteeism and high staff turnover

The NHS in crisis: the cost imposed by absenteeism and high staff turnover

Published 23.09.2016 by Marcus Evans

Healthcare

In recent weeks there have been numerous high profile warnings about the severe financial crisis threatening the NHS. The consensus view from a number of directions is that without increased funding, patient care will suffer.

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Are you embracing the increase in consumers willing to participate in MROCs?

Are you embracing the increase in consumers willing to participate in MROCs?

Published 23.08.2016 by Alex Osbaldeston

Market Research

Find out five important steps to consider when setting up a market research online community - Quirk's Marketing Research Review article.

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Five essential ways to help feedback reporting drive insight-driven decisions

Five essential ways to help feedback reporting drive insight-driven decisions

Published 04.08.2016 by Alex Wilke

Employee Engagement Customer Experience

Want to make better decisions? Start with better analysis of your employee & customer feedback.

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Treating staff as assets to the NHS

Treating staff as assets to the NHS

Published 02.08.2016 by Marcus Evans

Healthcare

Find out what are the 4 benefits improved Employee Engagement can deliver across the NHS.

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Running an employee engagement survey? Here’s what to consider

Running an employee engagement survey? Here’s what to consider

Published 20.07.2016 by Alex Wilke

Employee Engagement

Learn 5 ways that technology can improve your annual employee survey.

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The move to value-based healthcare

The move to value-based healthcare

Published 13.07.2016 by Marcus Evans

Healthcare

More and more organisations are now adopting outcomes-based commissioning and outcomes-based/value-based contracting models. This means that funding is focused on the impact of treatment on the patient, based on their own views, rather than simply looking at the technical success of an operation. This shift to value-based healthcare benefits both patients and healthcare organisations.

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People talk - are you listening?

People talk - are you listening?

Published 05.07.2016 by Alex Wilke

Market Research Employee Engagement Customer Experience

Create an ongoing dialogue with employees, customers and the market quickly and simply, and close the feedback loop between insight and action.

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The Winning Triangle: a new approach to connecting feedback with business success

The Winning Triangle: a new approach to connecting feedback with business success

Published 20.06.2016 by Paul Barnes

Employee Engagement

This new approach brings together Voice of the Customer and Voice of the Employee feedback and recognises its impact on financial KPIs such as turnover, margin and profit. It embraces and reflects the idea that every point of the triangle affects the others, in a non-linear manner. Therefore it demonstrates that feedback has the potential to transform your operations and strategy in real, concrete ways.

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Improving your #bottomline - Why it is time for businesses to start listening to their people in real-time

Improving your #bottomline - Why it is time for businesses to start listening to their people in real-time

Published 14.06.2016 by Frank Møllerop

Employee Engagement

Using feedback wisely is critical to every business’s #bottomline. They need to cut through complexity to map hierarchies in minutes, not weeks, cost and time have to be reduced, and the interval between feedback collection and business decision making needs to be shortened dramatically.

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5 tips for better face-to-face feedback

5 tips for better face-to-face feedback

Published 07.06.2016 by Alex Wilke

Employee Engagement

How to ensure you give honest, helpful and actionable feedback that is necessary for boosting employee engagement, staff retention and development and, ultimately, improving business performance.

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ICHOM London conference May 16th & 17th 2016 – Toward patient outcomes and benchmarking

ICHOM London conference May 16th & 17th 2016 – Toward patient outcomes and benchmarking

Published 20.05.2016 by Levon McGregor

Healthcare

Putting value-based healthcare into practice.

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How do Objectives and Key Results help improve employee performance reviews?

How do Objectives and Key Results help improve employee performance reviews?

Published 15.05.2016 by Paul Barnes

Employee Engagement

To further drive employee motivation many companies are adopting a methodology employed by the likes of Google and Intel. This Objectives and Key Results (OKRs) approach simplifies the review process, connecting personal, team and corporate goals in a measurable way. It ensures that everyone moves in unison in the same direction.

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How do you manage always-on dialogue with employees?

How do you manage always-on dialogue with employees?

Published 03.05.2016 by Paul Barnes

Employee Engagement

4 ways to make sure continuous dialogue benefits your staff and organisation.

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Why constant feedback is key to seizing new opportunities

Why constant feedback is key to seizing new opportunities

Published 21.04.2016 by Paul Barnes

Employee Engagement Customer Experience

4 ways to generate actionable insight from feedback.

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5 key challenges for market researchers – and how to overcome them

5 key challenges for market researchers – and how to overcome them

Published 07.04.2016 by Ed Chatham

Market Research

How market researchers can improve efficiency, increase speed & securely embrace big data.

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The 4 stages of transforming employee feedback

The 4 stages of transforming employee feedback

Published 05.04.2016 by Alex Wilke

Employee Engagement Surveys

Turning employee feedback into competitive advantage – a 4 stage engagement model.

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Why support for whistleblowing is now becoming standard practice

Why support for whistleblowing is now becoming standard practice

Published 23.03.2016 by Paul Barnes

Employee Engagement

Here are 4 ways businesses can support whistleblowing and build more open cultures.

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Why making employee whistleblowing easier is essential to engagement

Why making employee whistleblowing easier is essential to engagement

Published 25.02.2016 by Paul Barnes

Employee Engagement

Reasons why companies should create a culture that encourages whistleblowing.

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Combating survey saturation and engaging with customers

Combating survey saturation and engaging with customers

Published 24.02.2016 by Paul Barnes

Customer Experience

6 ways to overcome survey saturation and gain real customer insight.

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The move to always-on employee feedback

The move to always-on employee feedback

Published 04.02.2016 by Paul Barnes

Employee Engagement Surveys

The HR benefits of always-on feedback - and the obstacles companies need to overcome

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5 reasons why mystery shopping isn’t enough to measure customer experience

5 reasons why mystery shopping isn’t enough to measure customer experience

Published 01.02.2016 by Paul Barnes

Customer Experience

Times have changed - mystery shopping is no longer the most effective way of assessing employee integrity, customer experience and collecting 'real world' customer feedback, here is why.

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How gamification can deliver real results in customer feedback

How gamification can deliver real results in customer feedback

Published 31.01.2016 by Paul Barnes

Market Research Customer Experience

4 areas to focus on if you want gamification to deliver improved customer feedback

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Unifying feedback from customers, employees and the market

Unifying feedback from customers, employees and the market

Published 30.01.2016 by Paul Barnes

Market Research Employee Engagement Customer Experience

5 key priority areas where feedback from the customers, employees and the market needs to be brought together and shared in order for organisations to flourish.

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MROCs – if you build one, they won’t necessarily come!

MROCs – if you build one, they won’t necessarily come!

Published 25.01.2016 by Victoria Zazulina

Market Research

9 tips to help drive greater engagement for your market research online community.

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How businesses and staff can get the most from exit interviews

How businesses and staff can get the most from exit interviews

Published 13.01.2016 by Alex Wilke

Employee Engagement Surveys

The 4 benefits of successful exit interviews – for companies and staff.

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Moving on from the annual employee engagement survey

Moving on from the annual employee engagement survey

Published 05.01.2016 by Alex Wilke

Employee Engagement Surveys

A single annual employee survey is no longer enough. Organisations are looking for ways to improve the effectiveness of employee feedback collection and analysis by heading towards a more frequent, shorter, real-time and event-driven feedback.

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Google re:Work – casting light on data driven decision making

Google re:Work – casting light on data driven decision making

Published 20.12.2015 by Paul Barnes

Employee Engagement

Put employees first, trust them and focus on analytics – how Google runs its HR.

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What are the important factors to successfully recruit, develop and retain human capital?

What are the important factors to successfully recruit, develop and retain human capital?

Published 29.11.2015 by Alex Wilke

Employee Engagement

Keeping employees engaged and happy is an ongoing challenge faced by all organisations. What are the important factors to consider?

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Managing instant feedback effectively

Managing instant feedback effectively

Published 20.11.2015 by Paul Barnes

Customer Experience

Why businesses must integrate instant feedback with Voice of the Customer programmes

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Moving from hunches to data-driven decision making

Moving from hunches to data-driven decision making

Published 04.11.2015 by Paul Barnes

Employee Engagement

How to get the most from employee feedback to enable data-driven HR decision making.

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Applying the lessons of digital transformation to employee insight

Applying the lessons of digital transformation to employee insight

Published 23.10.2015 by Paul Barnes

Employee Engagement

What HR can learn from CX when it comes to improving Employee Engagement.

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Do you know more about your customers than your employees?

Do you know more about your customers than your employees?

Published 23.09.2015 by Alex Wilke

Employee Engagement Customer Experience

4 areas for HR to adopt best practice from CX world for better employee understanding.

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7 tips to ensure high customer engagement

7 tips to ensure high customer engagement

Published 02.09.2015 by Victoria Zazulina

Market Research Customer Experience

How to deal with one of the major challenges of running a market research online community.

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Why businesses need to understand the employee lifecycle

Why businesses need to understand the employee lifecycle

Published 31.08.2015 by Paul Barnes

Employee Engagement

How to engage across the 7 stages of the employee lifecycle.

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Continuous employee feedback – lessons from Accenture and Team Sky

Continuous employee feedback – lessons from Accenture and Team Sky

Published 12.08.2015 by Paul Barnes

Employee Engagement

Combining player feedback and sports science – how Leicester won the Premiership title.

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3 essential steps to receiving meaningful employee feedback

3 essential steps to receiving meaningful employee feedback

Published 05.08.2015 by Paul Barnes

Employee Engagement Surveys

Listening to employees and acting on the insights that they provide is proven to increase productivity, encourage retention and development, and improve the experience that staff deliver to customers. However, in too many cases, the default method for collecting feedback is the annual employee opinion survey. This tends to be a yearly burden for HR departments that can become a complex and time-consuming exercise to run and analyse.

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Customer attrition: recognising and acting on the warning signs

Customer attrition: recognising and acting on the warning signs

Published 30.07.2015 by Paul Barnes

Customer Experience

7 ways to recognise when a customer is about to leave and before it is too late.

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How external benchmarks hold back engagement

How external benchmarks hold back engagement

Published 18.06.2015 by Alex Wilke

Employee Engagement

Why looking beyond external benchmarks increases Employee Engagement & drives change.

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Five key factors that are driving changes in employee research

Five key factors that are driving changes in employee research

Published 14.06.2015 by Alex Wilke

Employee Engagement

Why Employee Research has to change if companies are to boost Employee Engagement.

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Using scoring models to gain customer insight

Using scoring models to gain customer insight

Published 11.06.2015 by Paul Barnes

Customer Experience Surveys

The three most common quantitative scoring models to help you gain insight.

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Creating performance reviews that actually work

Creating performance reviews that actually work

Published 04.06.2015 by Paul Barnes

Employee Engagement

Why companies need to move away from annual performance reviews to continuous feedback.

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Does your customer experience meet consumer expectations?

Does your customer experience meet consumer expectations?

Published 30.05.2015 by Paul Barnes

Customer Experience

The importance of capturing customer experience in real-time, across every touch point.

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How engaged employees drive a better customer experience

How engaged employees drive a better customer experience

Published 05.05.2015 by Paul Barnes

Employee Engagement Customer Experience

5 ways to ensure performance reviews actually work – for both employees and managers.

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How to integrate customer and employee feedback

How to integrate customer and employee feedback

Published 27.04.2015 by Paul Barnes

Employee Engagement Customer Experience

Combining customer and employee research allows you to look at the same business issue from two different perspectives to generate a well- rounded understanding before making decisions. Here are four important steps to begin integrating feedback from the two areas for teams looking to get started.

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Tackling some of the most common customer service misconceptions

Tackling some of the most common customer service misconceptions

Published 22.04.2015 by Paul Barnes

Customer Experience

5 common misconceptions that need tackling when listening to customer feedback.

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Is loneliness a problem in the workplace?

Is loneliness a problem in the workplace?

Published 20.04.2015 by Paul Barnes

Employee Engagement

More than 40% of employees do not have a single close friend in the workforce according to the recent study. Should company management be taking an interest in whether their employees are experiencing loneliness in the workplace?

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Why neuroscience says it’s best to track customer experience as it happens

Why neuroscience says it’s best to track customer experience as it happens

Published 31.01.2015 by Paul Barnes

Customer Experience Surveys

Studies indicate that memories about negative experiences actually fade faster than positive ones. So if you wait too long, your customer experience research could have a bias towards positive experiences, giving you false confidence about the experience you’re delivering to customers. That’s if people can remember the details of the experience at all.

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