Questback is currently engaging the following sub-processors to process personal data in its online service Essentials:
Sub-processor | Address | Location | Purpose of processing | Mandatory service |
---|---|---|---|---|
Akamai Technologies GmbH | Parkring 29, 85748 Parching, Germany | EU | Content delivery network | Yes |
Oracle Deutschland B.V. & Co. KG | Riesstraße 25, 80992 München, Germany | EU | Data hosting infrastructure | Yes |
Oracle Norge AS | Vollsveien 2, 1326 Lysaker Norway | EU | Data hosting infrastructure | Yes |
Okta Inc. | 301 Brannan Street, Suite 100, San Francisco, California 94107, USA | USA | Service provider for single sign-on and SMS messaging | Optional as requested by customer |
Record Consult GmbH | Richard-Byrd-Straße 35, 50829 Köln, Germany | EU | Technical consulting services | Yes |
Solvemate GmbH | Tempelhofer Ufer 1, 10961 Berlin, Germany | EU | Service provider for chatbot | Yes |
Link Mobility AS | Langkaia 1, 0150 Oslo, Norway | EU | SMS dispatching | Optional as requested by customer |
DataGroup Data Center GmbH | Hanauer Landstraße 310, 60314 Frankfurt am Main, Germany | EU | Data hosting infrastructure | Yes |
DataGroup Data Bremen GmbH | Mary-Somerville-Straße 8, 28359 Bremen, Germany | EU | Data hosting infrastructure | Yes |
Questback AS | Bogstadveien 54, 0366 Oslo, Norway | EU | Provision of services and support services | Yes |
Tivian XI GmbH (former Questback GmbH)* | Gustav-Heinemann-Ufer 72a, 50968 Köln, Germany | EU | Provision of services and support services | Yes |
Tivian Ltd. (former Questback Ltd.)* | 77 Leadenhall Street, London EC3A 3DE, United Kingdom | UK | Provision of services and support services | Optional for EU customers |
Questback OY | Keilaranta 1, 02150 Espoo, Finland | EU | Provision of services and support services | Yes |
Questback AB | Sveavägen 59, 113 59 Stockholm | EU | Provision of services and support services | Yes |
Tivian Inc. (former Questback Inc.)* | 575 Lexington Avenue, 14th floor, New York, NY 10022 | USA | Provision of services and support services | Optional for EU & UK customers |
Questback Nederland BV | Currently: c/o Questback AS Bogstadveien 54, 0366 Oslo Norway From March 2022: Millennium Tower, Radarweg 29, 1043NX Amsterdam |
EU | Provision of services and support services | Optional for customers outside the Benelux (valid from May 2022 or earlier as agreed with customer) |
In case processing of personal data with any of the above listed sub-processor is conducted outside the EU, Questback relies on the Standard Contractual Clauses to ensure an adequate level of data protection, except for Oracle who maintains Binding Corporate Rules.
*Tivian entities have previously been part of the Questback Group where infrastructure, online services, professional services and associated support services are still to some extent shared between the companies.