Questback Essentials list of Sub-processors

Questback is currently engaging the following sub-processors to process personal data in its online service Essentials:

Sub-processor Address Location Purpose of processing Mandatory service
Akamai Technologies GmbH Parkring 29, 85748 Parching, Germany EU Content delivery network Yes
Oracle Deutschland B.V. & Co. KG Riesstraße 25, 80992 München, Germany EU Data hosting infrastructure Yes
Oracle Norge AS Vollsveien 2, 1326 Lysaker Norway EU Data hosting infrastructure Yes
Okta Inc. 301 Brannan Street, Suite 100, San Francisco, California 94107, USA USA Service provider for single sign-on and SMS messaging Optional as requested by customer
Record Consult GmbH Richard-Byrd-Straße 35, 50829 Köln, Germany EU Technical consulting services Yes
Solvemate GmbH Tempelhofer Ufer 1, 10961 Berlin, Germany EU Service provider for chatbot Yes
Link Mobility AS Langkaia 1, 0150 Oslo, Norway EU SMS dispatching Optional as requested by customer
DataGroup Data Center GmbH Hanauer Landstraße 310, 60314 Frankfurt am Main, Germany EU Data hosting infrastructure Yes
DataGroup Data Bremen GmbH Mary-Somerville-Straße 8, 28359 Bremen, Germany EU Data hosting infrastructure Yes
Questback AS Bogstadveien 54, 0366 Oslo, Norway EU Provision of services and support services Yes
Tivian XI GmbH (former Questback GmbH)* Gustav-Heinemann-Ufer 72a, 50968 Köln, Germany EU Provision of services and support services Yes
Tivian Ltd. (former Questback Ltd.)* 77 Leadenhall Street, London EC3A 3DE, United Kingdom UK Provision of services and support services Optional for EU customers
Questback OY Keilaranta 1, 02150 Espoo, Finland EU Provision of services and support services Yes
Questback AB Sveavägen 59, 113 59 Stockholm EU Provision of services and support services Yes
Tivian Inc. (former Questback Inc.)* 575 Lexington Avenue, 14th floor, New York, NY 10022 USA Provision of services and support services Optional for EU & UK customers
Questback Nederland BV Currently: c/o Questback AS
Bogstadveien 54, 0366 Oslo
Norway
From March 2022: Millennium Tower, Radarweg 29, 1043NX Amsterdam
EU Provision of services and support services Optional for customers outside the Benelux (valid from May 2022 or earlier as agreed with customer)

In case processing of personal data with any of the above listed sub-processor is conducted outside the EU, Questback relies on the Standard Contractual Clauses to ensure an adequate level of data protection, except for Oracle who maintains Binding Corporate Rules.

*Tivian entities have previously been part of the Questback Group where infrastructure, online services, professional services and associated support services are still to some extent shared between the companies.

Finland

International

Benelux

Norway

Sweden

Germany