KEEP CUSTOMER FEEDBACK TOP OF MIND—AT ALL TIMES

TAKE YOUR CX TO THE NEXT LEVEL WITH CLOSED-LOOP
CUSTOMER FEEDBACK

In today’s digital age, as consumers we have more choices than ever before. Our favorite brands get this. They prove this time and again by creating positive and memorable experiences with us. Ask yourself, what are you doing to put your customers at the heart of your strategy?

 

 

Lift customer experience Unleash innovation

  • SURVEY CUSTOMERS AT THE PERFECT TIMESGet direct and specific feedback to share with your team
  • FIX PROBLEMS IMMEDIATELYRemedy bad experiences quickly to increase customer loyalty
  • IMPROVE THE CUSTOMER EXPERIENCE CONTINUOUSLYUse follow-up surveys to figure out additional ways to enhance the customer experience

86% of customers are likely to continue supporting companies that deliver excellent customer experiences.

86

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The strongest feedback loops do more than just connect customers, the front line, and a few decision makers in management, however; they keep the customer front and center across the entire organization. The Harvard Business Review

 

 

QUESTBACK’S CLOSED-LOOP CUSTOMER FEEDBACK

BUILD YOUR RELATIONSHIPS AND CUSTOMER LOYALTY

It’s one thing to ask your customers to share their feedback with you. It’s quite another to actually listen to what they have to say.  

Questback’s complete Closed-Loop Feedback platform gives you, your managers and your agents the means to act on customer feedback then and there. Imagine slashing the time it takes to respond to their questions and concerns. Imagine how that would impact your ability to propel change.     

Wow your customers. Grow the customer experience.

 

If managers don’t have a steady flow of direct customer feedback, tight budgets and other constraints can lead them to focus on departmental goals and to shunt customer experience to the sideline. Bain

 

 

CLOSED-LOOP FEEDBACK GIVES YOU

  • Simplicity: Manage multiple customer issues from one central portal
  • Openness: Resolve conflicts by communicating directly with customers and increase loyalty
  • Automation: Reach out to customers automatically and at the appropriate touchpoint
  • Warning signs: Identify unhappy customers before it’s too late and share their experiences with your team
  • Visualization: Monitor comprehensive dashboards to gauge real-time customer sentiment and continually
    improve customer service outreach

 

 

 

 

CLOSED-LOOP FEEDBACK CAN HELP YOUR ORGANIZATION INCREASE CUSTOMER LOYALTY, DRIVE EMPLOYEE ENGAGEMENT AND GENERATE MORE REVENUE

The importance of delivering excellent customer experience has risen up the executive agenda. No longer is it about solving low-level customer service issues - it is now an essential part of achieving an enduring competitive advantage.

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Be A Customer Experience Hero

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If you want to win on customer experience and systematically increase customer loyalty, you've got to maintain ongoing customer feedback.

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How Closed-Loop Customer Feedback Improves Customer Experience

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