Introduction

Updated on October 25th 2017

 

Protecting the privacy of individuals is a priority for Questback. This Privacy Statement sets out to demonstrate Questback’s commitment to the individual’s right to privacy, and explains how Questback processes information that can be used to directly or indirectly to identify an individual (“Personal Data”) collected through use of our website (www.questback.com).

If you are a visitor to our website only, and not a respondent to a survey, the regulations in this security statement are relevant for you
If you are a Questback customer, or a respondent to a Questback survey, you will find a statement relevant for you here: Security Statement (you may also refer to: Overview of customer’s responsibilities as data controllers).

 

GDPR

In 2016, the EU finalized the new General Data Protection Regulation (known as the GDPR). As of May 25, 2018, the GDPR will be a directly applicable law in all Member States in the European Economic Area (EEA).

Questback welcomes the positive changes the GDPR will bring by providing a higher degree of control to the people, and by ensuring a consistent and unified data protection regime for companies who provide their services to people in several jurisdictions in Europe.

The GDPR is highly relevant for any company that collects or processes feedback, and Questback therefore has great focus on its work to ensure compliance with the GDPR, and to make compliance with the GDPR as easy as possible for its customers. Questback will therefore implement privacy by design in its software, continue its high focus on information security and continuously update its procedures when needed. Questback does not process any personal data processed for its customers outside the EEA without specific customer requirements.

Questback has applied to the Data Protection Authority in Norway for Binding Corporate Rules, and Binding Corporate Rules for Processors, to ensure processing in compliance with the GDPR for its multinational customers.

Questback’s goal is for all individuals to feel safe when responding to surveys in Questback.

 

Consent

By using this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not use this website. As may be required by applicable law, we may seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data or later inform Questback that you do not want Questback to further process your Personal Data, the use of this website may be either not possible or limited in scope.

Collection through Questback’s website

Questback may collect, record and analyze information of visitors to its website. We may record your IP address and use cookies as described in our Cookie Policy.  

Questback may add information collected by way of pageview activity. Such additional information includes your interest in Questback products.

Furthermore, Questback may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you register for events or sign up for information and newsletters. If you provide Questback with your social media details, Questback may retrieve publicly available information about you from social media.

Such Personal Data may comprise your first and last name, your postal and email address, your telephone number, your job title and seniority level, data for social networks, your areas of interest, interest in Questback products, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between Questback and yourself.

Purpose of Questback’s processing of Personal Data

We use the collected data to gather information about our users and their areas of interest, to customize content for visitors, and to improve our website. We will use such information only as described in this Privacy Statement and/or in the way we specify at the time of collection. We will use your Personal Data for the following purposes:

  • To provide you with newsletters and other information as required by you
  • To provide you with updates on events
  • To keep you up to date on software updates, software upgrades, security patches, system enhancements, special offers, and other information regarding Questback’s software and services. This may occasionally include information from other technology companies or business partners about products and services that can add value to our products. Such communication may be provided not only by Questback, but by Questback partners. You acknowledge that any information required to track your choices regarding receiving marketing materials may be stored and exchanged between companies in the Questback Group, and with companies who provide services to Questback in the area of Marketing.
  • To tailor information about our products and services to your individual interests
  • To provide the ability to contact you in order to respond to your inquiries
  • To provide competitions or other marketing or promotional activities
  • To support recruitment inquiries
  • If you choose to give us your e-mail address, we will communicate with you via e-mail.
  • To deliver technical support
  • To improve our website

Sharing and transferring your Personal Data

Questback is a group of companies around the world. Any data and information that you volunteer or that is otherwise collected on one of our sites in any one country may be shared within the Questback group.

We may also share such information with business partners, service vendors, authorized third-party agents or contractors in order to provide a requested service or transaction, providing you with information on products and services that may be of interest to you or in order to analyze the user behavior on our website.

We do not sell or rent your Personal Data to third parties for marketing purposes unless you have granted us permission to do so.

We may respond to subpoenas, court orders, or legal process by disclosing your Personal Data and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims.

Data Security and retention

Questback is committed to protecting the Personal Data you share with us, and has the necessary organizational and technical measures in place to help protect your Personal Data from unauthorized access, use or disclosure. We mandate that our employees and data processors observe your privacy and confidentiality rights.

Questback will not retain your Personal Data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. In particular, and if no such contradicting statutory obligation exists, Questback will delete your Personal Data once you inform Questback that you do not want Questback to further process your Personal Data.

Inquiries

If you are a citizen of a country in the European Economic Area, and wish to inquire about your Personal Data that may have been collected by Questback, please contact the Questback entity in the country where you reside, at contact information provided on our homepage. (www.questback.com)

Changes to this statement

Questback may occasionally change this information; such changes will be notified by changing the last updated section in this document and may also be shown as a welcome message when logging onto our site for a limited period of time. We encourage our customers to regularly check for any updates to this statement.

Cookies

We utilize cookies to store information about your browser version, Internet IP address, and Operating System. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.