What Your Customers Really Want You to Know
CAT: Customer Engagement
The larger your company gets, the easier it is to become disconnected with the reason you are in business at all – that is, your customers.
As your company grows, you need to go beyond simply implementing systems to improve customer service, customer experience, and customer loyalty – you also need to focus on listening to your customers.
In fact, your customers have a few things they’d like to say to you right now…