Continuous Employee Feedback Is Essential to Understanding the Employee Journey
CAT: Employee Engagement
Most companies know it’s vital to understand the customer journey, and many of them invest a lot of resources in gathering customer feedback to improve that experience. Like customers, your employees also undergo a journey, from when they join your organization all the way through to when they leave. Their needs and feedback will be different across this lifecycle. As employees are a vital part of a successful business, it is likewise vital that companies focus on listening to their feedback at specific stages of the journey in order to understand how they experience the journey. Annual employee surveys simply won’t capture this feedback quickly enough or in sufficient granular detail. It is time for companies to adopt new ways of listening.