philosophers on data questback
10:34 • 29 July, 2015

Philosophers on Data Management

CAT: Customer experience, Employee engagement, Market research, Evaluation & feedback  

8 Famous Philosophers’ Thoughts on Your Organisation’s Data Management Programs

10:25 • 22 July, 2015

How To Get Faster And More Actionable Insight From Your Employee Feedback

CAT: Surveys, Employee engagement, Evaluation & feedback  

A great employee feedback system helps you find and fix HR issues early, before they develop into long-term cumulative costs to engagement and the bottom line.

11:11 • 20 July, 2015

CX Hacks: How Customer Surveys Increase Customer Loyalty

CAT: Surveys, Customer experience, Market research  

Done right customer surveys don't just give you insight, they also drive loyalty and strengthen the connection between your customers and your brand.

10:23 • 15 July, 2015

The Simple Way To Collect Valuable Customer Feedback

CAT: Surveys, Customer experience, Evaluation & feedback  

You already know customer feedback is critical to improving your business, but how do you keep the process manageably simple?

11:09 • 13 July, 2015

5 Proactive Ways To Get More Sales and Revenue From Your Customer Data

CAT: Surveys, Customer experience, Evaluation & feedback  

You know customer data matters, and you're collecting it across key touchpoints — but do you know how to use it to boost your revenue?

12:04 • 09 July, 2015

​19 Stories of Customer Loyalty That Completely Changed the Game

CAT: Customer experience, Market research  

What’s so important about customer loyalty? Everything. When you have loyal customers, they do your marketing for you, referring their friends and family to you in droves. When you have loyal customers, they won’t switch to your competitor, even when your competitor is perceived as offering a better product or a lower cost.

12:29 • 24 June, 2015

Employee Engagement: 12 Warning Signs and 3 Winning Strategies

CAT: Employee engagement, Evaluation & feedback  

What makes or breaks any business is the engagement level of the people working there. Here's 12 signs to look out for, plus a behind-the-scenes look at how we engage employees at Questback. 

you-cant-buy-human-capital-and-how-to-win-it-instead sx
14:01 • 22 June, 2015

The Value of People: How To Increase Your Human Capital

CAT: Employee engagement, Evaluation & feedback  

Innovation, customer relationships, operational excellence. All these things matter to high performing organizations. But none so much as recognizing and retaining your human capital. 

Customer data analyzing
11:12 • 17 June, 2015

If Your Customer Data is Boring, You’re Analyzing It Wrong

CAT: Surveys, Customer experience, Market research  

Looking at raw customer experience data can be daunting – but analyzing it should never be boring.

11:18 • 09 June, 2015

​The 5 Market Research Blunders You Must Avoid

CAT: Surveys, Customer experience, Market research  

Conducting market research is a powerful way to gain an advantage over your competitors, gather forward-looking feedback and increase the profitability of your operations. When it’s done right.

10:52 • 03 June, 2015

How to Get the Most Value Out of Your Employee Training Feedback

CAT: Employee engagement, Evaluation & feedback  

If you want to develop employees who increase the power of your service-profit chain, make sure your employee training feedback incorporates the following steps.

9:48 • 01 June, 2015

Checklist: How to Run a Great 360° Employee Feedback Program


360° employee reviews are a highly-engaging and effective way for everyone in an organization to evaluate each other – and be evaluated.

This essential checklist gives you a framework for your 360° program that solves the most common employee performance feedback problems.

13:22 • 27 May, 2015

7 Signs You're About to Lose a Customer (And How to Recover)

CAT: Customer experience, Market research  

Did you know it costs 5 times more to acquire a new customer than it does to keep current ones? Or that reducing churn by 5% can increase profits 25-135%. That’s a lot of coin. Here’s what you need to know to turn customer attrition into customer loyalty

10:49 • 22 May, 2015

​How to make customer feedback work for your business

CAT: Surveys, Customer experience, Market research  

Real-time customer feedback programs are the key to improving CX, unlocking loyalty, delivering stronger results and beating competitors. 

10:43 • 20 May, 2015

3 Ways to Use Competitive Intelligence to Win Customers

CAT: Surveys, Customer experience, Market research  

Knowledge is power, and as much as what you don’t know can hurt you, what you do know can take your business to new heights. On-going competitive intelligence gathering is the key to success.

mystery shoppers 900
12:47 • 13 May, 2015

Do You Get Reliable Customer Feedback from Mystery Shoppers?

CAT: Customer experience, Employee engagement, Market research  

Market research trends are always changing, but the trend for mystery shopping - paying people to pretend to be customers and using their feedback, has especially fluctuated in recent years.

12:12 • 06 May, 2015

How does integrated feedback management actually help your business?

CAT: Customer experience, Market research, Evaluation & feedback  

You’re overloaded with data. Your organization collects so much feedback, it’s struggling to find space to store it.

And yet the company doesn’t seem to be getting ahead of its competitors the way you’d expect, with all that data at your fingertips.

What's going wrong?

2.-Want-happier-Employees -Give-them-accurate-360-performance-feedback
13:03 • 29 April, 2015

​Want More Engaged Employees? Give them Accurate Feedback with 360° Reviews.

CAT: Surveys, Employee engagement, Evaluation & feedback  

Performance reviews, when done well, inspire employee performance and help your company achieve goals. But when done poorly, they help foster a culture of disengagement that wreaks havoc on corporate performance and profits.

8:06 • 27 April, 2015

Without Human Insight We're Just Lost in Data

CAT: Market research, Evaluation & feedback  

Big data can count a billion objects, detect myriad correlations and provide endless statistical probabilities. But it can't explain the emotions behind loyalty, the secrets to satisfaction, what really drives an employee or gauge the power of a creative idea. Big data can tell us everything in short, except why a company is succeeding or failing.

11:48 • 21 April, 2015

The Power of Real-Time Customer Feedback

CAT: Surveys, Customer experience, Market research  

The days of competing simply on price or the quality of your product are gone. This is the era of the customer experience. And their voices and opinions regarding their experience will be heard, if not by you, by everyone they know and your competitors. 

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