12-Signs-Your-Employees-are-Disengaged
12:29 • 24 June, 2015

Employee Engagement: 12 Warning Signs and 3 Winning Strategies

CAT: Employee engagement, Evaluation & feedback  

What makes or breaks any business is the engagement level of the people working there. Here's 12 signs to look out for, plus a behind-the-scenes look at how we engage employees at Questback. 

you-cant-buy-human-capital-and-how-to-win-it-instead sx
14:01 • 22 June, 2015

The Value of People: How To Increase Your Human Capital

CAT: Employee engagement, Evaluation & feedback  

Innovation, customer relationships, operational excellence. All these things matter to high performing organizations. But none so much as recognizing and retaining your human capital. 

Customer data analyzing
11:12 • 17 June, 2015

If Your Customer Data is Boring, You’re Analyzing It Wrong

CAT: Surveys, Customer experience, Market research  

Looking at raw customer experience data can be daunting – but analyzing it should never be boring.

12.-The-5-biggest-market-research-blunders
11:18 • 09 June, 2015

​The 5 Market Research Blunders You Must Avoid

CAT: Surveys, Customer experience, Market research  

Conducting market research is a powerful way to gain an advantage over your competitors, gather forward-looking feedback and increase the profitability of your operations. When it’s done right.

Employee-Training-feedback-for-competitive-edge
10:52 • 03 June, 2015

How to Get the Most Value Out of Your Employee Training Feedback

CAT: Employee engagement, Evaluation & feedback  

If you want to develop employees who increase the power of your service-profit chain, make sure your employee training feedback incorporates the following steps.

checklist-for-your-360-Degree-Feedback-programsb
9:48 • 01 June, 2015

Checklist: How to Run a Great 360° Employee Feedback Program

 

360° employee reviews are a highly-engaging and effective way for everyone in an organization to evaluate each other – and be evaluated.

This essential checklist gives you a framework for your 360° program that solves the most common employee performance feedback problems.

signs-you’re-about-to-lose-a-customer-and-how-to-recover
13:22 • 27 May, 2015

7 Signs You're About to Lose a Customer (And How to Recover)

CAT: Customer experience, Market research  

Did you know it costs 5 times more to acquire a new customer than it does to keep current ones? Or that reducing churn by 5% can increase profits 25-135%. That’s a lot of coin. Here’s what you need to know to turn customer attrition into customer loyalty

How-to-Effectively-Use-Feedback-to-Increase-c-Loyalty-
10:49 • 22 May, 2015

​How to make customer feedback work for your business

CAT: Surveys, Customer experience, Market research  

Real-time customer feedback programs are the key to improving CX, unlocking loyalty, delivering stronger results and beating competitors. 

10.-Using-competitive-intelligence-to-woo-your-customers-and-close-the-deal-
10:43 • 20 May, 2015

3 Ways to Use Competitive Intelligence to Win Customers

CAT: Surveys, Customer experience, Market research  

Knowledge is power, and as much as what you don’t know can hurt you, what you do know can take your business to new heights. On-going competitive intelligence gathering is the key to success.

mystery shoppers 900
12:47 • 13 May, 2015

Do You Get Reliable Customer Feedback from Mystery Shoppers?

CAT: Customer experience, Employee engagement, Market research  

Market research trends are always changing, but the trend for mystery shopping - paying people to pretend to be customers and using their feedback, has especially fluctuated in recent years.

small-Why-Fragmanted-insight-Cripples-your-business
12:12 • 06 May, 2015

How does integrated feedback management actually help your business?

CAT: Customer experience, Market research, Evaluation & feedback  

You’re overloaded with data. Your organization collects so much feedback, it’s struggling to find space to store it.

And yet the company doesn’t seem to be getting ahead of its competitors the way you’d expect, with all that data at your fingertips.

What's going wrong?

2.-Want-happier-Employees -Give-them-accurate-360-performance-feedback
13:03 • 29 April, 2015

​Want More Engaged Employees? Give them Accurate Feedback with 360° Reviews.

CAT: Surveys, Employee engagement, Evaluation & feedback  

Performance reviews, when done well, inspire employee performance and help your company achieve goals. But when done poorly, they help foster a culture of disengagement that wreaks havoc on corporate performance and profits.

big-data
8:06 • 27 April, 2015

Without Human Insight We're Just Lost in Data

CAT: Market research, Evaluation & feedback  

Big data can count a billion objects, detect myriad correlations and provide endless statistical probabilities. But it can't explain the emotions behind loyalty, the secrets to satisfaction, what really drives an employee or gauge the power of a creative idea. Big data can tell us everything in short, except why a company is succeeding or failing.

The-Power-of-Real-Time-Customer-Feedback
11:48 • 21 April, 2015

The Power of Real-Time Customer Feedback

CAT: Surveys, Customer experience, Market research  

The days of competing simply on price or the quality of your product are gone. This is the era of the customer experience. And their voices and opinions regarding their experience will be heard, if not by you, by everyone they know and your competitors. 

How-Smart-Data-Saves-Money-copy
10:40 • 09 April, 2015

How Unified Feedback Management Saves You Money

CAT: Surveys, Customer experience, Employee engagement, Market research, Evaluation & feedback  

Instead of using disparate survey tools, choosing a unified approach to enterprise feedback gives you comprehensive, actionable insight which systematically implemented, leads to double or triple digit revenue gains.

VoE-to-engage-talent
11:44 • 07 April, 2015

​To Engage or Be Engaged: Using Your VoE Program to Retain Top Talent

CAT: Surveys, Employee engagement, Evaluation & feedback  

As the economy improves, the risk of your talent jumping ship increases greatly. So while we’re not in a full-on “war for talent” across all industries like we’ve seen in the past, the reality is that organizations need to actively work to engage and retain their talent.

Ways-to-Make-Employees-Stop-Dreading-Performance-Reviews
10:45 • 02 April, 2015

5 Ways To Make Employee Performance Reviews Better For Everybody

CAT: Employee engagement, Evaluation & feedback  

In recent years, there’s been a continual and growing number of calls for death to the performance review. But the real issue isn't with employee feedback itself - far from it. The real issue is the manner in which too many companies still approach it. 

Trend-Spotting-Breal-down-silos-by-collating-feedback2
10:54 • 31 March, 2015

Trend-Spotting: Break Down Silos by Collating Customer Feedback

CAT: Surveys, Customer experience, Market research  

Collating customer feedback can improve the efficacy and consolidate the competitive advantage of even the most siloed companies. 

5-ways-customers-complan-indirectly
10:12 • 26 March, 2015

​5 Ways Customers Complain Indirectly

CAT: Surveys, Customer experience, Market research  

Are you really listening to your customers? If you’re only responding to direct complaints, you could be missing huge opportunities to improve your customers’ experiences.

feedback-gaps-in-your-competitive-edge-1
10:15 • 24 March, 2015

​Closing Feedback Gaps To Open Up Your Competitive Edge

CAT: Surveys, Customer experience, Market research  

You conduct market research and seek feedback to get a competitive edge. This research helps you create marketing and sales campaigns that work. But your feedback might have gaps that are turning your market research from a tool into a liability.

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