How-Smart-Data-Saves-Money-copy
10:40 • 09 April, 2015

How Unified Feedback Management Saves You Money

CAT: Surveys, Customer experience, Employee engagement, Market research, Evaluation & feedback  

Instead of using disparate survey tools, choosing a unified approach to enterprise feedback gives you comprehensive, actionable insight which systematically implemented, leads to double or triple digit revenue gains.

VoE-to-engage-talent
11:44 • 07 April, 2015

​To Engage or Be Engaged: Using Your VoE Program to Retain Top Talent

CAT: Surveys, Employee engagement, Evaluation & feedback  

As the economy improves, the risk of your talent jumping ship increases greatly. So while we’re not in a full-on “war for talent” across all industries like we’ve seen in the past, the reality is that organizations need to actively work to engage and retain their talent.

Ways-to-Make-Employees-Stop-Dreading-Performance-Reviews
10:45 • 02 April, 2015

5 Ways To Make Employee Performance Reviews Better For Everybody

CAT: Employee engagement, Evaluation & feedback  

In recent years, there’s been a continual and growing number of calls for death to the performance review. But the real issue isn't with employee feedback itself - far from it. The real issue is the manner in which too many companies still approach it. 

Trend-Spotting-Breal-down-silos-by-collating-feedback2
10:54 • 31 March, 2015

Trend-Spotting: Break Down Silos by Collating Customer Feedback

CAT: Surveys, Customer experience, Market research  

Collating customer feedback can improve the efficacy and consolidate the competitive advantage of even the most siloed companies. 

5-ways-customers-complan-indirectly
10:12 • 26 March, 2015

​5 Ways Customers Complain Indirectly

CAT: Surveys, Customer experience, Market research  

Are you really listening to your customers? If you’re only responding to direct complaints, you could be missing huge opportunities to improve your customers’ experiences.

feedback-gaps-in-your-competitive-edge-1
10:15 • 24 March, 2015

​Closing Feedback Gaps To Open Up Your Competitive Edge

CAT: Surveys, Customer experience, Market research  

You conduct market research and seek feedback to get a competitive edge. This research helps you create marketing and sales campaigns that work. But your feedback might have gaps that are turning your market research from a tool into a liability.

Will-your-best-employees-quit-this-year
11:54 • 20 March, 2015

​Will Your Best Employees Quit This Year?

CAT: Surveys, Employee engagement  

To be honest, the question isn't whether any of your organization’s best employees will leave you this year or not. The real question is how many, how soon, and how can you do something about it?

Survey-personalization-gone-bad
10:22 • 18 March, 2015

Survey Personalization Gone Bad: How To Avoid The Alienation Effect

CAT: Surveys, Customer experience, Employee engagement, Market research  

Personalization is a pathway to survey success, but be careful, because done wrong it can alienate respondents and reduce completion rates.

Employee-feedback-can-help-win-new-customers-
10:01 • 13 March, 2015

​7 Definite Ways Employee Feedback Can Help Win New Customers

CAT: Customer experience, Employee engagement  

When it comes to increasing sales and winning new customers, the focus is typically on sales and marketing to generate leads, nurture prospects and ultimately make the close. But within your organization lies a powerful, yet often overlooked ally in your mission to win new customers — your employee’s feedback.

myths-about-customer-satisfaction
9:39 • 10 March, 2015

5 Persistent Customer Satisfaction Myths and How to Bust Them

CAT: Customer experience, Market research  

Successful companies know that customer satisfaction is important, and they measure it often.

Questback MRX pieces-of-Market-Insight
13:31 • 27 February, 2015

Market Research: 3 Insights You Need To Know - Before Your Next Launch

CAT: Customer experience, Market research, Evaluation & feedback  

So what if with a bit of market research you could improve your chances that your next launch would be a big hit with your customer base?

questback HR loneliness-at-work
11:02 • 24 February, 2015

Stine Fjell On Loneliness At Work

CAT: Employee engagement  

Are-Your-Employees-Telling-You-The-Truth
13:50 • 18 February, 2015

Fear of feedback: Are Your Employee Evaluations Getting to the Truth?

CAT: Surveys, Employee engagement, Evaluation & feedback  

How-to-make-your-sales-people-psychic
10:16 • 13 February, 2015

How Real-time Customer Insight Makes Your Sales Team Psychic

CAT: Customer experience, Market research  

The-Business-Case-for-Employee-Engagement-Why-You-Can-Afford-to-Ignore-it
11:20 • 10 February, 2015

Why You Shouldn't Ignore Employee Engagement

CAT: Surveys, Employee engagement, Evaluation & feedback  

Employees are the most valuable “asset” that an organization has, but somewhere along the way the majority of companies fail to show their employees how much they are valued. While the C-suite has the best of intentions, the day-to-day execution of this vision falls apart due to a lack of focus on employee engagement initiatives.

5.-Leveraging-employee-knowledge-for-competitive-intelligence
11:19 • 03 February, 2015

​How to Leverage Employee Insight for Competitive Intelligence

CAT: Surveys, Employee engagement, Evaluation & feedback  

15.-How-Scoring-model-makes-or-breaks-insight
12:59 • 29 January, 2015

Want Better Customer Insight? Understand These 3 Scoring Models

CAT: Surveys, Customer experience, Market research  

For most people, the words “scoring model” might bring to mind credit scoring or sports scores. For those of us working in customer experience and customer insight roles, though, scoring models affect almost everything we do.

11.-Why-CX-Starts-With-EE-Idea-Wasn’t-New
11:20 • 21 January, 2015

How To Deliver Exceptional Customer Experience Through Smarter Employee Engagement

CAT: Customer experience, Employee engagement  

13.-Why-standar-employee-engagement-models-fail
14:14 • 15 January, 2015

4 Ways To Improve Your Employee Engagement Model

CAT: Employee engagement, Evaluation & feedback  

1.-Surprising-Secrets-Lurking-in-Your-Customer-Data
13:22 • 12 January, 2015

How To Get More Insight From Your Customer Data

CAT: Surveys, Customer experience, Market research  

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