Case Study | NHS Employers: Northern Devon Healthcare Trust

As part of its drive to continually improve employee engagement, Northern Devon Healthcare NHS Trust has introduced Staff Voice, an online community open to all of its 3000 employees. 

Northern Devon’s employees are spread over an area of 1,500 square miles, with 2,000 staff working in community hospitals and small GP surgery teams, making them harder to reach. The Trust therefore wanted to ensure that all staff felt engaged and understood what was happening across the organisation.

Built on Questback’s NHS Staff Community Solution, Staff Voice makes it easy for everyone within the Trust to share feedback and best practice, learn from each other and interact with their peers. They can take part in surveys, quick polls and discussions, be updated on Trust news and provide ideas through Staff Voice’s innovation hub. Employees also feel part of the wider Trust community through the platform’s social features.

By listening to staff and analysing their feedback, the Trust is able to collate insight on what is important to employees and monitor areas where staff seem less engaged, allowing targeted activities to ensure that any potential issues are addressed. Going forward the trust plans to integrate its raising concerns processes, helping to further improve the trust culture around speaking up when things go wrong.

"As a Trust we are very proud of our current high levels of staff engagement, but always aim to improve through new ways of listening to employees,” said Darryn Allcorn, director of workforce and development at the Northern Devon Healthcare NHS Trust. “Questback provides us with a unique technology platform that enables us to build on our strong foundations, unify feedback and make listening to staff even easier across the Northern Devon Healthcare NHS Trust.”






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