Employee Insight

Employee engagement that benefits your business

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Employee insights to transform your business.

People are at the heart of every successful organisation. At a time of increased competition, it is only those businesses that listen, engage and develop their employees that deliver agility, increased profits and top line growth. Fail to engage and your talent will leave, hitting the bottom line, disrupting operations and damaging your employer brand.

Listen to your staff, let them speak to you whenever and however they want. Attract and motivate your staff, unleash innovation, minimise risk and transform productivity by quickly acting on their feedback and wisdom across the employee journey. Uncover new market opportunities and respond faster. Reduce churn to drive bottom line savings. Make more informed and successful decisions, based on feedback data, not anecdotes. 

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Feedback across the employee lifecycle.

In today’s hypercompetitive market, the skills, knowledge and ideas of your top talent is crucial to success. Questback helps you listen and act on their feedback at key touchpoints across the employee lifecycle in order to better retain your people and ensure that they are aligned with your corporate goals. 

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Cutting through complexity.

Organisations know they need to listen to their people, but can be held back by complex hierarchies, and infrequent feedback initiatives that don’t connect. Questback’s easy to use, end-to-end platform cuts through complexity and enables your entire business to benefit from the power of Voice of the Employee programmes. 

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Integrated, scalable and mobile-first.

Launch a full range of quantitative and qualitative surveys, with data and best practice centralised to give you a complete picture that supports faster, more informed decision making. Multilingual and multinational, Questback scales to meet your needs. From ad hoc surveys to company-wide feedback projects, with the mobile-first Questback Feedback Cloud it is simple and fast to collect and act on:

  • Annual Employee Surveys
  • Pulse Surveys
  • Always-on and continuous feedback
  • Ad-hoc surveys
  • Employee communities
  • Event-based surveys, including training, reorganisation and promotion
  • Process driven surveys at key milestones in the employee lifecycle such as recruitment, onboarding and exit
  • Performance appraisals, including 360° feedback

Take a look at our full range of capabilities here »

Transform feedback, at your own pace.

At a time of accelerating change and higher employee expectations, relying on a single, annual employee survey is no longer enough. Yet, moving forward can appear daunting - companies are at different stages of their engagement journey, and need to evolve at a pace that matches their needs and capabilities.

That’s why Questback has created it's business transformation model, enabling you to better understand where you are now – and where you want to go. We can then work with you, helping you move forward at the right speed to deliver benefits over the long term. Using our experience, we support your business change, both directly and through our network of key partners.



Read more about how the business transformation model can help you here »

Faster, more insightful reporting, better decisions.

There’s only one thing worse than not collecting employee feedback – and that’s collecting it and not acting on it in a timely manner. Questback’s software embeds analytics and action planning in the feedback process, helping your managers understand what they need to do, and supporting them with best practice and online communities.

With Questback you can make sure your employee insight drives better decision making. Our graphical, easy to use MySight dashboard automatically integrates feedback and business data to deliver personalised, dynamic, real-time reporting to managers, enabling them to make informed decisions based on the latest information. Beautiful, simple and effective.

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Applying employee insight across the organisation.

Acting on staff feedback delivers strategic and tactical benefits at every level. So make it democratic by making it simple for your managers to launch surveys and analyse the results, all within the same platform. With all feedback data in one place, you can see the complete picture at the touch of a button. At the same time your HR department or central insight team retains control, enabling it to support business objectives and drive strategic change, embedding feedback within your culture.

Questback’s easy to use platform dramatically cuts the resources required to launch feedback projects, with automation that increases the effectiveness and efficiency of employee engagement and shortens the time to insight. Receive deeper insight through more engaging, well-targeted surveys. Take control of employee insight to benefit your business.

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Improve organisational effectiveness by combining CX, EE and business metrics.

Feedback is currently the most undervalued source for business insight. On its own employee insight is powerful. Combine it with Voice of the Customer, market research and business metrics, such as turnover, margin and profit, and it can transform your operations, in real, concrete ways.

We call it the Winning Triangle – and it turns feedback into competitive advantage.


Build a High Performance Culture.

A key differentiator in the war for talent, company culture is always vital and often misunderstood. Leading organisations build and sustain an adaptive High Performance Culture based on engaged, aligned staff, satisfied customers and financial success.

Questback’s technology helps you create your own High Performance Culture, building on existing engagement by assessing staff behaviours, and helping leaders to drive sustainable change.

Find out more on how to make your culture high performing »

Questback – your trusted engagement partner.

We work with some of the biggest companies in the world, helping them use our powerful technology to listen to their employees and transform their organisations by acting on their feedback.

Our experience spans multiple industries and we partner with our clients to understand and deliver on their individual needs.

Questback’s cloud-based feedback platform scales to cover the largest and most complex international businesses, whatever your survey requirements.

People matter – we help you get their insight to increase engagement, win the war for talent and meet your business objectives.

To find out more simply get in touch »

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CASE STUDIES

Bank Austria UniCredit: Let's shape our bank together!

Bank Austria builds "Bank of the Future" with Questback's feedback platform.

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Bank Austria
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CASE STUDIES

Ernst & Young: Knowing employees

Using Questback Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
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CASE STUDIES

Randstad: Getting closer to customers and employees

Recruitment specialist Randstad knows exactly what customers and employees want – thanks to Questback’s Enterprise Feedback Suite.

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Randstad case
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CASE STUDIES

RSA Insurance: Employee engagement transformation

RSA Insurance is driving cultural change and greater employee engagement with Questback’s feedback platform.

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RSA Insurance
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SOCIAL MEDIA

Sync surveys to social media, collect and structure unsolicited data, nurture leads and fans, and feed the right content to the right customer.

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ACTIONABLE ANALYTICS

Questback automated analytics empower you to understand what your data is telling you, better predict behaviours, stay ahead of the market & implement ROI-boosting follow-up.

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ACTIONABLE INSIGHTS

Our automated processes facilitate actionable insights and follow up with the people who matter the most to your business: your customers and employees.

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DATA INTEGRATION

Exchange data seamlessly between your existing CRM, ERP and social media to get a complete 360 view of your customers and employees.

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