Blog | Why Artificial Intelligence Won't Replace Human Leadership
An analyst specializing in actionable insights, Ben keeps tabs on key trends in talent acquisition, learning, and workforce technologies. Through primary research and deep analysis, he keeps today’s business leaders in touch with important conversations and emerging trends in the rapidly changing world of talent. He's spoken to audiences around the globe and his work has been featured in a number of high profile publications. Ben also runs the We’re Only Human Podcast, a show that focuses on the intersection of people and technology in the workplace, and is the founder of upstartHR, a website to help improve human resources. His site has helped more than one million readers since its inception.
That’s one of the most common feelings I see when I talk about the impact of artificial intelligence on human resources and the business world. If you read the headlines, we’ll all be out of a job soon due to the prevalence of algorithms that run our daily lives. But is that really the case? Will the impact be a full automation of how work gets done?
The truth is that there are certain things that AI is great at and some things it simply can’t do.
Moravec’s Paradox and the World of Business
In the 1980s, Hans Moravec and other AI researchers discovered a curious finding that we now know as Moravec’s Paradox. Essentially, AI can very easily learn to do things that are “hard” for humans, such as advanced statistics and analysis. On the other hand, things that are very simple for humans, such as identifying colors or recognizing faces, can be incredibly difficult for computers to do.
In short: computers, algorithms, and AI are great at some things, but humans are better at others. So, how can we find the right balance?
The concept that humans and machines have different strengths played out in research from Harvard. In the study, a breast cancer detection algorithm was able to detect cancer cells 92% of the time. However, the doctors were able to identify cancer cells 96% of the time.
This clearly shows that humans are better, right? But wait—the next finding was perhaps the most telling part of the study. By combining the algorithm with human experience and intuition, the team was able to identify more than 99% of cancer cells. This blending of strengths points to the incredible opportunity that is facing HR.
For many business leaders, the question is often “either/or,” as in “I either need people or I need an algorithm.” The truth is, that’s the wrong question to ask. The right answer is an “and” solution, not an “either/or.”
A Practical Application of AI
To offer an insight into what artificial intelligence can do, let’s look at a rich source of data: surveys. Employees and customers both complete surveys, creating rich data for employers. However, having a human read and interpret that information is time-consuming, potentially biased, and may not lead to the best outcomes. However, AI is ideally suited to consuming large amounts of data and offering recommendations and predictions based on what the data say.
Does this mean the humans are no longer needed? Certainly not! While the system may “know” the problem, it’s up to us as human leaders to step forward, build relationships, and develop creative solutions--things an algorithm isn’t designed to do.
The bottom line is that the fear around AI is often misplaced. The systems existing today have narrow applications, as in our example, and they cannot replace human compassion and critical thinking that makes us who we are. By leveraging the best that algorithms and humans have to offer, we will arrive at the best solutions for a more human-centered workplace.
About the Author
Ben Eubanks | Industry Analyst, Researcher, Blogger & Speaker | Lighthouse Research & Advisory
An analyst specializing in actionable insights, Ben keeps tabs on key trends in talent acquisition, learning, and workforce technologies. Through primary research and deep analysis, he keeps today’s business leaders in touch with important conversations and emerging trends in the rapidly changing world of talent. Ben has spent the last few years profiling some of the world’s best and brightest companies and the innovations in both technology and strategy that have made them successful.
Previously an HCM Analyst at another industry firm, Ben started his career as an in-the-trenches HR leader. The blend of analyst and practitioner experience is used to inform his research and advice on how technology providers can reach their target audience best. Ben has spoken to audiences around the globe and his work has been featured in a number of high profile publications.
Ben runs the We’re Only Human Podcast, a show that focuses on the intersection of people and technology in the workplace. Additionally, he is the founder of upstartHR, a website created in 2009 to help improve human resources, one HR professional at a time. His site has helped more than one million readers since its inception.