Asiakascaset | NHS Employers: Northern Devon Healthcare Trust

SITUATION

Northern Devon Healthcare NHS Trust wanted to find new ways of engaging with its geographically dispersed multi-site workforce, unlocking innovation, and improving communication.

THE SOLUTION

Built on Questback’s technology, NDHT’s Staff Voice is an online community that makes it easy for everyone within the Trust to share feedback and best practice, learn from each other and interact with their peers. They can take part in surveys, quick polls and discussions, be updated on Trust news and provide ideas through the innovation hub. It enables NDHT to easily communicate with specific groups, personalizing engagement for all.

THE RESULT

Driven by strong uptake from its employees, Staff Voice has become the platform for all feedback across NDHT. It is providing deeper insight into staff views through ongoing dialogue, enabling the sharing of best practice and new ideas, improving communication with all 3,000 staff and creating efficiency savings for NDHT. All of this positively impacts staff retention, increases productivity, aids recruitment and ultimately, delivers higher quality patient care.

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