People Matter. Get Their Insight.

The person-focused online survey and feedback platform

TRUSTED BY MANY OF THE WORLD’S BEST COMPANIES:

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SURVEYS & FEEDBACK SOLUTIONS

How we help you get ahead

Questback’s online surveys and feedback solutions make it ridiculously easy to ask questions, get answers and analyze results in real-time. 

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Collect data from all touchpoints.

Online survey and feedback tools to collect real-time, mobile-first, customer, employee and market insight.

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Immediate 'event-driven' feedback.

Collect feedback within moments of an event, on any touchpoint, for better response rates and heightened accuracy. 

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Real-time reports and dashboards.

Actionable reporting help you spot what’s not working and change it - or, see what is working, and optimize it.

CUSTOMER SUPPORT

Customise your feedback platform. Receive expert support.

Our knowledgeable advisers (the folks below) will help you do-it-yourself or provide full managed services to ensure the best results. To discuss your unique business opportunities mail us at support@questback.com. Or call us at: +1800-974-8784

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CHRISTIAN KAMP

ENTERPRISE FEEDBACK

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MIA JEDBORN

MARKET INTELLIGENCE

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ANNE-PERLY ERIKSEN

NPS & CUSTOMER SATISFACTION

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CHRIS MYERS

ONLINE FEEDBACK COMMUNITIES

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MICHAEL COURTIER

HR & EMPLOYEE ENGAGEMENT

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CHRISTINE HESTNES

DO-IT-YOURSELF SURVEYS

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CASE STUDIES

Nespresso: Satisfying customers

Nespresso is using QuestBack to create more real-time satisfaction and more lifetime value.

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Nespresso
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CASE STUDIES

Volvo: Test driving satisfaction

"Using QuestBack, we are able to get a clearer view of the customers experience on the whole sales process from the initial test drive request to making the final sale."

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Volvo
customer satisfaction swiss case study

CASE STUDIES

Swiss: The continuous online survey

Using QuestBack, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
employee feedback ernst and young case-study

CASE STUDIES

Ernst & Young: Knowing employees

Using QuestBack Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
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OUR PRODUCTS

Solutions for companies big and small

Whether you’re a small business or department within a large company looking for a D-I-Y survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.

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BLOG & RESOURCES

Information is valuable...but insight is priceless

Our feed

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Introducing Questback Essentials. Sophisticated Feedback Made Simple.

Essentials Platform Helps Companies Understand Customers and Employees Better, Faster, and More Easily.

Learn more
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Without Human Insight We're Just Lost in Data

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​Voice of the Customer: The Power of Real-Time Feedback

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How Unified Feedback Management Saves You Money

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​To Engage or Be Engaged: Using Your VoE Program to Retain Top Talent

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5 Ways To Make Employee Performance Reviews Better For Everybody

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Trend-Spotting: Break Down Silos by Collating Customer Feedback

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​5 Ways Customers Complain Indirectly

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​Closing Feedback Gaps To Open Up Your Competitive Edge

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​Will Your Best Employees Quit This Year?

Read more
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Survey Personalization Gone Bad: How To Avoid The Alienation Effect

Read more

Free Trial

Thousands of companies have signed up for Questback.

Get a free trial. No credit card required. Just fill out the form below and test drive our all-in-one feedback platform.

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Insight for your inbox

Stay on Top of the Latest Tips, Trends and Best Practices — in Customer Insight, Employee Engagement & Market Research!

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Get Pricing

Get the best price for your feedback solutions

See how your business can turn feedback into profit by using QuestBack. 

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