QuestBack's online surveys and customer, employee and market feedback solutions enable our clients to collect business critical insight– and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.
The All-In-One Online Survey & Feedback Platform
More than 5000 companies, large and small, use Questback's customer, employee and market feedback platform to grow.
SURVEYS & FEEDBACK SOLUTIONS
How we help you get ahead
Immediate 'event-driven' feedback.
Collect feedback within moments of an event, on any touchpoint, for better response rates and heightened accuracy.
Real-time reports & alerts.
Actionable reporting and dashboards to help you spot what’s not working and change it - or, see what is working, and optimize it.
CUSTOMER SUPPORT
Customise your feedback platform. Receive expert support.
Our knowledgeable advisers (the folks below) will help you do-it-yourself or provide full managed services to ensure the best results. To discuss your unique business opportunities just send us a support@questback.com. Or call us at: +1 203 690 1052
CHRISTIAN KAMP
ENTERPRISE FEEDBACK
MIA JEDBORN
MARKET INTELLIGENCE
ANNE-PERLY ERIKSEN
NPS & CUSTOMER SATISFACTION
CHRIS MYERS
ONLINE FEEDBACK COMMUNITIES
MICHAEL COURTIER
HR & EMPLOYEE ENGAGEMENT
CHRISTINE HESTNES
DO-IT-YOURSELF SURVEYS
CASE STUDIES
Swiss: The continuous online survey
Using QuestBack, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.
SEE THE CASE STUDYSwiss
CASE STUDIES
Nespresso: Satisfying customers
Nespresso is using QuestBack to create more real-time satisfaction and more lifetime value.
SEE THE CASE STUDYNespresso
CASE STUDIES
Ernst & Young: Knowing employees
Using QuestBack Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.
SEE THE CASE STUDYErnst & Young
CASE STUDIES
Volvo: Test driving satisfaction
"Using QuestBack, we are able to get a clearer view of the customers experience on the whole sales process from the initial test drive request to making the final sale."
SEE THE CASE STUDYVolvo
OUR PRODUCTS
Solutions for companies big and small
Whether you’re a small business or department within a large company looking for a D-I-Y survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.
MARKET LEADERS
Trusted by leading companies
We work with some of the biggest brands in the world as well as thousands of smaller companies. Their trust - like yours, is precious.
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NINTENDO
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PEUGEOT
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PFIZER
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SAS
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UNIVERSAL
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sfbio
BLOG & RESOURCES
Information is valuable...but insight is priceless
Our feed
Fear of feedback: Are Your Employee Evaluations Getting to the Truth?
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How Real-time Customer Insight Makes Your Sales Team Psychic
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Why You Shouldn't Ignore Employee Engagement
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How to Leverage Employee Insight for Competitive Intelligence
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Want Better Customer Insight? Understand These 3 Scoring Models
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How To Deliver Exceptional Customer Experience Through Smarter Employee Engagement
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4 Ways To Improve Your Employee Engagement Model
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How To Get More Insight From Your Customer Data
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