QuestBack's mobile-first surveys and full service feedback solutions enable our clients to collect business critical insight– and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.
Smarter, faster feedback
We use QuestBack to conduct smarter HR surveys and turn audience feedback into improved services and better business decisions."
Magne Bjella, Manager New Media
The Norwegian National Opera and Ballet
MARKET LEADERS
How we help you get ahead
Collect data from all touchpoints.
Online, social and mobile survey and feedback tools to collect data from all touchpoints supporting customer insight, HR, market research & much more.
Immediate 'event-driven' feedback.
Collect feedback within moments of an event for better response rates and heightened accuracy. Mix non-solicited data with survey, panel and community insight for a complete view of performance.
Real-time reports & alerts.
Real-time reporting with action alerts and dashboards let you see what’s not working and change it. Or, see what is working, and organize to optimize it.
CUSTOMER SUPPORT
Customise your feedback platform. Receive expert support.
Our knowledgeable advisers (the folks below) will help you do-it-yourself or provide full managed services to ensure the best results. To discuss your unique business opportunities just send us a support@questback.com. Or call us at: +1 203 690 1052
CASE STUDIES
Swiss: The continuous online survey
Using QuestBack, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.
SEE THE CASE STUDYSwiss
CASE STUDIES
Warner music: The customer community
Warner Music Group is using QuestBack to analyze opinions of thousands of engaged customers.
SEE THE CASE STUDYWarner
CASE STUDIES
Nespresso: Satisfying customers
Nespresso is using QuestBack to create more real-time satisfaction and more lifetime value.
SEE THE CASE STUDYNespresso
CASE STUDIES
Ernst & Young: Knowing employees
Using QuestBack Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.
SEE THE CASE STUDYErnst & Young
CASE STUDIES
Volvo: Test driving satisfaction
"Using QuestBack, we are able to get a clearer view of the customers experience on the whole sales process from the initial test drive request to making the final sale."
SEE THE CASE STUDYVolvo
CASE STUDIES
General Mills: Reaching the influencers
Using QuestBack General Mills creates more launch buzz, more demand and better shelf positioning.
SEE THE CASE STUDYGeneral Mills
OUR PRODUCTS
Solutions for enterprise and small business
Whether you’re a small business or department within a large company looking for a D-I-Y survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.
MARKET LEADERS
Trusted by leading companies
We work with some of the biggest brands in the world as well as thousands of smaller companies. Their trust - like yours, is precious.
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IKEA
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NINTENDO
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PEUGEOT
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PFIZER
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SAS
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UNIVERSAL
