In The News | Questback Featured in The BRC’s The Retailer Magazine “Why Retailers Need to Transform Colleague Engagement”
In this issue of the BRC’s The Retailer, Chris Taylor explores how at a time of enormous change, listening to staff just once a year is not enough. Retailers who will adapt to survive and thrive know that effectively engaging with colleagues is central to driving business success and listening to their feedback can deliver real competitive advantage. At Questback, we’re advocating a new approach to transforming colleague engagement, focused on these four areas:
- Listen to colleagues as you would your customers
- Shorten the time between feedback and action
- Unlock innovation
- Measure in real-time
Read the full article here and let us know how we can help you.