Northern Devon Healthcare NHS Trust Enhances Staff Engagement With Questback

In The News | Northern Devon Healthcare NHS Trust Enhances Staff Engagement With Questback

London, 2nd March, 2016, Questback has today announced that the Northern Devon Healthcare NHS Trust is deploying its Enterprise Feedback Suite (EFS) technology platform. The Trust, which provides a wide range of hospital, outpatient, home-facing and specialist services across Devon, will use Questback to enhance its staff engagement and gain a unified view of feedback across the organisation. As a first step it will launch a Trust-wide online community open to all staff, allowing them to share feedback, learn from each other and interact with their peers.

The Trust already has a reputation for strong employee engagement, ranking fourth best in England for staff satisfaction in the 2014 NHS Staff Survey and being named in the Health Service Journal’s list of Best Places to Work in the NHS in 2015. However, it is continually looking to improve and enhance how it listens to its staff, who work at 27 different sites, and act on their feedback.

By investing in a technology platform that can underpin all feedback activities, it will be able to bring together information from multiple surveys, launch new feedback initiatives, make it easier and faster to analyse data and consequently use insight from staff to drive change. This will improve engagement with staff, aid recruitment and retention and have a positive impact on patient care, helping the Trust becoming the employer of choice for flexible bank staff.

Using Questback will also support many of the Trust’s existing initiatives, making this important programme scalable, sustainable and also increasing the pace of delivery. The Questback solution will provide the Trust with real time data visualisation on sentiment analysis, heat maps and reports that can provide visibility from board to ward, empowering change at all levels.

“As a Trust we are very proud of our current high levels of staff engagement, but always aim to improve through new ways of listening to employees,” said Darryn Allcorn, director of workforce and development at the Northern Devon Healthcare NHS Trust. “Questback provides us with a unique technology platform that enables us to build on our strong foundations, unify feedback and make listening to staff even easier across the Northern Devon Healthcare NHS Trust.”

About the Northern Devon Healthcare NHS Trust

The Trust manages North Devon District Hospital (NDDH) in Barnstaple as well as a network of 17 community hospitals and a wide range of community health, social care and specialist services across half the county, serving a population of around 500,000 as well as tourists. NDDH provides a 24/7 A&E unit and a range of general medical and surgical services, is designated as a trauma unit in the South West Trauma Network and is home to a newly-opened £2.5million cancer centre and one of the first purpose-built dementia wards at an acute hospital in the UK. The Trust’s community hospitals provide vital hubs that enable the local population to access a wide range of health services closer to home, including outpatient clinics, inpatient beds, minor injury units, stroke rehabilitation and renal care. The Trust’s integrated health and social care teams provide nursing, therapy and other support to around 7,000 patients in their own homes at any one time, promoting health, wellbeing and independence, speeding up discharge from hospital and avoiding admissions. The Trust is the main provider of specialist community services across Devon, including two walk-in centres in Exeter, audiology, podiatry, sexual health, stop smoking support and bladder and bowel care.

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