Smarter, Faster Feedback

People matter. Get their insight.

Win the war for talent Introducing Employee Touchpoint


  • SAS
  • Ipsos
  • Gfk
  • Johnlewis


How we help you get ahead

Questback delivers professional 'mobile-first' survey tools as well as full service feedback solutions enabling our clients to collect customer and employee insight – and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.


Collect data from all touchpoints.

Online, social and mobile survey and feedback tools to collect data from all touchpoints supporting customer loyalty, HR, market research & more.


Immediate 'event-driven' feedback.

Collect feedback within moments of an event for better response rates and heightened accuracy. Mix non-solicited data with survey, panel and community insight for a complete view of performance.


Real-time reports & alerts.

Real-time reporting with action alerts and dashboards let you see what’s not working and change it. Or, see what is working, and organise to optimize it.


Solutions for enterprise and small business

Whether you’re a small business or department within a large company looking for a DIY survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.

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Information is valuable...but insight is priceless

Our feed


What does Brexit mean for Health and Social Care? The sector responds…

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Taking steps to create an adaptive High Performance Culture

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Nhs Whistleblowing Healthcare

Solution Sheet: Supporting whistleblowing in the NHS with digital technology

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In Tune Grass Roots Questback

Press Release: Grass Roots and Questback launch Tune: an affordable & innovative packaged customer experience survey solution

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Treating staff as assets to the NHS

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drive insight-driven decisions

Five essential ways to help feedback reporting drive insight-driven decisions

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Running Annual Engagement Survey

Running an employee engagement survey? Here’s what to consider

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Hrex 16 Winner Questback Most Innovative Technology

Press Release: Questback wins for Most Innovative Deployment of Technology at HR Excellence Awards 2016

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Real Time Feedback

Improving your #bottomline - Why it is time for businesses to start listening to their people in real-time

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Connecting Feedback With Business Success

The Winning Triangle: a new approach to connecting feedback with business success

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Video: Creating your competitive edge with a feature rich panel programme: How did FremantleMedia do it?

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Face To Face Feedback

5 tips for better face-to-face feedback

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Questback aligns with value-based healthcare consortium ICHOM

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Video: Capturing the Future Consumer Voice with GfK

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How do Objectives and Key Results help improve employee performance reviews?

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Applying the lessons of digital transformation to employee insight

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Continuous Employee feedback – lessons from Accenture and Team Sky

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How do you manage always-on dialogue with employees?

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Why constant feedback is key to seizing new opportunities

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The Move To Always On Employee Feedback

The move to always-on employee feedback

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The 4 stages of transforming employee feedback

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How to integrate customer and employee feedback

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Feedback-Dashboard MySight Questback Thumbnail

Questback transforms feedback analysis with flexible, dynamic MySight dashboard

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How To Deliver Excellent Customer And Employee Experiences

"Do a thousand things really well." Shep Hyken on delivering amazing customer and employee experience

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No more Safe Harbor? Don't worry, your data is safe with us

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