Employee Insight

Customer Insight

Market Research

  • Employee Insight

    Engagement

    Alignment

    Leadership

    Journey

    Engage your biggest asset – your people

    Questback’s feedback platform helps you to listen and act in real-time, increasing engagement, retention, and performance leading to competitive advantage.

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    Align everyone with your strategy and goals

    Ensure everyone is heading in the same direction, by using Questback’s feedback software to track staff alignment with your business objectives.

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    Extend leadership throughout your organisation

    Create leaders throughout your company with Questback’s feedback management software to extend 360° feedback across the business.

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    Listen across the employee journey

    Attract top talent, ramp-up productivity and retain staff by listening at key touchpoints with Questback’s feedback management software.

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  • Customer Insight

    Touchpoint

    Experience

    Retention

    Innovation

    Feedback across every touchpoint

    Questback enables you to proactively capture feedback throughout the customer journey and use these insights to continuously improve how you operate.

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    Put customers at the heart of your business

    Listen more closely to your customers, and use their insight to deliver a better customer experience using Questback enterprise feedback management.

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    Listen and act anytime to drive retention

    Hear what your customers are saying in their moments of truth and close the feedback loop with Questback, safeguarding retention and boosting loyalty.

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    Innovation starts with your customers

    Tap into the power of customer insight and translate it into new product innovation with Questback’s enterprise feedback software.

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  • Market Research

    Qualitative

    Quantitative

    Panel

    Mobility

    Engage with participants for deeper insight

    Questback’s market research software gives your audiences the platform to share their views – from market research online communities (MROCs) to dynamic, pop-up communities.

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    Cut the time and cost to deliver insight

    However complex your project increase efficiency and deliver faster insight through Questback’s simple to use, automated market research platform.

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    The complete solution for your online panel

    Use Questback to reach and engage the right people quickly and efficiently, reducing cost, building loyalty and delivering ongoing insight to your clients.

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    Capture insight at the moment of truth

    Be mobile-first and engage with consumers in the moment through simple to deploy, engaging smartphone apps and responsive design sites.

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How is Questback right for you?

Feedback to benefit your business
Feedback to benefit your business

Whatever your business challenge, our feedback platform helps you turn insight into business advantage.

Open, scalable platform
Open, scalable platform

Our enterprise feedback platform grows with your needs, enabling you to benefit from insight across your organisation.

Privacy first
Privacy first

Confidentiality is at the heart of our feedback software, whatever your project needs.

Our people – passionate about feedback
Our people – passionate about feedback

We work in partnership with you, helping to build a feedback-driven organisation.

Simple to use
Simple to use

However complex your audience, our feedback management system makes it simple and efficient to engage with them.

Close the feedback loop
Close the feedback loop

With built-in real-time reporting and action management capabilities our feedback management software helps you to turn insight into business results.

Get To Know Us Better

Our Customers hear What They Have to Say

Danfoss Danfoss

Using Questback technology, we’re generating insight that can be used to take targeted action and achieve real, site-specific change.

NICOLA VOGEL,
Senior Director Human Resources,
Danfoss Power Solutions

Decision Technology Decision Technology

We needed to work with a company that offered robust, flexible technology that would speed up the research process, combined with responsive support and a commitment to innovation over the long term. Questback met all of our requirements and our partnership has helped us to grow rapidly.

 

RSA Insurance RSA Insurance

Business benefits have included increased engagement, authentic feedback and insight, over 40% reduced costs, rich input into strategic projects and, most importantly, cultural change.

 

Sky Sky

Questback delivers exactly the survey data we need to evaluate and continuously improve our customer service. And our rising subscription figures prove that we are going in the right direction.

 

NHS NHS

Our community platform has helped our retention rates increase and turnover decrease, sickness and absence rates improve, and our staff to feel happy and good in their work.

 

Questback Solutions

Designed For People And Built For Results

Get More Insights

What's New?

The latest in customer, employee, and market insights Questback Resources

This guide shows you how to maximise the impact of people feedback on your business, improving the bottom line and creating an insight-driven organisation that will underpin more informed decision making. By including and engaging employees, you can thrive in this fast-changing world.

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Powering Transformation Through Employee Feedback

Guide

Watch this webinar to find out how to out-compete your rivals by focusing on the employee journey.

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Improve Employee Attraction, Ramp-up and Retention

Webinar

This guide provides an introduction for retailers to the benefits of transforming your employee feedback programme to drive strategic change, and outlines what you should look for when choosing a partner to assist you on the journey.

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The Importance Of Employee Engagement On The Retail Bottom Line

Guide