Dedicated to protecting our customers.

Questback has created this Security Statement to demonstrate our dedication to protecting our customers against any dissemination of information.

Information collection and use

Collection of data through Questback’s platform covers collection of customer data, and data from respondents to surveys, members of panels and members of communities, as specified below. Any information stored on Questback’s sites is treated as confidential. All information is stored securely and is accessed by authorized personnel only.

For the purposes of this statement, Questback defines the term “customer” as an entity with which Questback has an established relationship, and “respondent” as any individual who takes surveys made by customer and powered by Questback, or takes part in panels and/or communities made by customer and powered by Questback.

Collection and processing of customer data

During a customer’s registration on Questback’s sites, Questback collects information such as company name, e-mail, address, location, telephone/fax and name of contact person and other relevant personnel. 

This information is used to identify contact persons within customers’ organization in Questback’s system, for billing reasons and to be able to contact customers to provide necessary service and information. 

The information gathered will be used within the Questback group only. Information gathered in the AU/EEA area will not be transferred outside the EU/EEA area.

Questback customers can at any time access and edit, update or delete contact details by logging in with username/password on Questback’s site. Questback customers have access to create several users with different privilege levels within their account. It is, however, customer’s responsibility to choose the level of access each user should have and to protect its information by selecting which users within the organization can access protected folders.

Collection and processing of respondent data

Questback provides feedback management on a Software-As-A-Service (SAAS) platform.

Surveys, panels and communities used for gathering feedback are created by customers, who make them available to the relevant businesses, organizations and individuals. It is the customers’ responsibility to ensure that collection and processing of data is done according to applicable law. 

For further information about such responsibility, please see Overview of customer’s responsibilities as data controllers. Questback will not process data for other purposes or by other means than the ones agreed with its customers contractually.

Hidden identity in surveys

When hidden identity is used in surveys, the e-mail address of each respondent will not be shown in the Questback solution. Information about response time is kept, but the IP address and browser type is not stored. Background data may be used and it will therefore be up to the Questback customer who created the survey, if any personally identifiable information is stored together with the answer.


When a customer’s subscription to any of services is terminated or expired, the account will be deactivated and not accessible. Information collected through the site will be deleted.


We use reasonable precautions to protect our customers' personal information and to store it securely. Such safeguards include encrypted communication between our servers and any clients accessing our site using Secure Socket Layer (SSL). SSL is a technology widely used by any web-services seeking the protection of information on the internet. 

To ensure our customers that they truly are accessing services we have adopted the use of industry standards certificates from one of the most trusted Certificate Authorities available on the internet. You can see this by clicking on the privacy icon in your browser. 

Questback’s customers are in control of any data entered into the platform by them or their respondents, and it is their responsibility to ensure that no data is collected, processed or stored in violation with current and relevant regulations.

Changes to this statement

Questback may occasionally change this information; such changes will be notified by changing the last updated section in this document and may also be shown as a welcome message when login on our site for a limited period of time. We encourage our customers to regularly check for any updates to this statement.


We utilize cookies to store information about your browser version, Internet IP address and Operating System. A cookie is a small text file that is placed on your hard disk by a Web page server. 

Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

Want to learn more?

For further information please see Overview of customer’s responsibilities as data controllers

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