Case Study | Telecommunications

How a leading telecommunication provider improves employee satisfaction

In a highly competitive market, one of the world‘s leading telecommunication providers uses efficient, standardized survey processes to successfully increase the satisfaction of its employees, with the goal of securing and enhancing its competitiveness.

CHALLENGE

Identification of influencing factors on leadership, health and engagement.

SOLUTION

Globally standardized, effective employee survey and follow-up processes.

RESULT

A culture characterized by dialogue, resulting in a measurable increase in employee satisfaction.

 

“Our employees’ opinion is of great value in our company. We have been using the Questback software solution for globally standardized, digital and effective employee surveys for many years. This allowed us to identify and sustainably improve the levers influencing health and engagement. This enabled us to establish a sustainable culture of dialogue and continuous improvement.“

-TONY KELLER,
Human Resources Development

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