Security

Dedicated to protecting our customers

Questback provides advanced online survey software for corporate and public customers across a wide variety of sectors. Questback’s software is provided as Software as a Service (SaaS), accessed by Questback’s customers using an Internet browser.

Protecting their secrets and granting high operational availability to our customers is crucial to Questback. We are dedicated to ensure high-standard  information security in every aspects of our product offering to both customers and their survey participants.

Questback implements technical and organizational measures along the entire user experience to ensure a state of the art information security. Such measures include data storage exclusively in secure hosting facilities in Germany or USA (US customers only), following well tested security frameworks. All information is handled and stored securely and is accessed by authorized personnel only.

High availability environments ensure reliable operation of your surveys. Potential incidents are reliably intercepted in real time, and high load availability is ensured for large projects. All components are permanently monitored and controlled according to key performance parameters.

High secure and certified data centres

Certifications ensure a high degree of reliability and security of our data centers.

All data is hosted in all-certified data centers in Germany and USA, which meet very high data protection and security requirements according to ISO 27001, SOC, PCI, SSAE16 and others.