Customer Experience & Insights

All the insights software you need on one integrated platform

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Mobile-first customer experience surveys

Whether you're a small start up or a Fortune 500, customer feedback surveys are vital to your success. Questback customer experience solutions let you hear the voice of the customer across multiple feedback sources and channels, including:

​With Questback you can...

See exactly how customers are experiencing your brand

  • Get priceless insights for customer experience
  • Use your CRM budget way more effectively
  • Make customer-centric, data based decisions
  • Get more value from user testing & analysis process
  • Show your customers their feedback matters
  • Enjoy more loyalty and higher rates of customer satisfaction

On-going customer experience surveys

Collect feedback from your customers on a regular basis. Test new releases, create experiences that create loyalty and be sure you're moving sales and marketing in the right direction. 

Online customer panels

Questback panels technology enables you to get deeper insight into your customer's behaviors and preferences and discover new ways to connect with your networks, and brand ambassadors. Get more variety and connectedness from your data: from dynamic 360 views to testing campaigns and deepening brand connections.

Real-time dashboards

Questback's reporting and analysis dashboards are all about ease of use, simple sharing of actionable results and flexible data analysis. Drill down based on likes, location, spending habits, referral, NPS score, and much more.

Manage NPS & Satisfaction

Tracking your daily NPS score and comparing historical survey data as well as data gathered from your other systems gives you unprecedented scope to see opportunities to do things differently. Learn to master customer satisfaction. 

Want to know what kind of customer experience program is best for your business?

Have questions? Need advice? Contact our team today, We'll help find the best solution for your business. 

To learn more about customer satisfaction and engagement check out questback.com/blog

customer satisfaction swiss case study

CASE STUDIES

Swiss: The continuous online survey

Using Questback, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
customer suvey volvo case study

CASE STUDIES

Volvo: Test driving satisfaction

"Using Questback, we are able to get a clearer view of the customers experience on the whole sales process from the initial test drive request to making the final sale."

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Volvo
customer satisfaction nespresso case study

CASE STUDIES

Nespresso: Satisfying customers

Nespresso is using Questback to create more real-time satisfaction and more lifetime value.

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Nespresso
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Win the war for talent by giving your employees a voice

Questback Employee Touchpoint Splash

Unlock staff feedback to better engage, retain and develop your people using Employee Touchpoint

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