Meet Nicola Thomas, a renowned author, and expert in the field of Employee Experience (EX) and Customer Experience (CX). With a PhD in Business Administration and extensive experience in the corporate world, Nicola has become a trusted authority on how to create exceptional experiences for both employees and customers.
Through her writing, Nicola helps organizations understand the importance of EX and CX in today’s highly competitive business environment. Her books and guides provide practical advice on how to design and implement effective strategies that improve engagement, satisfaction, and loyalty among employees and customers alike.
With a deep understanding of the complexities involved in creating a successful EX and CX program, Nicola is a sought-after speaker and consultant. Her insights have been featured in leading publications and media outlets, and she has worked with a wide range of organizations, from startups to Fortune 500 companies.
Whether you are looking to enhance your company’s EX and CX initiatives or simply interested in learning more about these important topics, Nicola’s expertise and guidance can help you achieve your goals. Trust in her proven track record of success, and let her guide you towards creating exceptional experiences that drive business growth and success.
University of Liverpool Management
Post Doctoral Research Fellowship
Jan 2022 – Jan 2025
DTU – Technical University of Denmark
Doctor of Philosophy – PhD Doctor of Philosophy –
2018 – 2021
Awarded: Fully Funded PhD
University of Leeds
Master of Science – MSc, Business PsychologyMaster of Science – MSc, Business Psychology
2017 – 2018
Grade: DistinctionGrade: Distinction
Awarded: Outstanding Dissertation Project Prize 2018
Post Graduate Diploma Business and Administration, Human Resources Management and Services
2015 – 2017
Auckland University of Technology
Bachelor’s degree, International Studies / Human Resource Management & Employment Relations
2011 – 2014
Received ASB Significant Student Scholarship, Portege Trust Licensing Scholarship
10 Essential questions to choose the right Feedback Solution
360 Feedback Survey – The Complete Guide
eNPS (Employee Net Promoter Score) – The Complete Guide
Customer Satisfaction Surveys: Why is it Important?