Dedicated to protecting our customers. has created this Privacy Statement to demonstrate our dedication towards securing our site and to protect our customers against any dissemination of information.

Information collection and use

Any information stored on our site is treated as confidential and not given away or sold to anyone. All information is stored strictly secure and can only be accessed by


During your registration on our site, we collect information such as company name, e-mail, address, location, telephone/fax and name on responsible person. This information is used to identify you in our system, for billing reasons and to be able to contact you if for any reason there should be a problem with your account. The information gathered will only be used internally in and not given away to any third party.

Access to your personal information

As a QuestBack customer, you can at any time access your personal information and update you contact details by logging in with your username/password on our site.

Access to information collected

As a QuestBack customer, you have access to create several users with different privilege levels within your account. With this option more than one person in your organization can benefit from the use of our services and you are still in control of who has access to different kind of information. It is, however, your responsibility to choose the level of access each user should have and to protect your information by selecting which users within your organization can access your protected folders.


We utilize the use of cookies to store information about your browser version, Internet IP address and Operating System. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

Anonymity in surveys

When anonymity in surveys are involved, no identifiable information, like browser type and version, Internet IP address, operating system, or e-mail address, will be stored together with the answer. This is to protect your anonymity.


When your subscription to any of services is terminated or expired, your account will be deactivated and not accessible. However, QuestBack reserves the right to store information collected through the use of our site for an indefinite time. If you for any reason wish to re-open your account with us, your previously collected information will still be available.


We use reasonable precautions to protect our customers' personal information and to store it securely. Such precautions are the use of encrypted communication between our servers and any clients accessing our site by the use of Secure Socket Layer (SSL). SSL is a technology widely used by any web-services seeking the protection of information on the internet. To ensure our customers that they truly are accessing services we have adopted the use of industry standards certificates from one of the most trusted Certificate Authorities available on the internet. You can see this by clicking on the privacy icon in your browser.

Changes to this statement

QuestBack may occasionally change this information, such changes will be notified by changing the last updated section in this document and may also be shown as a welcome message during login on our site for a limited space of time. We encourage our customers to regularly check for any updates to this statement.

Want to learn more?

Learn more about how QuestBack can help your business get ahead.

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Sync surveys to social media, collect and structure unsolicited data, nurture leads and fans, and feed the right content to the right customer.

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QuestBack automated analytics empower you to understand what your data is telling you, better predict behaviors, stay ahead of the market & implement ROI-transforming follow-up.

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QuestBack datahub and panels facilitate unparalleled connection and follow up with the people who matter the most to your business: your customers and employees.

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Exchange data seamlessly between your existing CRM, ERP and social media to get a complete 360 view of your customers and employees.



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