QuestBack's mobile-first surveys and full service feedback solutions enable our clients to collect business critical insight– and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.
Collect feedback within moments of an event for better response rates and heightened accuracy. Mix non-solicited data with survey, panel and community insight for a complete view of performance.
Real-time reporting with action alerts and dashboards let you see what’s not working and change it. Or, see what is working, and organize to optimize it.
NPS & CUSTOMER SATISFACTION
ONLINE FEEDBACK COMMUNITIES
HR & EMPLOYEE ENGAGEMENT
Using QuestBack, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.SEE THE CASE STUDY
Warner Music Group is using QuestBack to analyze opinions of thousands of engaged customers.SEE THE CASE STUDY
Nespresso is using QuestBack to create more real-time satisfaction and more lifetime value.SEE THE CASE STUDY
Using QuestBack Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.SEE THE CASE STUDY
"Using QuestBack, we are able to get a clearer view of the customers experience on the whole sales process from the initial test drive request to making the final sale."SEE THE CASE STUDY
Using QuestBack General Mills creates more launch buzz, more demand and better shelf positioning.SEE THE CASE STUDY
We work with some of the biggest brands in the world as well as thousands of smaller companies. Their trust - like yours, is precious.
Information is what drives modern organisations. Knowing what your customers, employees and the wider market thinks about your company is therefore vital to increasing revenues, loyalty and profitability.Read more
30th April 2014, 8.30am-10.30am, Royal Exchange Grand Café, Bank, London
Customer insight has never been more important to businesses. Social media, ever more demanding consumers, and globalisation make it imperative that brands collect, analyse and act quickly on customer, competitor and market insight.Read more
Customer surveys and employee reviews can be intimidating for many managers, giving the feeling that they are being tested.Read more
Let ’s do this.
See how your business can turn feedback into profit by using QuestBack.