Smarter, faster feedback

We use QuestBack to conduct smarter HR surveys and turn audience feedback into improved services and better business decisions."

Magne Bjella, Manager New Media 
The Norwegian National Opera and Ballet

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MARKET LEADERS

How we help you get ahead

QuestBack's mobile-first surveys and full service feedback solutions enable our clients to collect business critical insight– and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.

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Collect data from all touchpoints.

Online, social and mobile survey and feedback tools to collect data from all touchpoints supporting customer insight, HR, market research & much more.

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Immediate 'event-driven' feedback.

Collect feedback within moments of an event for better response rates and heightened accuracy. Mix non-solicited data with survey, panel and community insight for a complete view of performance.

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Real-time reports & alerts.

Real-time reporting with action alerts and dashboards let you see what’s not working and change it. Or, see what is working, and organize to optimize it.

CUSTOMER SUPPORT

Customise your feedback platform. Receive expert support.

Our knowledgeable advisers (the folks below) will help you do-it-yourself or provide full managed services to ensure the best results. To discuss your unique business opportunities just send us a support@questback.com. Or call us at: +1 203 690 1052

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CHRISTIAN KAMP

ENTERPRISE FEEDBACK

questback customer support mia

MIA JEDBORN

MARKET INTELLIGENCE

questback customer support trude

TRUDE GUNLEIKSRUD

NPS & CUSTOMER SATISFACTION

questback customer support michael

CHRIS MYERS

ONLINE FEEDBACK COMMUNITIES

questback customer support alex

MICHAEL COURTIER

HR & EMPLOYEE ENGAGEMENT

questback customer support christine

CHRISTINE HESTNES

DO-IT-YOURSELF SURVEYS

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CASE STUDIES

Swiss: The continuous online survey

Using QuestBack, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
customer survey warner case study

CASE STUDIES

Warner music: The customer community

Warner Music Group is using QuestBack to analyze opinions of thousands of engaged customers.

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Warner
customer satisfaction nespresso case study

CASE STUDIES

Nespresso: Satisfying customers

Nespresso is using QuestBack to create more real-time satisfaction and more lifetime value.

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Nespresso
employee feedback ernst and young case-study

CASE STUDIES

Ernst & Young: Knowing employees

Using QuestBack Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
customer suvey volvo case study

CASE STUDIES

Volvo: Test driving satisfaction

"Using QuestBack, we are able to get a clearer view of the customers experience on the whole sales process from the initial test drive request to making the final sale."

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Volvo
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OUR PRODUCTS

Solutions for enterprise and small business

Whether you’re a small business or department within a large company looking for a D-I-Y survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.

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MARKET LEADERS

Trusted by leading companies

We work with some of the biggest brands in the world as well as thousands of smaller companies. Their trust - like yours, is precious. 

  • NINTENDO

    NINTENDO

  • PEUGEOT

    PEUGEOT

  • PFIZER

    PFIZER

  • SAS

    SAS

  • UNIVERSAL

    UNIVERSAL

  • sfbio

    sfbio

BLOG & RESOURCES

Information is valuable...but insight is priceless

Our feed

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​One big mistake that companies often make when it comes to employees

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​How Much Data is Enough?

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5 ​Clever Ways to Increase Your Net Promoter Score

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​A ‘Both-Sides-Of-The-Brain’ Methodologist Makes Some Important Points About The Power Of Customer Panels

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touch

Survey Hacks: A Cheat Sheet for Creating Online Surveys that Work

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​The 10 Commandments of Customer Experience

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​12 simple yes/no questions to ask before sending out your survey

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5 reasons to unify customer, employee and market feedback

Information drives modern organisations. A genuine knowledge of customer, employee and market experience is vital to profitability. 

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Breakfast Seminar: Putting Insight at the Heart of Your Business.

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The art of loving negative feedback

Customer surveys and employee reviews can be intimidating for many managers, giving the feeling that they are being tested.

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See how your business can turn feedback into profit by using QuestBack. 

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