Somerset Partnership NHS Trust wanted to find new ways to attract and retain employees, whilst also providing its nearly 4,000 staff with a strong voice and increase engagement with patients.


Questback’s NHS Staff Community enables healthcare organisations to have a continuous lifetime relationship with their employees. It provides a personalised, interactive platform to listen to, engage and communicate with staff, wherever they are located, whenever they log on and whatever device they use. Given the flexibility of Questback, the Trust is also using it as the backbone of its Patient Family and Friends Test (FFT), analysing data to produce faster reporting on completion rates and outcomes.


While it has only been up and running with Questback for less than twelve months, Somerset Partnership is already seeing improvements in five key areas:

1. Deeper understanding of engagement

2. Improved retention and recruitment

3. Greater efficiency 

4. Improved measurement of outcomes

5. Platform for future engagement