Pricing
Reliable and attentive support
Extensive GDPR coverage
25 years of feedback experience
Find the right plan for you
We offer specialized packages for customer and employee surveys, allowing you to find the ideal solution for your needs.
Develop a deeper understanding of your customers with our customized surveys.
Selected
Gain significant insights from your team through our effective employee surveys.
Selected
Plans
CX Starter
Perfect for smaller teams or organizations aiming to explore customer surveys easily and quickly.
1 users included
5 hours InsightLab
Included if explicitly stated in agreement.
CX Business
Deeper insights with added support, designed for medium-sized organisations wanting to elevate their customer surveys.
1 users included
10 hours InsightLab
Included if explicitly stated in agreement.
CX Enterprise
All-in-one package for those looking to optimize customer experience with a personalized and advanced strategy.
1 users included
15 hours InsightLab
Included if explicitly stated in agreement.
Plans
EX Starter
Ideal for smaller teams or organizations that want to get started with employee surveys right away.
1 users included
5 hours InsightLab
Included if explicitly stated in agreement.
EX Business
In-depth insights with added support, great for medium-sized businesses aiming to get more out of their employee surveys.
1 users included
10 hours InsightLab
Included if explicitly stated in agreement.
EX Enterprise
All-inclusive solution for small to large enterprises focused on maximizing employee experience to its highest potential.
1 users included
15 hours InsightLab
Included if explicitly stated in agreement.
Compare Plans
| Always with Questback | Starter | Business | Enterprise |
|---|---|---|---|
| Create unlimited surveys Create unlimited surveys Create as many surveys as you like. | Included | Included | Included |
| Collect unlimited answers There is no cap to how many answers you can collect in your account. | Included | Included | Included |
| Distribute via e-mail, SMS, link, tokens or QR code Flexibility in how you distribute your surveys ensure a high response rate | Included | Included | Included |
| Smart notifications With smart notifications you can create your own rules on who and when to notify when a quest recieves new answers | Included | Included | Included |
| Follow-up and case handling Close the loop by asking followup questions and initiating a dialogue with your respondents, all inside the platform. | Included | Included | Included |
| Multi-language survey Use multiple languages in your surveys as well as reports to maximise your response rate as well as the access to reports. | Included | Included | Included |
| Trusted email deliverability Email deliverability is a top priority and we help you ensure your quest invitations end up in the right place. | Included | Included | Included |
| 30 High quality templates Access to our library of 30 high quality quest templates, ready to use. | Included | Included | Included |
| Resources, Tutorials and Manuals Learn and develop your skills in our extensive and always expanding knowledgebase | Included | Included | Included |
| Webinars and online training We love to see you succeed in your projects - join our trainings to sharpen your skills even further | Included | Included | Included |
| Online Onboarding We will guide you through the system and answer all your questions on how to best get started. | Included | Included | Included |
| Phone and email support Our support continuosly achieve amazing NPS scores and are there for you - over email or phone depending on your preference. | Included | Included | Included |
| Personal Customer Success Manager Your personal CRM is here to guide you and help you optimise your use of our platform | Included | Included | Included |
|
InsightLab - Professional Services
Our experts at InsightLab can provide an additional hand in all parts of your feedback management program as well as directed expert analysis or project management.
Included if explicitly stated in agreement. |
5h | 10h | 15h |
| CX Edition | Starter | Business | Enterprise |
|---|---|---|---|
| 3 Additional CX multi-language templates The CX Edition comes with 3 additional CX templates prepared in multiple languages. | Included | Included | Included |
| Opt-out manager Manage your distribution lists with our opt-out manager to keep track of unsubscribes and bounces. | Included | Included | Included |
| Quota settings on quest and questions Limit the number of potential responses to your quest or individual questions. | Included | Included | Included |
| Batch reporting Choose a filter and create reports with different segments of your data in batch. | Available as add-on | Included | Included |
| Website pop-up Include your quest in a pop-up on your website. | Available as add-on | Included | Included |
| Report tabs Go from report to dashboard with tabs that collect your insights in sections. | Available as add-on | Included | Included |
| Scheduled Exports Automatised report exports sent to one or several emails on a specific date or on a recurring intervall. | Available as add-on | Included | Included |
| Quest quarantine & Quest delay Ensure the same respondent will not get the same quest multiple times or add a delay between when the respondent was added and the Quest is sent. | Available as add-on | Available as add-on | Included |
| Advanced opt-out manager Import / export your opt-out lists in bulk. | Available as add-on | Available as add-on | Included |
| Panels for market research We work with several providers and can support you in creating a panel for your Quests. | Available as add-on | Available as add-on | Available as add-on |
| EX Edition | Starter | Business | Enterprise |
|---|---|---|---|
| 3 Additional EX multi-language templates The EX Edition comes with 3 additional EX templates prepared in multiple languages. | Included | Included | Included |
| Advanced hidden identity Allow anonymous respondents with reporting tresholds on number of answers. | Included | Included | Included |
| Batch reporting Batch reporting Choose a filter and create reports with different segments of your data in batch. | Available as add-on | Included | Included |
| Report tabs Go from report to dashboard with tabs that collect your insights in sections. | Available as add-on | Included | Included |
| Scheduled Exports Automatised report exports sent to one or several emails on a specific date or on a recurring intervall. | Available as add-on | Included | Included |
| ESG Whistleblower, sustainability surveys and more. | Available as add-on | Available as add-on | Available as add-on |
| Plan features | Starter | Business | Enterprise |
|---|---|---|---|
| Folder management Build out a folder structure and manage individiual user access between folders. | Available as add-on | Included | Included |
| Smart integration with dynamic links Create links that pre-populate surveys or automatically send out new surveys. Easily integrate with hundreds of different systems. | Available as add-on | Included | Included |
| Custom tokens Collect feedback via customizable tokens. | Available as add-on | Included | Included |
| Multi-quest comparison Analyse data from several different quests in the same report. | Available as add-on | Included | Included |
| Multi-factor authentication (MFA) Next level security for your account. | Available as add-on | Available as add-on | Included |
| Single Sign-On (SSO) Let your organisation use their regular email credentials to access Questback. | Available as add-on | Available as add-on | Included |
| API access Build your own integration into any external system with our advanced API. | Available as add-on | Available as add-on | Included |
| Approval process module Add an approval step to survey creation to quality assure all your organisations surveys. | Available as add-on | Available as add-on | Included |
| Password protect your Quest Add a password to protect your quest from unauthorised respondents. | Available as add-on | Available as add-on | Included |
| Questback IQ including AI Generate insights via AI analysis of topics and sentiment, heatmaps, top/bottom analysis and target lines. | Available as add-on | Available as add-on | Available as add-on |
| SPF + DKIM Send email from Questback using your own sender domain name. | Available as add-on | Available as add-on | Available as add-on |
Get in touch with our sales department
Don’t be afraid to contact us with your specific requests. We are happy to create a package specifically designed for you and your organization.
Christopher Skagstad
Senior Account Executive
Email: sales@questback.com
Phone: +47 21 02 70 70
Contact
Benelux
Support sales.nl@questback.com
Millennium Tower, Radarweg 29, 1043NX Amsterdam
Questback Nederland B.V.
Sweden
Support sales.se@questback.com
Sveavägen 59, 113 59 Stockholm
Questback Sweden AB
Spain
ssarrate@questback.es
C/ O´Donnell18, 3ª Pta, 28009 Madrid
Tech Feedback Solutions sl (authorized partner)
France
contact@valmaison.fr
2 chemin de l’Acre St Pierre, 27120 Chaignes
Valmaison Sarl (authorized partner)
Italy
gianluca.poscente@questback.it
Via Delle Gondole, 13, 00121 Rome
Gianluca Poscente (authorized partner)
South Africa
info@questback.co.za
16 General Hendrik Schoeman Str, Cape Town
QB insights cc (authorized partner)
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