People Matter. Customer Insight Drives Success
Customers are increasingly demanding more – and your competitors are eager to provide what they want at your expense.
Companies simply can’t grow without a positive and consistent customer experience.
Questback's feedback platform helps your organisation
Build customer loyalty
Listen to your customers to remove their pain points, and build upon your strengths.
Real-time alerts notify key people within your organisation whenever a customer has a poor experience.
Increase top line growth
Everyone knows it's more expensive to get new customers than keep the ones you already have.
Do you have the right tools?
Our solutions are designed to create engagement, capture customer insight, help you meet your Net Promoter Score (NPS) and CSAT targets and facilitate change.
- Identify problems before they become severe
- Ensure you meet customer needs
- Reveal new opportunities for growth
- Protect your revenues and unlock innovation
Your Customers are talking.
Are you listening?
Questback addresses the entire customer journey, automatically collecting feedback at key touchpoints, giving you valuable insights into what drives satisfaction and delight.
Are you listening? Questback can help.
- Uncover what drives customer satisfaction
- Take action in real-time to reduce complaints
- Track NPS for each specific touchpoint
- Easily integrate touchpoints from apps to store fronts
Questback Customer Insight Solutions
- Real-time listening
- Immediate incident notification
- Categorisation to shorten response times
- Prioritisation to improve retention rates
Evolve Their Experience
- Capture better insights
- Report NPS and CSAT scores
- Collaborate with internal teams to identify root causes
- Implement action plans and monitor improvement over time
- Unlock innovation and new product ideas
- Easily create 'pop-up’ communities
- Gain product innovation
- Discover growth opportunities
Measuring real-time customer satisfaction across all brand touchpoints to increase loyalty.Read More
Nespresso is using Questback to create greater real-time customer satisfaction and enhanced customer lifetime value.Read More
Driving cultural change through feedback.Read More