People Matter. Customer Insight Drives Success
Customers increasingly want more from brands – and your rivals are increasingly happy to provide it at your expense.
Delivering a superior, consistent customer experience is therefore vital to business growth.
Questback's feedback platform helps your organisation
Build customer loyalty
Listen to customer insights to eliminate pain points, and increase your competitiveness.
Real-time alerts flag poor experiences, enabling you to take fast action to solve issues and improve retention.
Boost top line growth
Gaining new customers is much more expensive than retaining those that you already have.
Do you have the right tools?
Our customer insight solutions are built to deepen engagement, unlock customer feedback, drive organisational change and help you achieve your Net Promoter Score (NPS) and CSAT targets.
- Pinpoint issues before they become severe
- Ensure you deliver on customer needs
- Uncover new growth opportunities
- Guard existing revenues and drive innovation
Your Customers are talking.
Are you listening?
Questback’s customer insight tools span the complete customer journey, automatically gathering feedback at crucial touchpoints, providing vital insight into what drives customer satisfaction and loyalty.
- Reveal the drivers behind customer satisfaction
- Empower real-time action to lower complaints
- Monitor NPS for every touchpoint
- Easily integrate touchpoints from apps to store fronts
Questback Customer Insight Solutions
- Real-time listening
- Instant incident notification
- Lower response times through categorisation
- Higher retention rates through prioritisation
Transform Customer Experience
- Gain better customer insights
- Track NPS and CSAT scores
- Work across departments to drill down to root causes
- Take action and monitor changes over time
- Enable new ideas and customer-led innovation
- Quickly build 'pop-up’ communities
- Drive product innovation
- Uncover opportunities for growth
Measuring real-time customer satisfaction across all brand touchpoints to increase loyalty.Read More
Nespresso is using Questback to create greater real-time customer satisfaction and enhanced customer lifetime value.Read More
Driving cultural change through feedback.Read More