Questback Professional Services – partnering for your success

Sharing our unrivalled feedback experience with customers

We partner with you to get ahead

At Questback we are dedicated to helping organisations unlock the power of feedback to drive better business outcomes and improve organisational effectiveness.

Our Professional Services team ensures that you get the maximum advantage from your investment in Questback technology. We partner with you, sharing our knowledge to deliver success, whatever your individual needs. So whether you require a full service implementation, support and training, or anything in between, we’re happy to help.

Global presence, local contacts

Our large international professional services team spans multiple countries and languages, and is built on a keen awareness of different cultures and ways of working. We collaborate globally to bring the right skills to your project – delivered by our team of consultants, programmers, application developers, project managers and web designers.

Unrivalled feedback knowledge across EE, CX and MR

Since Questback began over 15 years ago we’ve worked with organisations of all sizes across the world. Whatever sector you are in, our teams have a combination of market and technical knowledge that makes them the perfect choice to help accelerate your success.

Whether it is employee engagement, customer experience or market research, our understanding helps us quickly identify your challenges and extend our feedback platform to meet your needs. We have particular experience in areas as diverse as:

  • Running Voice of the Employee projects that build on, and go far beyond, the traditional annual engagement survey
  • Data integration with your other systems and business metrics
  • Meeting bespoke client needs within market research including state of the art online communities 
  • Turning feedback into actionable information through analysis and graphical, real-time dashboards
  • Helping you to listen to the Voice of the Customer through NPS and other methodologies 

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CASE STUDIES

Ernst & Young: Knowing employees

Using Questback Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
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CASE STUDIES

Swiss: The continuous online survey

Using Questback, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
employee-engagement-transformation-RSA

CASE STUDIES

RSA Insurance: Employee engagement transformation

RSA Insurance is driving cultural change and greater employee engagement with Questback’s feedback platform.

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RSA Insurance
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CASE STUDIES

Bank Austria UniCredit: Let's shape our bank together!

Bank Austria builds "Bank of the Future" with Questback's feedback platform.

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Bank Austria
Frontpicture respondiCase Website

CASE STUDIES

respondi: An all-purpose platform

Panel provider respondi is now even closer to the consumer – thanks to Questback’s software.

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respondi
increasing-engagement-ipsos-connect

CASE STUDIES

Ipsos Connect: Increasing engagement

Ipsos Connect partners with Questback to run new research campaigns faster, and to analyse results more easily.

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Ipsos Connect
academic-community-research-GESIS-panel

CASE STUDIES

GESIS Panel: Top scientific tool

The GESIS Panel enables the academic community to research the attitudes and thoughts of the general population.

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GESIS Panel: Top scientific tool
getting-closer-to-customers-and-employees

CASE STUDIES

Randstad: Getting closer to customers and employees

Recruitment specialist Randstad knows exactly what customers and employees want – thanks to Questback’s Enterprise Feedback Suite.

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Randstad case
driving-change-through-feedback-RAG

CASE STUDIES

RAG: Driving cultural change through feedback

RAG puts feedback and dialog at the heart of its organisational and leadership development programme.

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RAG
increased-customer-satisfaction-hilti

CASE STUDIES

Hilti: Increased customer satisfaction and loyalty

Questback software platform allows Hilti to measure customer satisfaction across all brand touch points in real time.

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Hilti: Increased customer satisfaction and loyalty
customer-experience-by-listening-to-feedback-SKY

CASE STUDIES

Sky Deutschland: Service makes the difference

Sky creates a unique customer experience by listening to feedback.

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Sky Deutschland
Browse case studies

Building a long term partnership

We aim to build an ongoing relationship with customers, not just deliver a project. We work closely with you as trusted advisers, sharing knowledge and transferring best practice from consultants that have worked directly in the HR, MR and CX sectors across multiple successful projects.

We understand the transformative power of feedback, and work with you to enable your organisation to deliver business benefits at a pace that matches your needs. We pride ourselves on our 95% customer satisfaction rate and the long term relationships we build with clients.

Full range of services, tailored to your needs

We offer a complete range of services, across the lifecycle of your project implementation – and beyond. These include:

  • Methodology – helping you plan and carry out sound surveys that deliver robust results based on industry best practice
  • Customisation – extending the Questback platform to add tailored features to meet your needs
  • Technical Consulting – ensuring implementations integrate with your infrastructure to provide seamless, high quality solutions
  • Training – sharing knowledge through a full range of face to face training that can be personalised to your needs
  • Support – we’re here to help, through easy to access full email and telephone support across different continents

To find out more about how Questback Professional Services can help with your feedback project, simply call us on +44 (0) 207 403 3900 or fill in the contact us form.

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SOCIAL MEDIA

Sync surveys to social media, collect and structure unsolicited data, nurture leads and fans, and feed the right content to the right customer.

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ACTIONABLE ANALYTICS

Questback automated analytics empower you to understand what your data is telling you, better predict behaviours, stay ahead of the market & implement ROI-boosting follow-up.

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ACTIONABLE INSIGHTS

Our automated processes facilitate actionable insights and follow up with the people who matter the most to your business: your customers and employees.

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DATA INTEGRATION

Exchange data seamlessly between your existing CRM, ERP and social media to get a complete 360 view of your customers and employees.

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