Meeting healthcare challenges through improved insight

Organisations within the National Health Service face key challenges around efficiency, productivity and delivering against strict financial targets – all while meeting the needs of an aging population. Listening to staff and patients and acting on their feedback is therefore central to delivering effective, high quality experiences and outcomes for all.

Retention
Retention

Retaining the skills and experience of staff is critical to ongoing success.

Engagement
Engagement

Greater engagement directly supports high quality patient care.

Efficiency
Efficiency

Our staff and patient feedback system drives efficiency improvements and unlock new ways of working.

Stronger staff relationships drive an improved bottom line.

HEAR THE VOICE OF YOUR STAFF AND PATIENTS

Understanding the staff and patient experience and successfully driving organisational change requires more relevant and more in-depth engagement.

Questback feedback solutions make it easy for you to listen to staff and patients. Reach out, gather feedback and take action to improve how you operate with our feedback software.

  • Create ongoing dialogue with your staff through online communities
  • Build a better working environment, retain staff and drive high quality patient care
  • Listen to patient feedback to focus on what matters to them
  • Make it easy for staff to speak up with digital technology
Our Questback community platform has helped our retention rates increase and turnover decrease, sickness and absence rates improve, and our staff to feel happy and good in their work. Northern Devon Healthcare NHS Trust

Engaging thousands of geographically-dispersed staff through an online community and engagement platform.

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NHS Employers: Northern Devon Healthcare Trust

Case Study

Increasing employee engagement at Northern Devon Healthcare NHS Trust through an online community platform, known as Staff Voice.

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Northern Devon Healthcare NHS Trust

Video

Northern Devon Healthcare NHS Trust is using Questback to deepen engagement with its 3,000 shift-based employees spread over multiple sites.

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Northern Devon Healthcare NHS Trust

Case Study

Making Speaking Up in the NHS Safe and Easy for Staff

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NHS Speak Up Solution

Solution Sheet

Addressing the communication, engagement, and feedback challenge.

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NHS Staff Community

Solution Sheet

Increasing staff retention through better onboarding feedback.

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NHS Onboarding

Solution Sheet