Meeting healthcare challenges through improved insight

Organisations within the National Health Service face key challenges around efficiency, productivity and delivering against strict financial targets – all while meeting the needs of an aging population. Listening to staff and patients and acting on their feedback is therefore central to delivering effective, high quality experiences and outcomes for all.

 

Retention
Retention

Retaining the skills and experience of staff is critical to ongoing success.

Efficiency
Efficiency

Our staff and patient feedback system drives efficiency improvements and unlock new ways of working.

 

Engagement
Engagement

Greater engagement directly supports high quality patient care.

 

We’ve found Questback Essentials perfect for our online patient and public surveys, for public consultations, individual service surveys, audits and Friends and Family Tests. We’ve been really pleased with Questback Essentials and how it has increased our ability to hear from our patients and their families. Somerset Partnership NHS Foundation Trust

 

 

EMPLOYEE RETENTION BOOST

Helping the NHS to deliver high-quality patient care in cost constrained times

Start The Conversation

HEAR THE VOICE OF YOUR STAFF AND PATIENTS

Understanding the staff and patient experience and successfully driving organisational change requires more relevant and more in-depth engagement.

Questback feedback solutions make it easy for you to listen to staff and patients. Reach out, gather feedback and take action to improve how you operate with our feedback software.

  • Create ongoing dialogue with your staff through online communities
  • Build a better working environment, retain staff and drive high quality patient care
  • Listen to patient feedback to focus on what matters to them
  • Make it easy for staff to speak up with digital technology
Our Questback community platform has helped our retention rates increase and turnover decrease, sickness and absence rates improve, and our staff to feel happy and good in their work. Northern Devon Healthcare NHS Trust

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Employee Retention Boost

Solution Sheet

Engaging thousands of geographically-dispersed staff through an online community and engagement platform.

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NHS Employers: Northern Devon Healthcare Trust

Case Study

Find out the essential rules for starting & maintaining NHS staff engagement to understand what is important to your team & drive improvements.

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8 Rules for Starting & Maintaining NHS Staff Engagement

Blog

Increasing employee engagement at Northern Devon Healthcare NHS Trust through an online community platform, known as Staff Voice.

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Northern Devon Healthcare NHS Trust

Video

Find out what are the 4 significant challenges to turning the insight received from the annual NHS Staff Survey into more useful, timely information that can be used to drive change.

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Getting Ready For A More Effective NHS Staff Survey

Blog

Northern Devon Healthcare NHS Trust is using Questback to deepen engagement with its 3,000 shift-based employees spread over multiple sites.

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Northern Devon Healthcare NHS Trust

Case Study

Making Speaking Up in the NHS Safe and Easy for Staff

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NHS Speak Up Solution

Solution Sheet

We look at the role of staff feedback to help improve employee engagement within the NHS and why this is essential for a well-functioning business.

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Driving Employee Engagement In The NHS With Staff Feedback

Blog

Addressing the communication, engagement, and feedback challenge.

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NHS Staff Community

Solution Sheet

Increasing staff retention through better onboarding feedback.

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NHS Onboarding

Solution Sheet

Somerset Partnership enhances staff and patient engagement with Questback.

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Somerset Partnership NHS Trust

Case Study