Building Employee and Customer Loyalty in Financial Services

Increasing demands from customers, tightening regulation, digital transformation, the rise of fintech and new entrants are dramatically disrupting the financial services market. To survive and thrive existing players need to become more agile, unlock innovation and get the best from their people. They have to listen to customers and use this insight to deliver the experience they want, through new channels and devices if they are to drive top line growth.

They need to engage with employees to drive motivation, retention, and ensure alignment with corporate objectives.

Overcome Challenges

To meet these challenges you need to gain deeper insight based on listening to employees and customers, and use this to power an engaging experience that boosts retention, increases loyalty and creates open, innovative and high-performing cultures.

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Questback’s software offers all the survey options, panel functions and community features we need – all delivered through a single platform.” Bank Austria UniCredit Group

Deepen Your Understanding

  • Discover employee and customer insights in real-time
  • Link feedback with business metrics
  • Unlock innovation with online communities
  • Align staff with your objectives
  • Support more informed decision making
  • Keep customers and employees for the long term, whatever part of financial services you operate in

Integrating customer and employee insight into business decisions.

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Bank Austria

Case Study

Find out how RSA reduced costs while increasing engagement and driving significant cultural change.

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RSA Insurance

Case Study