Increasing demands from customers, tightening regulation, digital transformation, the rise of fintech and new entrants are dramatically disrupting the financial services market. To survive and thrive existing players need to become more agile, unlock innovation and get the best from their people. They have to listen to customers and use this insight to deliver the experience they want, through new channels and devices if they are to drive top line growth.
They need to engage with employees to drive motivation, retention, and ensure alignment with corporate objectives.
To meet these challenges you need to gain deeper insight based on listening to employees and customers, and use this to power an engaging experience that boosts retention, increases loyalty and creates open, innovative and high-performing cultures.
Questback’s software offers all the survey options, panel functions and community features we need – all delivered through a single platform.”
Bank Austria UniCredit Group
Integrating customer and employee insight into business decisions.
Find out how RSA reduced costs while increasing engagement and driving significant cultural change.
What are the 4 myths holding back culture change in financial services? Read our guide to find out how you can successfully overcome them.
Learn how listening to your employees, collecting and acting on their feedback can drive success in financial services.
Read this Guide to learn more about engaging your people and using their feedback and insight wisely.
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