Blog

How To Integrate Customer & Employee Feedback Effectively

We look at four important steps you can implement to start integrating customer and employee feedback to gain valuable insights for your business....

  • 27 April 2015

Tackling Some Of The Most Common Customer Service Misconceptions

5 common misconceptions that need tackling when listening to customer feedback....

  • 22 April 2015

You Should Be Measuring Customer Experience As It Happens

To get the most honest feedback when it comes to measuring customer experience insights you should be doing it as it happens so nothing is forgotten....

  • 31 January 2015

The Art of Loving Negative Feedback

Surveys can be intimidating for many managers, giving the vibe that they are being tested. But 'bad' feedback can be the best feedback you ever get....

  • 2 April 2014