People Matter. Customer Insight Drives Success.

Customers are increasingly demanding more – and your competitors are eager to provide what they want at your expense.

Companies simply can’t grow without a positive and consistent customer experience.

The Questback feedback platform helps your organization

Build customer loyalty
Build customer loyalty

Listen to your customers to remove their pain points and build upon your strengths. 

Reduce churn
Reduce churn

Real-time alerts notify key people within your organization whenever a customer has a poor experience.

Increase top-line growth
Increase top-line growth

Everyone knows it's more expensive to get new customers than keep the ones you already have.

Discover how

of buying experiences are based on how the customer feels they are being treated

70

Do you have the right tools?

Our solutions are designed to create engagement, capture customer insight, help you meet your Net Promoter Score (NPS) and CSAT targets and facilitate change. 

  • Identify problems before they become severe
  • Ensure you meet customer needs
  • Reveal new opportunities for growth
  • Protect your revenues and unlock innovation

Your Customers are talking.

You should listen to them.

Questback addresses the entire customer journey, automatically collecting feedback at key touchpoints and giving you valuable insights into what drives satisfaction and delights.

Are you listening? Questback can help.

  • Uncover what drives customer satisfaction
  • Take action in real-time to reduce complaints
  • Track NPS for each specific touchpoint
  • Easily integrate touchpoints from apps to store fronts
Discover More About Your Customers

Questback Customer Insight Solutions

Improve Retention
Improve Retention
  • Real-time listening
  • Immediate incident notification
  • Categorization to shorten response times
  • Prioritization to improve retention rates

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Evolve Their Experience
Evolve Their Experience
  • Capture better insights
  • Report NPS and CSAT scores
  • Collaborate with internal teams to identify root causes
  • Implement action plans and monitor improvement over time

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Drive Innovation
Drive Innovation
  • Unlock innovation and new product ideas
  • Easily create 'pop-up’ communities
  • Gain product innovation
  • Discover growth opportunities

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Measuring real-time customer satisfaction across all brand touchpoints to increase loyalty.

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Hilti

Case Study

Integrating customer and employee insight into business decisions.

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Bank Austria

Case Study

Driving cultural change through feedback.

Read More

Sky

Case Study