People Matter. Customer Insight Drives Success.
Customers are increasingly demanding more – and your competitors are eager to provide what they want at your expense.
Companies simply can’t grow without a positive and consistent customer experience.
The Questback feedback platform helps your organization
Build customer loyalty
Listen to your customers to remove their pain points and build upon your strengths.
Real-time alerts notify key people within your organization whenever a customer has a poor experience.
Increase top-line growth
Everyone knows it's more expensive to get new customers than keep the ones you already have.
Do you have the right tools?
Our solutions are designed to create engagement, capture customer insight, help you meet your Net Promoter Score (NPS) and CSAT targets and facilitate change.
- Identify problems before they become severe
- Ensure you meet customer needs
- Reveal new opportunities for growth
- Protect your revenues and unlock innovation
Your Customers are talking.
You should listen to them.
Questback addresses the entire customer journey, automatically collecting feedback at key touchpoints and giving you valuable insights into what drives satisfaction and delights.
Are you listening? Questback can help.
- Uncover what drives customer satisfaction
- Take action in real-time to reduce complaints
- Track NPS for each specific touchpoint
- Easily integrate touchpoints from apps to store fronts
Questback Customer Insight Solutions
- Real-time listening
- Immediate incident notification
- Categorization to shorten response times
- Prioritization to improve retention rates
Evolve Their Experience
- Capture better insights
- Report NPS and CSAT scores
- Collaborate with internal teams to identify root causes
- Implement action plans and monitor improvement over time
- Unlock innovation and new product ideas
- Easily create 'pop-up’ communities
- Gain product innovation
- Discover growth opportunities