A Beginners Guide to Successful Online Surveys
The Most Comprehensive Introduction to Online Surveys That You'll Find Anywhere.
Getting the answers and feedback you need to keep your customers happy and your employees engaged is vital for any business.
Online surveys, whether for customer satisfaction, employee evaluation or market research, are an art and a science but many organizations aren't getting reliable feedback because they are asking all the wrong questions - to the wrong respondents.
“A Beginners Guide to Successful Online Surveys” is your step by step guide to getting online surveys right: from planning, design and distribution stages to reporting results and post-survey follow-up. It’s filled with advice and tips and everything you need to know to succeed.
Specifically it includes:
- How to plan online surveys
- How to reach maximum respondents
- Using rating scale questions and avoiding lead questions
- Using routing so the right people get the right questions
- Optimized distribution methods for your online surveys
- Reporting results and implementing survey feedback to boost your business
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