Using Questback software, the Private Hospital Group Hirslanden interviews its patients regarding their level of satisfaction with their stay at the clinic and utilizes the results for sustainable quality management to ensure the highest possible patient benefit.
The German publishing company focuses on customer needs with the help of Questback
Questback, a global leader in experience management, has entered into a new strategic agreement with Agenda Consulting, a leading research consultancy that helps not-for-profit organisations develop and sustain the highest levels of employee and volunteer engagement.
Questback, a global leader in experience management, has entered into an exciting new partnership with a major global airline to deliver the company’s bi-annual engagement pulses to their 40,000 strong workforce, capture experience data from their onboarding and exit interviews process as well as undertake timely departmental deep dives.
Collecting employee feedback and understanding the employee experience is growing in importance, with over three-quarters (78 percent) of UK HR professionals questioned in research expecting it to become even more important to their organisation within the next three years. However, progress is being held back by competing priorities and a lack of readiness to change how HR teams collect and act on employee insights.
We're now working with the Automobile Association (the AA), a British motoring association that provides roadside assistance and financial services, to deliver additional employee feedback and continuous listening to the firm’s workforce. Read all about it.
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