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41. Survey Hacks: Are You Getting the Right Answers to All the Wrong Questions?

...standard question, you’ll never know the truth.The best practice is to do what works best for your organisation and your survey participants. Not to copy what someone on the outside says, but to analyse...

42. Survey Personalization Gone Bad - Mistakes To Avoid

Personalization is a pathway to survey success, but be careful, because done wrong it can alienate respondents and reduce completion rates.Personalization is kind of a big deal. Statistics...

43. Want Better Customer Insight? Understand These 3 Scoring Models

...mathematically.Whether you ask someone to give their feedback on a scale of 1 to 5, a scale of "strongly disagree” to "strongly agree” or a scale of "sad face” to "happy face”, the aim is typically...

44. 5 Ways To Improve Your Employee Performance Evaluation

In recent years, there’s been a continual and growing number of calls for death to the performance review. But the real issue isn't with employee feedback itself - far from it. The real issue is the...

45. Closing Feedback Gaps To Open Up Your Competitive Edge

...research from a tool into a liability.One well-known market research case illustrates this well: the disaster of New Coke in the mid-1980s.In a nutshell, Coca-Cola Company had evidence that taste was...

46. 7 Definite Ways Employee Feedback Can Help Win New Customers

...Although employee feedback is traditionally confined to the context of HR and performance appraisals the fact is every single day outside of performance conversations, your employees...

47. Are Your Employee Feedback Getting to the Truth?

...so willing to offer feedback is because they are speaking with a peer and have no real fear of reprisal. If the goal is honest feedback, consider offering opportunities for feedback to be provided anonymously...

48. 4 Ways To Improve Your Employee Engagement Model

...numbers (example: 1 to 5)a scale expressed in words (examples: "never” to "always”, or "strongly disagree” to "strongly agree”)These quantitative questions are usually followed by a single open...

49. How to Use 360° Degree Feedback to Create Smarter, Happier Teams

...decide on the most effective actions? Here are a few simple examples:Compare an employee’s self-appraisal with the feedback from his or her supervisor and co-workers to spot areas where employees don’t...

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