Gepubliceerd 27.04.2015 Matti Heikkonen
Big data can count a billion objects, detect myriad correlations and provide endless statistical probabilities. But it can't explain the emotions behind loyalty, the secrets to satisfaction, what really drives an employee or gauge the power of a creative idea. Big data can tell us everything in short, except why a company is succeeding or failing.
Your corporate agility has always depended on your ability to make changes faster than the market and before the competition. Getting ahead by connecting with people’s brains – getting their feedback and insights – is the most important source of competitiveness. And this too has always been the case.
Yet what happens in the most advanced industries, and will gradually happen everywhere, is:
These three fundamental changes create a context in which big data is no longer all-knowing and all-powerful. The phenomena is actually broader than big data or the business world: society itself is undergoing a revolution in terms of its central mechanisms and platforms for decision-making.
Competitive insight is all about people and their unique ability to observe and synthesize. Future patterns, like present ones, will be affected by the unpredictable nature of human beings, on-going changes to the contexts businesses operate in, and disruptions injected by external social forces.
To predict with higher levels of confidence, in these unpredictable times, you need to engage people directly in your decision-making process, have a continuous real-time dialogue with them and get their feedback on the perceived options and choices. This people-based insights agenda is the new reality in a business world defined by rapid and unrelenting change.
Regardless of how sophisticated big data analytics becomes, people have a few unique, immutable features, which separate them from transactional analytics and algorithms:
Big data’s strength and usefulness in decision-making only works when its huge data masses are combined with invaluable human insight and interpretation. While data may give you a clue as to what’s happening, you need to ask a human to discover why it's happening. Asking the right questions to the right people, gets you to people’s intuition and insight, and then you’re on your way to success.
Exploring those answers more deeply delivers hindsight into what happened, insight into why it’s happening, and even further — foresight into what's likely to happen or needs to happen to bridge the gap between where you are and where you want to be. All three perspectives working in conjunction are the only viable feedback model for 21st century business.
When there is a problem, there is a solution. In the case of getting the value out of your big data investment, the solution is to focus your sensors where the future is created and made. Big data is useful, as an example, for finding the right questions to ask.
But to get down to answers and gain true insight into why, people hold the key. Get their insight. Expose yourself to next generation leadership and get ahead of your competition by engaging people in a feedback-centric culture backed up by enterprise wide feedback technology.
Include feedback in your decision-making to assess the most relevant business scenarios, back-up your rationale with people’s insights and leverage your risk by letting foresight guide your execution.
The earlier you engage people with their insights, the more you can influence their behavior and supersede your competition.
This year, 2015, is actually the year of Back to the Future (the movie). I am tempted to say: you don’t need a DeLorean to see the future; all you need is people’s feedback and a context to engage with them.
The key question of course is will you be the game changer in your market, or a mere follower of the pace your competition is setting to attract your customers and employees? It's a question no company can afford to ignore. People matter. Are you getting their insights?
If you have comments on this article, I'd love to hear from you, meet me over at Twitter to continue the conversation.
Kies een sociaal netwerk waar u wilt delen.
De website van Questback maakt gebruik van cookies om uw internetervaring te verbeteren. Door verder te gaan met het normale gebruik van deze pagina of het informatieveld te sluiten, gaat u akkoord met het gebruik van cookies.
Hoe kunnen we u van dienst zijn?
1362 AA Almere -poort
+ 31 (0)36 5464184
We hebben uw aanvraag ontvangen en zullen hier zo snel mogelijk op reageren. Bekijk in de tussentijd meer van onze blogs en whitepapers in het Resource Center.