Serious support.

Our customer success team are here to help you do it for yourself, or provide full managed services, according to your unique business needs.

Professional services

Questback Professional Services is all about flexibility in enabling our clients to choose the level of engagement best for them; ranging from a full service implementation to self-service and anything in between.

We empower our customers to choose from several options when resourcing Feedback management project. You can elect to use internal resources, look to a systems integrator, find a knowledgeable freelance consultant, or hire consulting from us. Upon close inspection, you will find which Questback Professional Services is your best choice. Our aim is to provide customers with:

  • Clarity in solution definition and planning
  • Trusted advisors in feedback collection and management
  • Experienced consultants highly experienced in HR and MR 

To discuss your unique business opportunities just send us an email to PS@questback.com

We partner with you to get ahead.

We are willing to go the extra mile for our customers and it’s never ‘just’ about software. It’s about doing all we can to help our customers get ahead of the game.

Tell us about your project.

If you want to discuss next steps about your project, or have any questions about our software, Enterprise Feedback Management, or Socialized Market Research don't hesitate to ask us. We live and breathe this stuff.

As much or as little training as you need.

Training for all user levels – basic, intermediate, advanced

As a full service provider, we provide all the training you need to get you up to speed with the software features and functionalities. The 1-to-1 training online, offline, in our local office, or on your own premises in any of our local offices.

  • Ad hoc training
  • Class-room training
  • Seminars
  • Webinars
  • Workshops
  • Domain specific advisory services

If you are an existing customer, contact us any time to schedule a suitable training session.

Questback also regularly hosts seminars and webinars on industry-related topics. Stay tuned to our blog to learn more.

customer satisfaction swiss case study

CASE STUDIES

Swiss: The continuous online survey

Using Questback, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
employee feedback ernst and young case-study

CASE STUDIES

Ernst & Young: Knowing employees

Using Questback Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
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Local, customized support.

With operations in 50 countries, we're literally all over the map. For local training & events drop into one of our offices in these countries:

Australia
Finland
Norway
Switzerland
Austria
France
Singapore
Netherlands
Belgium
Germany
S Africa
UK
Canada
Ireland
Spain
US
Denmark
Italy
Sweden

We are a house of knowledge.

From survey design, to project implementation, to analysis and reporting our knowledgeable team is dedicated to helping you build stronger brands. With Questback you get:

  • Large team of experts to help you with planning, organizing and carrying out online surveys.
  • Introductory and advanced training tailored productive workshops to get you started frequent webinars and seminars
  • advice on survey quality and assurance
  • 1-to-1 email and phone support and advanced special project assistance

What else our team can help you with:

  • Advisory services on best practices
  • Finding out what research method works and what doesn’t
  • Develop specialized  customer, employee and competitive insight solutions
  • Technical development of a custom interface
  • Integration of your CRM platform
questbacks actionable analytics

SOCIAL MEDIA

Sync surveys to social media, collect and structure unsolicited data, nurture leads and fans, and feed the right content to the right customer.

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questback business data integration

AUTOMATED ANALYTICS

Questback automated analytics empower you to understand what your data is telling you, better predict behaviors, stay ahead of the market & implement ROI-transforming follow-up.

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questback surveys actionable insights

DATAHUB

Questback datahub and panels facilitate unparalleled connection and follow up with the people who matter the most to your business: your customers and employees.

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questback business data integration

DATA INTEGRATION

Exchange data seamlessly between your existing CRM, ERP and social media to get a complete 360 view of your customers and employees.

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Welcome to Questback

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