Enterprise Integration - API & Service Layer Architecture

A shared service layer enables seamless data exchange with your existing customer and HR information systems.

Best in class system integration.

The service layer uses SOAP / REST based web services, representing industry best practice for system integration and information exchange between systems. Integration can take place in two ways, depending on where the root event occurs. Either integration is triggered by clients’ existing enterprise systems pushing or pulling data from the Questback platform, or triggered by the Questback platform pushing or pulling data from clients’ existing enterprise systems.

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Extended insight.

Questback integrates seamlessly with your existing CRM / ERP/ HRM systems. This provides companies with unprecedented levels of insight and sources of competitive advantage. Combining feedback with transactional data, Questback's integration solutions provide context to multichannel feedback and allows businesses to get to the heart of what links respondent perception and behaviour while facilitating the implementation of these insights into actionable business processes.

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employee feedback ernst and young case-study

CASE STUDIES

Ernst & Young: Knowing employees

Using Questback Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
customer satisfaction swiss case study

CASE STUDIES

Swiss: The continuous online survey

Using Questback, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
customer suvey volvo case study

CASE STUDIES

Volvo: Test driving satisfaction

"Using Questback, we are able to get a clearer view of the customers experience on the whole sales process from the initial test drive request to making the final sale."

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Volvo
customer satisfaction nespresso case study

CASE STUDIES

Nespresso: Satisfying customers

Nespresso is using Questback to create more real-time satisfaction and more lifetime value.

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Nespresso
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Increased efficiency.

Integration makes mapping organizational structures, adapting of workflows, collaboration, event handling and handling of actionable items increasingly effective and efficient. Questback allows the integration of service desk tasks. For example, a reply or other action in a survey at one point of the organization can trigger an email to an external ticket system, from where the respondent can be contacted or the problem can be solved directly.

Simply put, integration is a critical feature in Questback's suite of feedback tools. It allows companies to automatically push all necessary information about individual cases or core processes, to any department or area of the company to ensure quick action and insightful, joined-up business gains.

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questbacks actionable analytics

SOCIAL MEDIA

Sync surveys to social media, collect and structure unsolicited data, nurture leads and fans, and feed the right content to the right customer.

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questback business data integration

AUTOMATED ANALYTICS

Questback automated analytics empower you to understand what your data is telling you, better predict behaviors, stay ahead of the market & implement ROI-transforming follow-up.

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questback surveys actionable insights

DATAHUB

Questback datahub and panels facilitate unparalleled connection and follow up with the people who matter the most to your business: your customers and employees.

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questback business data integration

DATA INTEGRATION

Exchange data seamlessly between your existing CRM, ERP and social media to get a complete 360 view of your customers and employees.

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Win the war for talent by giving your employees a voice

Questback Employee Touchpoint Splash

Unlock staff feedback to better engage, retain and develop your people using Employee Touchpoint

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