Making feedback central to public sector and education engagement
The public sector is at a crossroads. Increasingly it has to do more with less, with citizens demanding the high levels of service, responsiveness and digital options that they receive from the private sector.
Operations are becoming more complex, with growing co-operation between different agencies, while new technologies, from Mobile to AI, offer opportunities for radical transformation in how services, such as education, are created and delivered.
Do You Have The Tools?
Whatever part of the public sector or education market you are in, Questback’s technology gives you the tools to listen to employees, citizens and students, and use their insight to increase engagement, improve operations and overcome your key challenges.
Process-driven feedback captures what citizens think immediately at the point of service, giving a view of the entire experience, highlighting weak points in established services and early warning indicators as you roll out new ones.
Keys To Success
For employees, create a culture of continuous improvement based around them, using regular scheduled feedback and always-on tools to capture wisdom from frontline employees that can help improve processes, management skills, boost retention and lead to the creation of new services.
Talk to Questback about how feedback can make you more productive and efficient, while better meeting the needs of your employees, citizens and students.