Putting feedback insight at the heart of healthcare

Healthcare providers face growing challenges. Regulatory changes, mergers, an aging population and competition for clinical support staff all contribute to a complex environment that is difficult to keep up with and successfully manage. Patients are becoming more knowledgeable and demanding, and want their voices to be heard.

Retention
Retention

Improving staff retention is critical to ongoing success

Engagement
Engagement

An engaged workforce translates to dedicated high-quality patient care

Budget
Budget

Manage costs through a deeper understanding of what's needed for success

Stronger patient relationships mean an improved bottom line.

Let Your Patients' Voice Be Heard

Providers need more frequent and more in-depth engagement with employees and patients for organizational success.

Questback solutions enable you to listen to employees and patients by letting you efficiently reach out, gather feedback and close the loop between insight and action.

  • Ongoing dialogue with your staff through online communities
  • Develop stronger patient relationships which leads to an improved bottom line
  • Create a better working environment with more engaged and loyal employees
  • Collect feedback in real-time from employees and patients
Our Questback community platform has helped our retention rates increase and turnover decrease, sickness and absence rates improve, and our staff to feel happy and good in their work." Northern Devon Healthcare NHS Trust

Engaging thousands of geographically-dispersed staff through an online community and engagement platform.

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NHS Employers: Northern Devon Healthcare Trust

Case Study

Increasing employee engagement at Northern Devon Healthcare NHS Trust through an online community platform, known as Staff Voice.

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Northern Devon Healthcare NHS Trust - Customer Video

Video