Building Employee and Customer Loyalty in Financial Services

The financial services industry is being radically disrupted by a combination of more demanding customers, greater regulation, FinTech, digital transformation and new market entrants. If they are to compete, existing players need to embrace change, unlock innovation and get the best from their people. Companies need to listen to customers and deliver the experience they want, through new channels and devices to drive top-line growth

They must engage with employees to ensure motivation, retention and alignment with corporate goals.

Rise to the Challenge

Meeting these challenges relies on gaining deeper insight from employees and customers and using this to build an engaging experience that increases retention, builds loyalty and creates open, innovative and high-performing cultures.

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Questback’s software offers all the survey options, panel functions and community features we need – all delivered through a single platform.” Bank Austria UniCredit Group

Make New Discoveries

  • Uncover employee and customer insights in real-time
  • Integrate feedback with business metrics
  • Support innovation through online communities
  • Align staff with your strategy
  • Enable more informed decisions
  • Retain customers and employees for the long term, whatever area of financial services you operate in

Manage and protect your reputation, drive loyalty and improve business performance with Questback's ESG Pulse.

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ESG Risk Management

Solution Sheets

What are the 4 myths holding back culture change in financial services? Read our guide to find out how you can successfully overcome them.

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4 Myths About Culture In Financial Services – And How To Overcome Them