The financial services industry is being radically disrupted by a combination of more demanding customers, greater regulation, FinTech, digital transformation and new market entrants. If they are to compete, existing players need to embrace change, unlock innovation and get the best from their people. Companies need to listen to customers and deliver the experience they want, through new channels and devices to drive top-line growth
They must engage with employees to ensure motivation, retention and alignment with corporate goals.
Meeting these challenges relies on gaining deeper insight from employees and customers and using this to build an engaging experience that increases retention, builds loyalty and creates open, innovative and high-performing cultures.
Questback’s software offers all the survey options, panel functions and community features we need – all delivered through a single platform.”
Bank Austria UniCredit Group
What are the 4 myths holding back culture change in financial services? Read our guide to find out how you can successfully overcome them.
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