What is the feedback platform?

With Questback, every bit of content is always responsive and easily adapted. We help you Listen, Engage and Act through a platform that is purpose-built with all the capabilities you need to successfully turn insights into competitive advantage and start delivering real value back to your organization. Whether you’re a business executive, a process owner or a partner, we’ve got you covered.

So take a look below to learn how we can help you identify opportunities and promote success through the power of feedback.

View Feedback Features

Start by telling us a little about yourself...

  • Adaptive and Responsive
  • Scripting, DIY, Expert and Guided Content Creation
  • Survey, Poll and Dialogue
  • Blog, Forum and Collaboration
  • Mobile App
  • Social Media, CATI and CAPI

  • Real-time Dashboards
  • Report Creation
  • Report Download
  • Analytics

  • Alerts and Notifications
  • Closed-loop Management
  • Process Triggers
  • Action Planning
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Feedback Platform

01 Listen

02 Engage

03 Act

This is how Executives Listen:

Adaptive and Responsive

Adaptive and Responsive

To get valuable insight, you need to be able to listen to everyone, no matter where they are or what device they're using. From the biggest to the smallest of screens, if things don't work, you're not only failing to capture wisdom when it matters, you're frustrating your customers and employees, potentially making things worse.

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This is how Executives Listen:

Scripting, DIY, Expert and Guided content creation

Scripting, DIY, Expert and Guided content creation

Feedback isn't a once-a-year project. It's a continuous effort. You need to be able to manage big initiatives centrally while empowering your managers and users to get their own feedback when they need it too. Questback makes this simple with an interface designed specifically for all the users in your organization. Centralize control, distribute ownership.

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This is how Executives Listen:

Survey, Poll and Dialogue

Survey, Poll and Dialogue

It isn't just about traditional surveys. Sometimes you just want a snappy answer to a quick poll. Sometimes you need a deeper discussion to find answers to the questions you didn't even know to ask. Questback lets you do all this in one place.

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This is how Executives Listen:

Blog, Forum and Collaboration

Blog, Forum and Collaboration

Having a solid online community means that when you want to take your people engagement to the next level, you have everything you need from informative blogs to discussion groups and forums. Everything you need to foster an environment of problem-solving and collaboration.

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This is how Executives Listen:

Mobile App

Mobile App

Mobile devices are everywhere. This is a huge opportunity to improve your listening capabilities. The Questback mobile app, Portals, not only lets you listen and engage more effectively with your closest people, it also opens up geolocation, iBeacon and app notifications so you can measure experiences in the exact moment of truth.

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This is how Executives Listen:

Social Media, CATI and CAPI

Social Media, CATI and CAPI

Listening is also about plugging into other channels from the contact center to social media feeds. It's an omnichannel world. You need a platform that can take it all in.

Let's Talk

This is how Employees Listen:

Adaptive and Responsive

Adaptive and Responsive

Nothing is more frustrating to people than wanting to say or do something only to be let down by technology. With Questback, whatever device you, your customers or team members choose, it's going to look great and work perfectly. Never miss a beat.

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This is how Employees Listen:

Scripting, DIY, Expert and Guided content creation

Scripting, DIY, Expert and Guided content creation

Feedback isn't a once-a-year project. It's a continuous effort. It's fine for the big initiatives to be managed centrally, but often you just need immediate feedback on what matters most to you. Questback empowers you to take control with Guided surveys designed specifically for you. Centralized control, power to you.

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This is how Employees Listen:

Survey, Poll and Dialogue

Survey, Poll and Dialogue

Traditional surveys give you traditional answers. With Questback, move beyond that by asking your people quick questions and kicking off discussions that help you find answers to the questions you didn't even know to ask. Questback lets you do all this in one place.

Let's Talk

This is how Employees Listen:

Blog, Forum and Collaboration

By having a solid online feedback community, you can take your people engagement to the next level. Questback gives you everything you need from informative blogs to discussion groups and forums. Everything you need to foster an environment of problem-solving and collaboration. Make sure you're not just paying lip service to your action plans. Do the actions that will really move things forward.

Let's Talk

This is how Employees Listen:

Mobile App

Mobile App

Mobile devices are everywhere. This is a huge opportunity to improve your listening capabilities. The Questback mobile app, Portals, not only lets you listen and engage more effectively with your closest people, it also opens up geolocation, iBeacon and app notifications so you can measure experiences in the exact moment of truth.

Let's Talk

This is how Employees Listen:

Social Media, CATI and CAPI

Listening is also about plugging into other channels from the contact center to social media feeds. It's an omnichannel world. You need a platform that can take it all in.

Let's Talk

This is how Partners Listen:

Adaptive and Responsive

With Questback, every bit of content is always responsive and easily adapted. This means whatever device you, your customers or team members choose, it's going to look great. And for users who choose a smaller screen, everything works perfectly. You never need to build things twice. Just build it once and start listening.

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This is how Partners Listen:

Scripting, DIY, Expert and Guided content creation

Scripting, DIY, Expert and Guided content creation

Questback gives you the tools you need for all the different initiative owners. From infinitely scalable 'Guided' and 'DIY' users to your strongest experts and scripters who need every feature at their fingertips, deliver it all.

Let's Talk

This is how Partners Listen:

Survey, Poll and Dialogue

Traditional surveys give you traditional answers. With Questback, move beyond that by asking your people quick questions and kicking off discussions that help you find answers to the questions you didn't even know to ask. Questback lets you do all this in one place.

Let's Talk

This is how Partners Listen:

Blog, Forum and Collaboration

Questback provides sophisticated online communities out of the box. From simple "pop-up" communities to more complex panel management websites, there are no complex add-ons or enhancements to go through. Simply setup your portals, invite your people and get started.

Let's Talk

This is how Partners Listen:

Mobile App

Mobile devices are everywhere. This is a huge opportunity to improve your listening capabilities. The Questback mobile app, Portals, not only lets you listen and engage more effectively with your closest people, it also opens up geolocation, iBeacon and app notifications so you can measure experiences in the exact moment of truth.

Let's Talk

This is how Partners Listen:

Social Media, CATI and CAPI

Listening is also about plugging into other channels from the contact center to social media feeds. It's an omnichannel world. You need a platform that can take it all in.

Let's Talk

This is how Executives Engage:

Real-time dashboards

Real-time dashboards

If you're always listening, then the insights you get need to be real-time too. Real-time dashboards allow you to explore all your experience data in one place as soon as it's available. Immediately see trends, "hot alerts" and recommended actions, at your desktop or on the move, using our Portals mobile app. By combining your experience data with transactional and operational data, you can see the bigger picture which leads to more meaningful change.

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This is how Executives Engage:

Report creation

Some feedback needs a physical report like the annual employee survey. With Questback, shave months off the process by delivering reports to people immediately. With notifications, they always know when something new is available. This shortens the time to insight for your managers, and more importantly, gets them taking action even faster.

Let's Talk

This is how Executives Engage:

Report download

Having reports is one thing. Getting them to the people that need them quickly is another thing entirely. With Questback, shave months off your feedback process by delivering reports to people immediately. With notifications, they always know when something new is available. This shortens the time to insight for your people, and more importantly, gets them taking action even faster.

Let's Talk

This is how Executives Engage:

Analytics

Analytics

It's a fast-paced world. Sometimes you need people to just dive into all that experience data, ad-hoc, and find out what to do next. With Questback, you can do this at the click of a button. When you've found gold, you can socialize it with others around you immediately so they can take action. No more sitting in the dark waiting!

Let's Talk

This is how Employees Engage:

Real-time dashboards

Real-time dashboards

If you're always listening, then the insights you get need to be realtime too. Realtime Dashboards allow you to explore all your experience data in one place as soon as it's available, so you can immediately see trends, hot alerts and recommended actions, either at your desktop or on the move, using our Portals mobile app.

Let's Talk

This is how Employees Engage:

Report creation

Report creation

Some feedback needs a physical report, like the annual employee survey. Yet downloadable reports are usually static, and getting hold of a slightly different view of the results is a time consuming and often expensive process. With Questback, our Report Manager lets you configure and order new reports when you need them, and they're delivered right to your manager portal.

Let's Talk

This is how Employees Engage:

Report download

Report download

Having reports is one thing. Getting them to the people that need them quickly is anothing thing entirely. With Questback, shave months off your feedback process by delivering reports to people immediately, with notifications so they know when something new is available, and options for socialising the results with your people. This shortens the time to insight for your people, and more importantly, gets them taking action even faster.

Let's Talk

This is how Employees Engage:

Analytics

Analytics

It's a fast-paced world and sometimes you need people to just dive into all that experience data ad-hoc and find out what to do next. With Questback you can do this at the click of a button, and when you've found gold, you can socialize it with others around you immediately so they can take action. No more sitting in the dark waiting!

Let's Talk

This is how Partners Engage:

Real-time dashboards

Real-time dashboards

Real-time dashboards allow your users to explore all your feedback data in one place as soon as it's available, at your desktop or on the move, using our Portals mobile app. Dashboards are easy to create and modify with our native Tableau integration meaning, if you get Questback, you get the world leading data visualization tool in the deal.

Let's Talk

This is how Partners Engage:

Report creation

Report creation

Some feedback needs a physical report like the annual employee survey. Yet, downloadable reports are usually static. Getting hold of a slightly different view of the results is a time consuming and often expensive process. With Questback, our Report Manager lets you create, configure and build new reports for thousands of users when you need them. Reports can be delivered instantly through our manager portal based on organizational hierarchy, sent to a list of email recipients or even downloaded centrally and delivered using a third party system.

Let's Talk

This is how Partners Engage:

Report download

Report download

Having reports is one thing. Getting them to the people that need them quickly is another thing thing entirely. With Questback, shave months off your feedback process by delivering reports to our manager portal, with notifications, so they know when something new is available, and options for socializing the results with your people. This shortens the time to insight for your people, and more importantly, gets them taking recommended actions even faster.

Let's Talk

This is how Partners Engage:

Analytics

Analytics

It's a fast-paced world. Sometimes you need to just dive into all that experience data ad-hoc and find gold. With Questback, you can do this at the click of a button using our comprehensive analytics tools. Or export the data to your own environment for post-processing and reporting. You can even get the data back into Questback and continue to take advantage of our out-of-the-box reporting and dashboards!

Let's Talk

This is how Executives Act:

Alerts and Notifications

Alerts and Notifications

You get lots of feedback. It's important to be able to identify the things that need actioning right away. Alerts and notifications, either to people's email or as a notification to our Portals mobile app, give immediate access to the individual people who need attention, open a dialogue and close the loop as quickly as possible. Get them in that moment of truth and turn your strongest critics into your most passionate advocates!

Let's Talk

This is how Executives Act:

Closed-loop management

When you get feedback notifications, you need a system to help manage the dialogue with the respondent. Sometimes things don't always go as planned. Items can be escalated until they reach the highest levels of management, making sure you're dealing with the issue without being hampered by the process. The Questback workflow engine makes all this configurable. We fit your business, not the other way around.

Let's Talk

This is how Executives Act:

Process Triggers

To really transform your business, feedback needs to be embedded into your business processes. With Questback, experience data collected from your customers and employees can trigger follow-up activities in other systems. Say goodbye to all those complex manual procedures where people keep dropping the ball.

Let's Talk

This is how Executives Act:

Action Planning

Action Planning

Creating action plans for your organization following feedback is crucial to ensuring you improve and grow. But managing those actions can be tricky due to complex hierarchies and changing reporting lines. This is where most systems fail. Questback action management is mapped to even the largest organizational hierarchy, so you can keep an eye on what's going on while empowering managers and leaders within the organization to keep things moving forward.

Let's Talk

This is how Employees Act:

Alerts and Notifications

You get lots of feedback. It's important to be able to identify the things that need actioning right away. Alerts and notifications, either to your email or as a notification to our Portals mobile app, give immediate access to the individual people who need attention, open a dialogue and close the loop as quickly as possible. Get them in that moment of truth and turn your strongest critics into your most passionate advocates!

Let's Talk

This is how Employees Act:

Closed-loop management

When you get feedback notifications, you need a system to help manage the dialogue with the respondent. Sometimes things don't always go as planned. Easily escalate items, making sure issues are dealt with quickly, but without being hampered by complex processes. The Questback workflow engine makes all this configurable. We fit your business, not the other way around.

Let's Talk

This is how Employees Act:

Process Triggers

To really transform your business, feedback needs to be embedded into your business processes. With Questback, experience data collected from your customers and employees can trigger follow-up activities in other systems. Say goodbye to all those complex manual procedures where people keep dropping the ball.

Let's Talk

This is how Employees Act:

Action Planning

Action Planning

Creating action plans is crucial to ensuring you improve and grow. But in a large organization, knowing what to do first can be daunting. This is where most systems fail. Questback blends centralized and de-centralized action management mapped to even the largest organizational hierarchy. Get meaningful recommended actions that fit the bigger picture, so you can focus on keeping things moving forward.

Let's Talk

This is how Partners Act:

Alerts and Notifications

In all the noise, it's important to be able to identify the things that need actioning right away. Alerts and notifications, either to email or as a notification to our Portals mobile app, give immediate access to the individual people who need attention, open a dialogue and close the loop as quickly as possible. Questback helps capture that moment of truth, so you can turn even the strongest critics into the most passionate advocates!

Let's Talk

This is how Partners Act:

Closed-loop management

You need a system to help manage effective dialogue with respondents. Sometimes things don't always go as planned. Easily escalate items, making sure issues are dealt with quickly, but without being hampered by complex processes. Out-of-the-box and closed-loop, the Questback workflow engine makes all this configurable. Tailor the process to suit the business.

Let's Talk

This is how Partners Act:

Process Triggers

To really transform businesses, feedback needs to be embedded into business processes. With Questback, experience data collected from customers and employees can trigger follow-up activities in other systems. Say goodbye to all those complex manual procedures where people keep dropping the ball.

Let's Talk

This is how Partners Act:

Action Planning

Creating action plans is crucial for improvement and growth. But in a large organizations, managing those actions can be tricky due to complex hierarchies and changing reporting lines. This is where most systems fail. Questback blends centralized and de-centralized action management mapped to even the largest organizational hierarchy. Get meaningful recommended actions that fit the bigger picture without the months of back-end hierarchy mapping. Focus on keeping things moving forward.

Let's Talk
  • Data Processing

    Listening to people is only the beginning. Questback takes you all the way to transformational insight. Read More

  • Integration

    Stop trying to fit your business to the tool; fit the tool to the process with Questback. Read More

  • Security And Data Compliance

    Privacy by design, by default. At Questback, security and compliance are in our DNA. Read More

  • Accessibility

    When you listen, ensure every voice is heard with Questback. Read More